Archive for December, 2008

December 30th, 2008

Dell Goes Green with Carbon Neutral Effort

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A couple of weeks ago, in a free 60 Second Marketer webinar that was sponsored by BKV and 60 Second Communications, we talked about the amazing amount of effort Dell Computers has put into their social media program. If you’re at all interested in how to do social media, check out Dell’s site because they’re doing a great job at it.

In another admirable move, Dell has worked towards neutralizing their carbon footprint. While their efforts haven’t been 100% successful, they’re doing a better job than most companies.

Here’s an excerpt from today’s Wall Street Journal. Despite the Journal’s less-than-complimentary report, our opinion is that Dell should be commended for their efforts on this front. (For the full article, just click here.)

“Computer giant Dell Inc. said this summer that it has become “carbon neutral,” the latest step in its quest to be “the greenest technology company on the planet.”

What that means, and what it doesn’t, may surprise Dell customers and other consumers who have been bombarded with bold environmental promises from major corporations.

In the two years since Al Gore’s movie, “An Inconvenient Truth,” helped make climate change a marquee issue, companies from Timberland Co., the shoe maker, to News Corp., the owner of The Wall Street Journal, have promised to become “carbon neutral.”

The term may suggest a company has reengineered itself so that it’s no longer adding to the carbon dioxide and other greenhouse gases scientists say are contributing to climate change. The experience of Dell, one of the few multinational corporations to claim it already has achieved carbon neutrality, shows the reality often falls short of that ideal.

The amount of emissions Dell has committed to neutralize is known in the environmental industry as the company’s “carbon footprint.” But there is no universally accepted standard for what a footprint should include, and so every company calculates its differently. Dell counts the emissions produced by its boilers and company-owned cars, its buildings’ electricity use, and its employees’ business air travel.

In fact, that’s only a small fraction of all the emissions associated with Dell. The footprint doesn’t include the oil used by Dell’s suppliers to make its computer parts, the diesel and jet fuel used to ship those computers around the world, or the coal-fired electricity used to run them.

Dell’s announcement that it had achieved carbon neutrality didn’t go into these details. But in an interview, Dell officials estimate that the emissions produced by its suppliers and consumers each amount to about 10 times the footprint Dell has defined for itself. That means the company is only neutralizing about 5% of the greenhouse gases that go into the making and use of its products.

Moreover, while Dell is improving its energy efficiency, it is claiming carbon neutrality mostly by purchasing environmental “credits.” These are financial instruments that bankroll environmental improvements made by others, such as running wind turbines or planting forests. Dell reasons that these credits cancel out the bulk of its carbon footprint.”

60 Second Marketer Point-of-View: It’s true that Dell hasn’t done a perfect job of reducing their carbon footprint, but it’s on their radar screen and they’re doing more than most companies. That’s something that’s good for their brand and good for the environment.

December 29th, 2008

The Trouble with Twitter

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We’re big fans of Twitter here at the 60 Second Marketer. It’s one of the great, new social media tools that help people stay connected with each other.

But there’s a problem with Twitter: It can be a big, huge waste of time.

This isn’t a criticism of Twitter. On the contrary, we believe Twitter is a valuable tool for people interested in staying connected with their customers and their customer prospects. But we also feel that Twitter can gobble up inordinate amounts of valuable time.

The bottom line is this — if you let Twitter get a hold of you, it’ll suck up a lot of energy that can and should be used elsewhere. It’s surprisingly easy to get caught up in the back-and-forth that’s part of the Twitter environment.

The challenge is figuring out how to stay engaged with Twitter without getting sucked into the meaningless (and time-consuming) Tweets that make up about 30% to 50% of all the chatter that happens on Twitter.

Any suggestions or thoughts? Anybody see paralells between Twitter and Blackberry?

Do tell.

