Archive for August, 2010

August 4th, 2010

5 Easy Ways to Build Your Digital Reputation

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By Fauzia Burke,
President of FSB Associates

Social media has given us great ways to protect and build our digital reputations. Today we have the ease of searching conversations, the ability to set alerts to help us monitor our names, the constant availability of learning opportunities and more ways to communicate and interact with others. All of these tools, which were not available just a few years ago, now make it possible for us to be proactive in maintaining, building and protecting our good name. Here are five easy ways to do just that:

#1 Set Goals
I am sure you have done this already, but just in case, first do a search on Google for your name in quotation marks. It is important to see what comes up on the first page. The first page of a google search result is precious real-estate. Then set up a simple spreadsheet so you can keep track of your digital footprint. Do a little research and spend some time collecting numbers. How many Facebook followers do you have? What kind of traffic do you get on your site? Once you have the numbers you can then decide on your goals.

Are you interested in growing the numbers of links/connections/followers or do you want more one-on-one engagement? Or are you more interested in getting retweets on Twitter (which, as Guy Kawasaki said recently is “now the sincerest form of flattery”). Once the goals are in place, track the results in the spreadsheet and adjust as needed.

#2 Learn
To accomplish any of these goals, you are going to need to learn. The new world of communication is moving quickly, which naturally lends itself to a couple of advantages. First, there is a lot of room for experimentation, so use your talents and skills to communicate in your own unique way. Second, this experimentation has led to collaboration, and smart people are sharing information all the time. Make sure you make time every day for “learning.” Look over sites and information to keep up with the developments in social media. Currently I am taking part in an online conference, called Social Media Success Summit 2010 and am learning a lot. And among the many sites I visit, one of my daily stops is: PR Daily News: Public Relations news and marketing in the age of social media.

There are 5 ways you can build your digital reputation, according to Fauzia Burke, Founder and President of FSB Associates

#3 Develop Content
To communicate 24/7, which is now the expectation and the norm, you need to develop different types of content. Blogging is a great way to share your knowledge and collaborate with others. However, blogging can be a big undertaking. Blogging expert Denise Wakeman recommends that you blog 3 times a week. If that is a daunting task for you, try guest blogging on an established site or blog in your industry. Another way some of my clients have developed content is through books, ebooks, whitepapers, audio recordings, slide presentations and videos.

#4 Build Relationships
Building and maintaining relationships has never been easier. Those of us in sales and marketing have always known the value of relationship building, but now everyone needs to make it a priority. Make sure you have profiles on LinkedIn, and Facebook. Twitter is a fantastic source of information, and an excellent place to learn. People on Twitter are eager and happy to help each other. To get tips on effective communication on these sites, I look to Cindy Ratzlaff who has a daily video tip along with regular blog posts on her site. Social media is an excellent way to build relationships, but don’t forget the value of face to face meetings, phone calls, hand written notes, and emails. It’s good to focus on important clients and influencers, but leave room for the “accidental” connections. Social media networking can be serendipitous, you never know which person may lead you to a new connection or client.

#5 Monitor
Social media alerts (Google or Social Mention) are a great way to monitor your name and/or industry. If something important happens in your industry you’ll know about it and can comment. If someone says something positive, a thank you goes a long way. If there is negative chatter starting up around your name or company, alerts keep you on top of it and you can jump in and take care of things quickly. I also use Addictomatic which is a great site for big picture monitoring.

There are many tools and resources now that can help us to become better communicators and better guardians of our reputations. I know it is a big undertaking, but the question to ask yourself is: If you are not investing in yourself, why should anyone else?

Author Bio: Fauzia Burke is the Founder and President of FSB Associates, a web publicity and social media firm specializing in creating awareness for books and authors. Founded in 1995, FSB’s mission is to give authors an opportunity to promote their work to an eager, targeted audience online. FSB is based in the NYC area.  For web publicity and social media news, follow Fauzia on a new Twitter feed: @WebSnapshot, FacebookThe Huffington Post.

For more information please visit fsbassociates.com.

© 2010 Fauzia Burke

August 3rd, 2010

Social Media Training with the Social Media Roundtable

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On the first Thursday of every month (except the months we decide to take a break), members of the 60 Second Marketer team participate in a live, interactive training program called the Social Media Roundtable.

Sign up for live, interactive social media training by clicking here.

The Social Media Roundtable includes experts from around the globe who participate in social media training for the intermediate to advanced social media practitioner.

If you’re still trying to figure out how to sign up for Twitter, this isn’t for you. But if you’re ready to take a dive into the more advanced aspects of social media, then this program is for you.

This Thursday, August 5th at 1:00 pm (6:00 pm in London and 10:00 am in Los Angeles), I’ll be hosting the Social Media Roundtable with guests Kyle Wegner and Robert Clay. Kyle is a social media expert from BKV Digital and Direct Response. And Robert Clay is one of the United Kingdom’s best-known and most well-respected social media experts.

Space is limited, so register today.

(Okay, actually space isn’t limited. We just say that to get you to register. But still!)

See you Thursday.

Posted by Jamie Turner, Chief Content Officer of the 60 Second Marketer, the online magazine of BKV Digital and Direct Response

August 3rd, 2010

Free White Paper: Why Lead Generation Fails

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Every once in a while, I come across a white paper that’s so good I just have to pass it along to the 60 Second Marketer community — even if it requires filling out a form to download it.

