Archive for February, 2011

February 22nd, 2011

Biggest Business Blunders of All Time

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A few days ago, I received an email from AccountingDegree.com with a link to an article called “13 Biggest Business Blunders of All Time.”

The article makes for some terrific reading. If you’d like to read all 13, feel free to click through to the original article above.

For a 60-second snapshot of the top 6 blunders, read on:

Why is this guy smiling? His company made this list of the biggest business blunders of all time. (Someone explain to him that this would be a BAD thing.)

  1. Enron: The Enron name became such a dirty word, Houston’s MLB team, the Astros, changed their ballpark name from Enron Field to Minute Maid Park after the business scandal. Formerly one of the largest and most influential energy, commodities and services company in the world, the Texas-based company suffered a massive scandal that resulted in powerful executives going to jail and even dying as a result. Enron Finance Corp. CEO and eventual Enron CEO Jeffrey Skilling — who’s drudging through year five of a 24-year prison sentence — began exploiting the deregulated energy market in the 1990s and brought the company staggering profits, earning over $130 million himself in one year. But when he and other executives got into even shadier business — controlling the energy market in California to keep prices insufferably high — Enron ultimately fell to bankruptcy and a congressional investigation. There was a huge fall-out with lots of denying and finger pointing, and the company that was a six-time winner of Forbes’ “America’s Most Innovative Company” award was obliterated.
  2. Charles Ponzi: You become immortal when an entire form of illegal business scandal is named after you. Charles Ponzi lost on behalf of his investors around $20 million in 1920, about $222 million today. His scam involved buying coupons and selling them for stamps in other countries, making him millions in price differences along the way. But when investors became suspicious, it was discovered that Ponzi wasn’t actually making any money off the strategy: he was paying off old investors with new clients’ money, a scheme that’s today known as a Ponzi scheme. He destroyed six banks in the process.
  3. Pan American: The golden years of Pan American World Airways are still preserved in pop culture tributes in films like Catch Me if You Can and on TV shows like Mad Men, but after the crumble of Pan Am, so went the glamour of air travel. Pan Am was founded in the late 1920s along with the Aviation Corporation of the Americas, and after WWII, the airline grew tremendously, adding flights to Tokyo, Delhi, Istanbul, Frankfurt and more. It was America’s unofficial airline and a symbol of postwar triumph, easy luxury and optimism. But during the energy crisis in 1973, financial turmoil plagued Pan Am, made worse by the Airline Deregulation Act of 1978, which greatly reduced the airline’s domestic flights. Also a popular target for terrorists because of its American symbolism, Pan Am eventually declared bankruptcy in 1991.
  4. BP: British Petroleum’s major oil spill in the Gulf of Mexico in 2010 destroyed whole ecosystems and economic livelihoods of entire communities of fisherman, shrimp boaters and everyday working people. Nearly 200 million gallons of oil spewed into the Gulf for months, while BP executives tried to find a scapegoat for the problem instead of actually fixing it. From offices in Houston, TX, to the BP headquarters in London, people protested, jeered and demanded accountability as executives failed to manage the PR SNAFU. As a public relations expert in London told TIME, “It’s astonishing in today’s media-savvy world that such a colossal and ongoing p.r. [sic] mess can be made.” A regular old crisis festered into a situation that left Gulf Coast residents hopelessly enraged and confused as BP didn’t seem to get how serious their negligent attitude was. A slew of commercials finally followed, showing “real” BP professionals from the Gulf Coast pledging to clean up the mess and help communities recover, but it’s still known as one of the biggest blunders of all time.
  5. Swissair: Another airline with major problems is Swissair, which filed for bankruptcy in 2001. Once the national airline of Switzerland, Swissair was lauded for its exquisite service and seemingly financial impermeability. Nicknamed “The Flying Bank,” the company was a huge success in the 1950s-80s, but its now infamous Hunter Strategy — an expensive expansion program based on acquiring smaller airlines — eventually broke the airline. They borrowed loans from the government and were eventually sold off to Swiss banks and reorganized as Crossair.
  6. Woolworth’s: Once one of America’s most popular and reliable retailers, Woolworth’s went out of business in 1997, nearly 120 years after its founding as a five-and-dime store. It was a revolutionary company in its early days and was one of the first stores to allow customers to walk amongst the merchandise and view it before buying it. One hundred years after its first opening, it was the largest department store chain in the world, but as its moved to focus more attention on its specialty off-shoot stores, it flailed among the competition and ultimately closed in 1997 and took on the new corporate name Venator, which has since switched to Foot Locker, Inc.

Posted by Jamie Turner, Chief Content Officer of the 60 Second Marketer, the online magazine of BKV Digital and Direct Response. Jamie is also the co-author of How to Make Money with Social Media.

February 21st, 2011

How To Setup Your Mobile Website For Success

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To recap our last post about mobile media, we continued your education with The Five Things You Need to Know Before Launching a Mobile Paid Search Campaign. The information in that post provided insight on what we feel are some of the more important pieces to launching a successful paid search campaign.