December 22nd, 2008

Six Tips on Making Your Website More User-Friendly

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Recently, Rich Goidel, Interactive Consultant, provided us several tips on how to make websites user-friendly. Rich has several terrific suggestions on ways you can improve your user’s experience. His suggestions are as follows:

1. Understand Your Goals
To paraphrase John Kennedy (loosely and badly) ask not what your website can do, ask what your website can do for your company. What I mean is, start by defining real, concrete goals regarding your site’s relationship to your company’s marketing and sales plans. Don’t jump the gun by thinking about all the cool features and functions it can have—and that your customers might care less about. The only way to figure out what’s required is to begin with your company and site strategy.

2. Be Your Customer
If you build it, and they come, are your customers going to stay? Not if the site doesn’t address their needs. Simply put, they have tasks, goals and pains to address. Does your site meet these, or does it focus on banal things like the company mission statement? Addressing—and fulfilling—customer needs will prevent your site from becoming bloated with content that’s not just useless, but gets in the way of a good experience.

3. Invest in Design and Layout
It doesn’t have to be a work of art, but it does have to be well balanced and support your company’s brand. Good website design is no different than good print design: Pages should be engaging and easy on the eye, with interesting graphics that support clear messaging, font styles and sizes that are readable and a layout that helps us focus and digest the content. Spend some money on an experienced designer who understands usability and the value of white space; it’ll be well worth it.

4. Clarify Site Navigation
When you walk into a department store (think Target), your eye immediately pans across the aisles, assessing signs, merchandise and the layout to give you a sense of what’s immediately available to you, where it lives in the store and whether or not you like what you see — a map of the territory, so to speak. This is a real challenge in the online space, which lacks the physical dimensions of the real world.  To compensate, make sure you’ve got very clear navigation that ensures users always know where they are, where they came from and where they can go next. Make sure menu items clearly define your intent  (“Our Staff” vs. “Inmates,” “Contact Us” vs. “‘Sup?” and so forth.). This goes beyond main site navigation and should be made manifest in sub-navigation, calls-to-action, links in body copy, etc.

5. Remember: Nobody will Read Anything (until they get where they’re going)
Technically, this isn’t always true, but it’s a good axiom to live by. People generally read very little online until they find the information they were looking for in the first place. Follow this rule and your copy will be nice and brief, making life easier for visitors. (But remember point #2; just because it’s short doesn’t mean it shouldn’t be fulfilling!)

6. Focus on Conversion
What is it you want your customers to do? Call you? Submit a form? Forward information to others? Make sure you know these answers. Even better, make sure your site promotes the corresponding actions (in appropriate ways). With a laser-like focus on conversion, you’re bound to keep out the fluff, have an actionable web site and save your customers’ valuable time (and your valuable dollars).

About Today’s Guest Columnist:

Rich Goidel is a multi-dimensional interactive specialist with a focus on brand and user experience. He bridges the gaps between marketing strategy, digital design and technical development. Rich has held director positions at three, Moxie Interactive, Media Firma and DM3 Marketing. Successful roles have included Interactive, Technical and Creative Director, User Experience Designer, Information Architect, Producer, Programmer and even Voice Over Talent.

December 18th, 2008

The Six Most Common Social Media Mistakes

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On Wednesday, December 17th, the 60 Second Marketer team conducted a webinar called “How to Use YouTube, LinkedIn, Twitter and Facebook to Grow Your Business.” Marketers from as far away as London, England tuned in to gather tips on how to use these social media tools to grow sales and revenue.

We’ll be doing more webinars in the future. Better still, within a few weeks our webinars should be available on the 60 Second Marketer Tools page on a cost-per-download basis. (Our tagline: “There’s a fee, but there’s also a 100% guarantee!” Clever, eh? We should be in marketing.)