My good friends at Response Mine Interactive have written an in-depth, information-packed white paper called, “Why Lead Generation Fails.” It’s written specifically for a narrow industry segment (healthcare), but is packed with information that’ll be useful to anybody interested in using the internet to generate leads.

Here are the key mistakes outlined in the “Why Lead Generation Fails” white paper:

This chart, included in the Response Mine white paper, highlights the fact that focusing on conversion rate rather than simply traffic would increase net margin by 83% vs. a traffic only approach.

Mistake #1: Falling into the “cost per lead” trap.

Mistake #2: Wasting traffic with poor conversion.

Mistake #3: Failing to use content to pre-qualify the person

Mistake #4: Forcing a form that kills interest

Mistake #5: Stopping after you become number 1

Mistake #6: Failing to invest in testing

Here are some other important tips included in the white paper:

  • Learn how maximizing the lifetime value of your customers can make “obtaining leads” a secondary objective
  • Discover how to win a profitable customer at the lowest possible cost
  • Find out why improving site conversion is the most important lever you can pull to increase customers
  • Understand the intent of your traffic
  • Identify what a truly qualified lead is worth in your customer acquisition program
  • Improve your site conversion to generate qualified leads or sales

The Bottom Line:

If you’re interested in learning more about how to make online lead generation work for your business, then download “Why Lead Generation Fails.” Even though it’s targeting the healthcare industry and there’s a form to fill out, it’s packed with so much information, it’ll be worth the trouble.

Good luck. Enjoy the white paper.

August 2nd, 2010

How to Storytelling Can Help Your Brand Stand Out in a Crowd.

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By Thomas Myer, President, Triple Dog Dare Media

“In short, Mr. Customer, you need to start using storytelling techniques to liven up your marketing.”

“What do you mean by that? We have a very technical audience, they don’t come to us for fairy tales, you know.”

No, no, they don’t, but they certainly don’t want to be bored to death when they look at your marketing materials. There’s only so many data sheets, brochures, and business-as-usual web pages that anyone can stand. Instead, they want what all people want: they want someone to tie things together for them, to give them perspective on an issue, and to provide some structure in the midst of their crazy, topsy-turvy lives. More than that, they want to root for the hero, and it’s your job to tell them why you and your offering are the hero.

Research indicates people prefer brands they have an emotional connection with. Storytelling is one technique you can use to connect with prospects and customers.

Yes, there are lots of industries in which price or selection are the only mitigating factors, but if you’re reading this blog, you’re probably not in those industries. You’ve got lots of competitors and you need a way to stand out, and you’re just not willing to invest a ton of money in a traditional advertising campaign.

So what kind of storytelling techniques am I talking about? Here’s a short list that will help your marketing stand out:

  • Start with a bang. Page turners almost always start with something happening. The hero is in trouble or in danger, and we hang on for dear life while they duck and run. It’s only later, when we’re totally curious about what the heck is going on that we get more information. You can do the same with marketing. Don’t start with the boring stuff, start with an excited customer raving about your product, or about the pain they felt before they started using your product. Get the hero (your offering) front and center fast!
  • Focus on specific people and problems. Ever watch 60 Minutes? Of course you have. When they do a story on cancer survivors or the financial meltdown, they don’t just talk about the big issues, they drill right down to one or two people who are going through the situation. You have to identify the protagonist, and allow the reader to relate to that person. Same goes with your customer.
  • A good story almost always features a successful attempt to overcome adversity. Once you’ve got a protagonist, introduce conflict or adversity, and show us how resourceful he or she is. Particularly if they are using your product to overcome that adversity or conflict. Example: if you’re selling backup solutions for IT, show us what a day in the life might be for someone who doesn’t have your solution, then show how your solution makes things better, faster, or easier.
  • Introduce back story as needed. It’s okay, once you’ve got our attention, to create a bit of history around your company and product offerings. Not enough companies provide this kind of detail, but it’s amazing how connective it is. Everyone knows that Cisco Systems (for example) is a gigantic high-tech company that sells routers that literally connect the Internet, but hardly anyone knows the founders started the company with their credit cards and a spare garage.
  • If you’re feeling adventurous, create an entire world around your product. One startup client I worked with many years ago was introducing a product that was so far ahead of the established players in the field that I joked it was future technology, something we couldn’t really understand. That led us to create a mascot for the company that was an extraterrestrial who had left the technology on Earth. Several marketing pieces were actually formatted as reports by this creature back to its superiors as it monitored how companies were using the technology.

A bit edgy? Yes, of course. But the mascot was a hit at every trade show and allowed the startup to stand out in the minds of potential investors and customers. Over the years, the company has dropped the mascot from their marketing (perhaps reflecting a more conservative leaning among current investors) but there’s no doubt the story they spun got them much needed attention.

Guest post by Thomas Myer, who is a consultant, author, and web developer. Follow @myerman on Twitter, or check out www.tripledogs.com.


The 60 Second Marketer is a free online magazine brought to you by BKV Interactive and Direct Response. We try to provide quick updates on the newest tools, tips and techniques in marketing. We also try to accomplish that with a dose of humor or levity. As it turns out, we're pretty good at providing tools, tips and techniques, but we're not actually all that funny. Which would explain why people don't call us "funny" as much as they call us "laughable." Bummer. Our offices, for those of you who are interested, are located in Atlanta (404-233-0332) and Kansas City (913-648-8333). We also have offices on Bora Bora, but they don't have the phones installed yet.

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