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1. In 1960, this author the wrote a classic Harvard Business Review article called "Marketing Myopia." In it, he argued that sustained growth for a company depends on how broadly that company defines its business. The author's name was ...
- [ ] a. Andy Grove
- [ ] b. Thomas Watson, Jr.
- [ ] c. David Ogilvy
- [ ] d. Theodore Levitt
- [ ] e. Thomas Peters

2. During the business analysis stage of the new-product development process, research attempting to measure consumer attitudes and perceptions of the product idea prior to its actual development is called ...
- [ ] product differentiation.
- [ ] commercialization.
- [ ] idea generation.
- [ ] test marketing.
- [ ] concept testing.

3. A consumer innovator is an individual who ...
- [ ] is among the first to purchase a new product.
- [ ] resists adoption of anything new.
- [ ] finds a new use for an old product.
- [ ] develops a new idea for a product.
- [ ] produces a new consumer product.

4. With respect to consumer behavior, one's culture, friends and relatives are ...
- [ ] institutional influences.
- [ ] impersonal influences.
- [ ] personal influences.
- [ ] adjunctive influences.
- [ ] interpersonal influences.

5. The type of segmentation that divides a population into groups that have similar psychological characteristics, values and lifestyles is ...
- [ ] demographic.
- [ ] metapositive.
- [ ] ethnocentric.
- [ ] psychographic.
- [ ] polymorphic.

6. A major advantage of using secondary data is that ...
- [ ] it has been prepared by widely recognized research organizations.
- [ ] relatively little time and expense are usually involved in locating and accessing the data.
- [ ] it has been collected in a short period of time so it is more useful.
- [ ] data collection can be done in a short time by personal interviews.
- [ ] it comes in a format that can be integrated into a company's analytical process.

7. The stage of the consumer decision-making process at which the individual has narrowed the number of alternatives down to one is ...
- [ ] postpurchase evaluation.
- [ ] initiation.
- [ ] search.
- [ ] evaluation of alternatives.
- [ ] purchase decision and purchase act.

8. The trade industries consist of ...
- [ ] transportation.
- [ ] insurance and real estate.
- [ ] wholesalers and retailers.
- [ ] manufacturers.
- [ ] farmers.

9. A consumer who is well aware of what he or she wants and who is willing to make a special effort to obtain it is interested in ...
- [ ] impulse items.
- [ ] point-of-purchase items.
- [ ] specialty products.
- [ ] convenience products.
- [ ] shopping products.

10. Which of the following is NOT one of the objectives of packaging?
- [ ] Protection against spoilage
- [ ] Protection against damage
- [ ] Cost effectiveness
- [ ] Cost maximization
- [ ] Assistance in marketing the product

11. If P&G were to choose to introduce a value-priced brand of laundry detergent, they should ...
- [ ] use a product name similar to one of their other product lines.
- [ ] demonstrate the prestige the consumer gets along with the product.
- [ ] attempt to convince consumers that the lower-priced brand offers comparable quality to higher-priced products.
- [ ] just emphasize the low price.
- [ ] put less product in the customary package to offset the low profit margin.

12. Customer Lifetime Value is a formula that ...
- [ ] helps marketers arrive at the dollar value associated with the long-term relationship with any given customer, revealing just how much a customer relationship is worth over a period of time.
- [ ] provides a marketing manager data on the response rate of a given marketing campaign.
- [ ] calculates the return on advertising spend as a percentage of the overall marketing budget.
- [ ] is used by brand managers to calculate the cost per sale on an image-oriented TV campaign.
- [ ] is a mathematical calculation that provides the raw cost-per-response as it relates to the overall marketing campaign.

13. When the price of Cheerios cereal is displayed at 14.7 cents per ounce, this is an example of ...
- [ ] penetration pricing.
- [ ] unit pricing.
- [ ] odd pricing.
- [ ] commodity pricing.
- [ ] competitive pricing.

14. The AIDA model of consumer behavior states that consumers follow this path when making a purchase ...
- [ ] Awareness, Inconsequence, Derangement, Action.
- [ ] Ambivalence, Interest, Desire, Action.
- [ ] Attention, Innovation, Decision, Arrangement.
- [ ] Awareness, Interest, Desire, Action.
- [ ] Announcement, Interest, Desire, Action.

15. Coca-Cola and PepsiCo may be famous for their marketing, but one of the key reasons they sell so many beverages is because of their ...
- [ ] low-cost production facilities.
- [ ] environmental consciousness.
- [ ] print advertising.
- [ ] connections to Hollywood.
- [ ] distribution system.