One of the more popular topics we covered was “The Six Most Common Social Media Mistakes.” Here they are, in case you missed the webinar:

  1. Thinking about Social Media the same way you think about Traditional Media. Social Media is anything but Traditional. If you’re going to stay stuck in the 20th century, you’ll soon be left behind.
  2. Trying to be all things to all people. Social Media is about a conversation with a targeted segment. If you try to talk about everything, you’ll end up talking about nothing.
  3. Focusing on quantity instead of quality. We chuckle at the people on Twitter who brag about their number of followers. It’s not about the number of followers, it’s about the quality of the connections you make.
  4. Sitting on the sidelines. As Ruby Gottlieb of Horizon Media once said, “You can’t understand Social Media unless you use Social Media.” (Actually, we’re not sure Ruby said that — it may have been one of her employees. But we’re going to give her credit anyway.)
  5. Trying to be a perfectionist. Don’t be afraid to visit, post and contribute often. You’re not writing a Churchillian or Obamian speech, you’re having a conversation. Conversations include stammers, bad grammar and the occasional hiccup.
  6. Expecting miracles overnight. We’ve all heard about YouTube success stories, but those are like hitting the lottery. A successful Social Media strategy accepts the fact that it’ll require a lot of hard work and labor and that the results will be slow, but consistent.

We hope you found these 6 most common social media mistakes helpful. Tune in next month for our new webinar called, “We don’t know what the title is because we haven’t started writing it.”

It’s sure to be a show-stopper.

December 16th, 2008

How to Use YouTube, LinkedIn, Twitter and Facebook to Grow Your Business

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Tomorrow at 1pm EST we’ll be conducting a free webinar called How to Use YouTube, LinkedIn, Twitter and Facebook to Grow Your Business. In it, we’ll have plenty of good insights and insider tips on using Social Media to grow your business. We’ll even include information on the 6 Things Everyone Should Know About Social Media and the 5 Key Mistakes NOT to Make on YouTube, LinkedIn, Twitter and Facebook.

If you’re interested in joining us for this information-packed webinar, you can register by clicking “How to Use YouTube, LinkedIn, Twitter and Facebook to Grow Your Business.”

See you tomorrow!

December 11th, 2008

Seven Lessons Learned from One of the Original Mad Men

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Mad Men, the hit television series on AMC, is about the men (and women) who worked on Madison Avenue in advertising during the 1960s.

My father, Mike Turner, was a Mad Man. He worked side-by-side with David Ogilvy during Ogilvy & Mather’s years as the best advertising agency on the planet. (Doyle Dane Bernbach being the other “best” advertising agency on the planet.)

My father is 83 years old now and his visits to New York City are generally to go to Sloan Kettering to manage some of his health problems. But I learned a great deal from him during the 10 years we worked together at the agency we founded. Some of the lessons I learned were extremely valuable and I thought I’d share them with our regular readers so they can apply them to their own businesses.

Here goes:

  1. Be relentless in pursuit of your goals. My father had an amazing sense of when it was appropriate to turn on the after-burners at work. He wasn’t always that way — you can’t be running at 110% all the time. But when he made a decision to pursue something, there was nothing that was going to stop him. That’s a lesson I try to apply to my endeavors today.
  2. If you’re not 100% passionate about what you do, change jobs. I once asked my father what drove him to work so hard. He said, “I never viewed it as work. It was always fun. Just about every day I went to work, I was looking forward to the new problems I was going to solve that day.”
  3. Nurture your curiosity. Part of what made my father so passionate about his work was that he was always learning something new. He’s retired now and I asked him if he was ever bored. “Never,” he said. “If you’re curious, retirement is a blast.”
  4. Be inquisitive about your employees. This is a lesson my father learned from David Ogilvy. He said there was nothing more thrilling than having David lean over your shoulder and ask you about what you were working on. He said that Mr. Ogilvy was always fascinated by the brilliant marketing techniques his top-of-class employees were developing. Imagine how inspiring it must have been to have David Ogilvy be inspired by you!
  5. You get back what you give out. My father taught me that you attract into your life what you send out. If you send out positive, decent, honest energy, you’ll attract employees who are positive, decent and honest. Ogilvy & Mather was that way, as is BKV, the parent company of The 60 Second Marketer.
  6. Be kind to everyone, especially people you don’t know. My father would be the first to say that you shouldn’t expect anything in return for being kind. But once, he played in a highly-competitive tennis tournament with several other players who were being rude to one of the women in the tournament. He went out of his way to be especially kind to her. It turns out, she ran the U.S. Air account, one of the largest pieces of business in the region at the time. His kindness prompted her to invite him to pitch the business, which they eventually won.
  7. Use your positive energy to influence others. Interesting story — when we first moved South in 1971, my father got a call from a real estate broker who was selling resort property. My father is the least racist person I’ve ever known and decided to have some fun with the real estate broker. “Can I ask a question?” my father asked the broker. “Sure,” answered the broker. “Do you sell property to African Americans?” The broker replied, “Well, sir, we do our best not to.” My father’s response was, “Well, I wouldn’t be interested then because my wife is African American.” There was silence on the phone for a few seconds before the real estate broker eventually hung up, embarrassed and, hopefully, having learned his lesson.

