Archive for September, 2009

September 9th, 2009

Top 10 Ways to Measure a Social Media Campaign

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Not long ago, eConsultancy developed a list of the top 10 things to measure in a social media campaign. It’s a brilliant list and we’d encourage those of you reading this to click through to the entire post on the eConsultancy site.ShoppingCartMouse

If you’re in a hurry and want the 60-second version, here’s a shortened list of the top 10 ways to measure a social media campaign:

  1. Traffic in the form of unique visitors and repeat visitors
  2. Interaction in the form of comments, ReTweets and participation
  3. Sales generated from a landing page linked to your campaign
  4. Leads generated from a form on your website
  5. Search marketing as measured by social bookmarking sites such as Digg and Delicious
  6. Brand metrics as measured by social media affinity tools
  7. Public relations tied directly to your social media efforts
  8. Customer engagement in the form of online and offline involvement with your brand
  9. Customer retention as measure by your churn rate
  10. Profits as measured by your P&L

The bottom line: Social media is measurable and has proven to be a valuable tool for marketers around the globe. If you’re a marketer and you’re interested in proving the value of your next social media campaign, then the tools outlined above are for you.

September 8th, 2009

What’s the Difference Between Black Hat and White Hat Search Engine Optimization?

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Every so often, one of our readers will raise a great question about marketing that we’re more than happy to answer.GooglePage

One issue that’s come across our radar recently was about black hat and white hat search engine optimization. It’s an important issue for marketers and one that’s worth talking about.

Black hat tactics, which include keyword stuffing, automated content generation and automated blog spam, are used by individuals and organizations that are willing to bend or break the rules in order to generate traffic.

It is not advisable to use black hat tactics. In the end, the search engines will black list you and that has the potential to put you out of business.

White hat tactics, such as using site maps, rewriting dynamic URLs and the proper use of keywords are employed by organizations willing to work within the system to generate increased traffic.

If you use white hat techniques properly, you’ll find that search engines will give you the appropriate ranking that your content deserves.

The bottom line: Don’t cross the line when it comes to black hat and white hat SEO techniques. Stick with the rules and the search engines will treat you properly.

What other questions about marketing do you have? Send us your questions by submitting a comment. We’ll write up our answers and provide you credit for the question.

September 7th, 2009

It’s Labor Day. Why Are You Still Working?

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At the 60 Second Marketer, we’re fortunate to have readers, visitors and contributors from around the globe. In fact, by our best estimates, about a third of our followers are from outside of the U.S.

For those of you not living in the U.S., today is Labor Day — a day when we celebrate the hard work and efforts of our labor force.@Symbol

Labor Day is a time when most people sit back, have a party or, more likely, recover from a party the night before. Which begs the question — if Americans are sitting back and relaxing on Labor Day, then what are you doing reading this blog post? And what are we doing writing this blog post?

That’s a good question. And it’s one 60 Second Marketer contributors Ken Robbins and Rich Goidell asked about a week ago. They noticed that one of the 60 Second Marketer posts uploaded at 3:00 am and both wanted to know what we were doing up that late.

Well, the truth is, we weren’t up that late. Thanks to the WordPress blogging platform, I had written the post the day before. (As a side note: I’m writing this post on Friday, September 4th, not Monday, September 7th.)

What does all this have to do with Labor Day, marketing and you?

What’s the point of all this? Blogging has evolved a great deal since the early days. Programs like WordPress, Drupal and Typepad have become rather sophisticated and allow you to continue conversations with your customers and prospects at all times of the day and night.

After all, one of the key differences between 20th century marketing and 21st century marketing is that today, consumers want to connect with you on their own terms. In other words, consumers want to connect with you when THEY want to and HOW they want to. Which is why Twitter, Facebook, LinkedIn and blogs are such a critical component of any contemporary marketing program.

We have plenty of posts throughout our site on the topic of Twitter, Facebook, LinkedIn and social media.

We also have information about blogging and how to incorporate it into your marketing strategy. But if you’re really interested in blogging and jumping into that end of the pool, there are three things you should do:

  1. Subscribe to Copyblogger: This is an excellent blog written by Brian Clark, one of the leaders in the field. Brian also runs a company called Teaching Sells and it, too, is worth checking out. (Side note: Teaching Sells creates pent-up demand by practicing the art of scarcity. They execute this technique flawlessly and are worth studying for that reason alone.)
  2. Buy Thesis: Many of the most prominent bloggers in the world use Thesis, including Chris Brogan and Matt Cutts. Thesis is a WordPress Theme that allows you to customize the look-and-feel of your posts and provides you more flexibility with your blog.
  3. Set up your RSS reader for other tips on social media. There’s so much incredible information out there, it’s a shame there aren’t more hours in the day to read it all. I’ve set up my RSS reader so that I know what the Harvard Business Review, Inc. Magazine and AdvertisingAge are all saying about the newest trends in marketing.

So there you have it. Somehow, we’ve managed to wrap Labor Day, social media, WordPress, blogging and Brian Clark into one discombobulated post. Hopefully, it has some good information it. Alternatively, it may have reminded you that Labor Day is best spent with family and friends rather than working.

So grab a beer, sit down with your family and enjoy the holiday.