My mother isn’t African American (not that there would be anything wrong with that), but you get the point. Good people send out good energy and snuff out the negative energy put out by the less-enlightened.

Here’s to sending out positive energy. And here’s to all the Mad Men of Madison Avenue who are rounding third and heading towards home.

December 10th, 2008

AOL Parent Time Warner Places Big Bet on Bebo, the #3 Social Media Website

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Last March, Time Warner spent $850 million on Bebo, the third highest-ranked social media website in the world. Bebo has yet to gain a foothold in the United States, but that’s not to say that it won’t eventually be a major player in the U.S.

Social networking sites are exploding in popularity, but they may be sitting right at the “Peak of Inflated Expectations” in Gartner’s “Hype Cycle.” (For more on this topic, see our post on “How to Use Social Networking Sites for Marketing and PR.”)

Joanna Shields, who runs Bebo, has been working with her team on the relaunch of the site since the acquisition closed in May. According to The Wall Street Journal, one of the new tools she’s launching has been dubbed the “command-and-control center for your online life.” The system provides users one-stop access to email from a number of partners, including Yahoo, Google and of course, AOL. AOL’s instant-messaging services are integrated into the site as well.

According to the Journal, “AOL’s first major challenge will be to secure Bebo’s audience. Bebo and AOL’s own instant-messaging programs combined give it the potential to reach a total of 124 million unique visitors world-wide. That rivals the global presence of both MySpace and Facebook.”

Here’s the rub: Nobody has quite figured out how to use social networks to generate the kind of revenue they need to justify the extraordinary amount of money that was used to acquire them in the first place. But, as a marketer, that shouldn’t stop you from using social media tools to grow your own sales and revenue.

Check out what Earnst & Young has done with Facebook. Or visit the 60 Second Forum sites on LinkedIn or Facebook. We’re all using these social media sites as a way to connect with our constituents. They may not be huge money makers for us, but we know they’re the wave of the future and, as such, they’re an important part of our overall marketing mix.

December 8th, 2008

JCPenney Knocks it Out of the Park with “Doghouse” Campaign

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JCPenney has launched a viral video spot called “Beware of the Doghouse” that’s part of a fun, lively campaign.

The video is a little long — just over 4 minutes — but the writing is witty, funny and irreverent. Better still, the video does a great job of making a Holiday-centric point, just in time for gift-giving.

Enjoy!

http://bewareofthedoghouse.com/video.aspx

December 8th, 2008

The Horrible Truth About Ford, GM and Chrysler

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We’re going to say something so honest and so outrageous that it’s necessary to start this post with a legal disclaimer: The opinions stated here do not necessarily reflect the opinions of The 60 Second Marketer’s parent, BKV, Inc. or its sister agency, 60 Second Communications.