Best,

Jamie Turner

September 5th, 2009

Does Google Want to See You Naked? Yes!

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In yesterday’s blog post, we talked about companies that employ Black Hat techniques designed to game the social media system. The post, called “Can You or Should You Buy Facebook Friends and Twitter Followers?” pointed out that there are certain companies that will let you buy followers so that you or your brand look more popular.NakedManWithComputer

If you’ve ever wondered how the heck someone you’ve never heard of got 54,254 followers on Twitter, there’s a chance that they used one of these techniques to buy followers. That’s a Black Hat technique that totally goes against what social media is all about.

(Quick aside: Chris Brogan has 95,000 followers and David Pogue has 923,000 followers, all of which are legit. Our point isn’t that all people with a high number of followers aren’t legitimate. Our point is that some people with a high number of followers aren’t legitimate.)

Which brings us to our key issue — there are tricky ways to bump up your followers on Facebook, Twitter, Digg and other social media tools. But inevitably, those tricks will backfire. After all, the whole idea behind social media is transparency. When you’re transparent about your intentions, the whole social media equation will take care of itself. When you’re not, well, that’ll take care of itself, too.

What’s all this have to do with Google wanting to see you naked?

Not long ago, we produced a 60 Second Video called “Google Wants to See You Naked.” The point of the short video was quite simple — there are ways to game the system and bump up your SEO rankings, but in the end, you’ll get caught and, possibly, get Blacklisted by Google or other companies.

Your best approach is to follow the rules. Just do what Google, Yahoo and Bing ask you to do — write relevant content that’s helpful to your followers and that people want to share with others. If you do that, the rest will take care of itself.

Honest. It will.

Monday’s Topic: “It’s Labor Day. Why Are You Still Working?”

September 4th, 2009

AdAge Asks: Can You/Should You “Buy” Friends and Followers on Facebook and Twitter?

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In an excellent posting on AdAge, writer Michael Learmonth provides some insight into the Black Hat world of buying followers for social media sites. In his story, called “Want 5,000 More Facebook Friends? That’ll Be $654.30,” Mr. Learmonth puts the spotlight on uSocial, a company that provides a way to buy Twitter followers and Facebook friends.  (No, I didn’t provide a link to uSocial. Why? Because I don’t support the underhanded social media tactics that uSocial sells.)Picture 3

As the AdAge article points out, other social media platforms have had their run-ins with uSocial. Digg tried to get the company to stop gaming the system by sending them a cease-and-desist order last spring. The CEO, located in Brisbane, Australia, apparently laughed-off the order, calling it a “scare tactic.”

All this brings up the point — as a marketing director, should you or should you not employ Black Hat tactics in order to appear more popular?

Should you buy Facebook friends so that your Fan Page looks more robust? Should you pay money for Twitter followers so that you look like you’re a big shot? Should you pay for Digg votes so that your content looks more relevant?

No. Absolutely not. Don’t do it.

There are three (and probably more) very good reasons why you shouldn’t employ these tactics.

  1. Social media is about quality, not quantity. The goal of any social media campaign isn’t about the number of followers, it’s about the quality of the conversation. Think of it this way — if you went to a large party with 500 people at it, would you have a better time if you spoke to all 500 people or just to 10 people? My guess is that you’d have more fun having spoken to just 10.
  2. Social media is about engagement. As Jonathan Salem Baskin points out in his excellent book Branding Only Works on Cattle, a brand isn’t about positioning or mindshare, it’s about how people engage with your product or service.
  3. Social media is about transparency. One of the better aspects of social media is that it ultimately “outs” people who try to game the system. That’s why transparency is such a big deal. Just be honest and, if you’re doing it right, everything else will take care of itself.

So, thank you AdAge for drawing our attention to this emerging trend. It’s an unsettling one, but one that, in the end, will go away. After all, nobody wants to be part of the questionable tactics that uSocial  participates in.

Tomorrow: Why does Google want to see you naked? Be sure to tune in.

September 2nd, 2009

3 Email Myths Busted

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For quite some time, I’ve been talking up “The Guru’s Guide to Email Marketing Success” by Lyris|HQ. Between that and Simms Jenkins’ excellent book called The Truth About Email Marketing, you can’t go wrong.Picture 15

As both Simms and Lyris will tell you, there are dozens of myths about email marketing. Simms outlines several throughout his book. And Lyris does the same with their research.

With that in mind, we thought we’d take the 3 top email marketing myths mentioned by Lyris and drop them into one of our 60 Second Videos.

You can find out what the 3 myths are by clicking 3 Email Myths Busted. In just 60 seconds, you’ll know what they are and, better still, how to avoid them in the future.


The 60 Second Marketer is a free online magazine brought to you by BKV Interactive and Direct Response. We try to provide quick updates on the newest tools, tips and techniques in marketing. We also try to accomplish that with a dose of humor or levity. As it turns out, we're pretty good at providing tools, tips and techniques, but we're not actually all that funny. Which would explain why people don't call us "funny" as much as they call us "laughable." Bummer. Our offices, for those of you who are interested, are located in Atlanta (404-233-0332) and Kansas City (913-648-8333). We also have offices on Bora Bora, but they don't have the phones installed yet.

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