Okay, that said, here’s something that most people are either too afraid to say or not honest enough with themselves to admit:

Ford, GM and Chrysler should shut down their U.S. manufacturing plants and start manufacturing their automobiles overseas.

Sure, it’s an outrageous thing to say. And yes, it’s somewhat inflammatory. But it’s the honest-to-gosh truth.

Just take a look at the other manufacturing operations located in the United States. Oops! Where did they all go? Computers? Manufactured with cheap labor in China. Furniture? Ditto. Electronics? You guessed it — China.

That’s not to say the United States doesn’t have a lot to offer. In fact, we’re poised for some wonderful things to happen in the 21st century. But none of those things involve manufacturing. They almost all involve services and information technology.

America is a great country. And one of the things that makes us great is that we’re a huge melting pot of the smartest, hardest-working, most innovative minds the earth has ever seen.

America is about skilled labor, not unskilled labor (apologies to all the hard-working line workers in car factories across the country). The sooner we accept the fact that we’re better at new ideas, new technologies and new services, the sooner we can get back on track.

Oh sure, it’ll be painful. Look at what happened to Cleveland and Pittsburgh in the 1970s when the steel industry went overseas. But look at where those cities are today — vibrant, lively sources of new ideas, new technologies and new services.

So what’s a country to do? As hard as this is going to be, we should put a 10-year transitional plan into place that migrates workers from the unskilled manufacturing jobs to skilled jobs in information, services and technology.

It’ll be a massive undertaking, along the scale of the arms manufacturing of World War II or the Interstate Highway system of the 1950s. But it’s necessary, because the horrible truth about Ford, GM and Chrysler is that they’re business-model is dead. It’s time for them to start manufacturing their automobiles overseas so we can free up our workers to spend their energies developing new innovations that will help us continute to be the world’s largest econoy well into the 21st century.

December 3rd, 2008

How to Use Social Networking Sites for Marketing and PR

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Social Networking and Social Media are so hot right now, they make the email marketing buzz from a few years ago seem like child’s play.

Gartner Research came out with something called the Gartner Hype Cycle not long ago. In it, they discuss how new technologies go through a period of inflated expectations before they settle into a “plateau of productivity.”

If you’re interested in reading more about Social Networking and Social Media, you can also check out this article from The New York Times. In it, they profile several people who have used Social Networking very effectively. They also include a set of guidelines to make sure your networking remains productive.

Enjoy.

December 3rd, 2008

The 16 Greatest Companies of All Time

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The 60 Second Marketer is compiling a list of the greatest companies of all time. We define “Great” as a company that is the most innovative and attracts the smartest talent. (We avoid highly-specialized organizations like cancer research institutes or universities, since they’d win every time.)

We’re pretty sure that Google will win the award for “The Single Greatest Company of All Time.” That means they’re better than Apple, P&G, The Coca-Cola Company, Nike, etc.  Just take a look around at all the stuff they’re doing and you’ll probably be convinced of that, too.

With all that said, here’s our list:

1920s: Ford
1930s: Disney
1940s: General Motors
1950s: IBM
1960s: P&G, McDonalds
1970s: Coke, McKinsey
1980s: Nike, AMEX, Goldman Sachs
1990s: Microsoft, Amazon, GE
2000s: Google, Apple

Who are we missing? Surely there’s a glaring error in there somewhere. Can you let us know who should be included that we might have looked over?


The 60 Second Marketer is a free online magazine brought to you by BKV Interactive and Direct Response. We try to provide quick updates on the newest tools, tips and techniques in marketing. We also try to accomplish that with a dose of humor or levity. As it turns out, we're pretty good at providing tools, tips and techniques, but we're not actually all that funny. Which would explain why people don't call us "funny" as much as they call us "laughable." Bummer. Our offices, for those of you who are interested, are located in Atlanta (404-233-0332) and Kansas City (913-648-8333). We also have offices on Bora Bora, but they don't have the phones installed yet.

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