This of course leaves the burning question of — Now that you’ve got a mobile search campaign expertly tailored and ready to go, is your mobile website up to par? Because as most marketers will agree, no matter how good of an ad you have, regardless of media type, you’re not going to be successful if your store, website, product or service is a piece of junk. (Read our blog from last Friday for more on website design best practices)

This sentiment becomes intensely magnified when you are attempting to communicate with your target audience on the smaller screens of mobile devices where people want specific information in a quick and easily digestible format. We know that we have alluded to it in previous posts, but today we will take a deeper dive on the topic of mobile websites.

Mobile Website Best Practices

One of the first things your business should determine when designing your mobile website is what is the main activity that you want visitors to take or what is the most important information they want from you. Your mobile website should not incorporate all of the functionality and content of your traditional website. If you try to do this, your mobile site will be difficult to navigate and probably take forever to load.

Instead, review your website analytics reports and look for which pages are visited and what actions are taken most often on your standard website. These will be the pages you want to feature prominently on your mobile site or even consider using for your mobile homepage. Take a look at the screen capture to the right of our own mobile website that we recently redesigned versus the old version. You can also navigate to it on your mobile — www.bkv.com. Notice the four prominently displayed buttons for “about us”, “what we do”, “our clients” and “contact us”. We’ve taken the four most important things that anyone would want to know about a service firm and made them our mobile website homepage.

Now that you know what the focus of your mobile website is, you can start to build around that centerpiece. The next thing to be aware of is that mobile sites, because they can be viewed on any mobile device with a web browser, must be kept simple and clean from a layout and messaging perspective. Try not to get overly wordy (like some of our mobile blog posts, sorry!) with the copy and messaging on your mobile site. Remember, mobile site visitors aren’t doing research. Also, try to use a layout that will scale well for different sized screens. While you may be working on a brand new iPhone, penetration rates for smartphones still hovers around one third of all US cell phone users; not everyone can scroll left and right, zoom, pinch and flick.

Depending on the activity that people will be partaking in when they are on your mobile site, they may need to input a search query, fill out a form or input their credit card information to make a purchase. Regardless of the specific task, you want your mobile site visitor to be able to complete it all on one screen. Where you may have multiple pages in a check out process on your standard website, try to use a scrolling feature so that all information can be captured on one page. Common knowledge amongst marketers is that the more steps required to complete a purchase or fill out a request form, the fewer the number you can expect to receive.

As mentioned previously, you want to avoid making your mobile website cumbersome to navigate and do what you can to make sure that it loads quickly. Even the most advanced mobile device platforms are still not that great at handling complex elements on websites. To solve for this, keep your use of graphics to a minimum and when you do decide to include graphics, eliminate any Flash elements. Mobile users have enough problems getting website to load that result from the networks they are on, so don’t add to their frustration with a mobile website chock full graphics and unique style sheets. If ever there was a place to follow the K.I.S.S. principle, its here.

The last thing task that MUST be completed and arguably the most important thing to do before launching the new version of your mobile website is to test it out. This might seem like a simple recommendation, because quite frankly, it is. However, because this is the simplest task of any that we’ve mentioned here today, its the most likely one to be overlooked.

The best way to go about testing your new mobile website is to navigate to it on several different types of mobile devices with web browsers and test the navigation, layout and functionality. Be sure to include tablets, smartphones and standard mobile phones. Remember, the majority of people don’t have smartphones. Also, there are a number of free mobile website emulators available on the web where you can test out how your mobile website will perform. These emulators let you see how your mobile website will look and function on a variety of mobile operating systems all from the comfort of your desktop browser.  We recommend using the emulators first as they can help correct for a number of sweeping errors and then move to testing on handsets to look for device specific quirks.

Summary

To summarize the aforementioned best practices for mobile website design:

  1. Focus on the customer – Design your mobile website around what your customers are currently doing most often on your standard website.
  2. Keep the layout simple and the content succinct – You want your mobile website to be easily and quickly read on a range of mobile devices.
  3. Use a scrolling feature – Making your mobile visitors click through multiple pages is not a good idea.
  4. Don’t use tons of graphics or Flash – Use of large graphics files or advanced media will slow down your mobile website to a crawl.
  5. Test! Test! Test! – Did we mention you should test your mobile website?
  6. For an example of a very well designed and thought out mobile website, read about Penny Saver USA’s new mobile site

Parting Thought

We hope that you are keeping up with our posts about mobile marketing and that the homework assignments and takeaways have proved useful.

Clearly there is a lot more that goes into launching and perfecting a mobile marketing program but the information that we’ve presented, and continue to present, should be a good jumping off point for you to have a meaningful conversation with your colleagues, or maybe your advertising agency, about ways to begin incorporating mobile into your existing marketing efforts. With that said, if there is a topic within mobile media you would like to know more about, please post a comment and we will put together a brief, yet comprehensive piece on the requested topic to the best of our abilities.

Posted by Matt Luber, Mobile Media Manager at the 60 Second Marketer and MBA candidate at Emory University’s Goizueta Business School.


February 18th, 2011

Help Us Make the 60 Second Marketer Even Better

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Every so often, we send out a survey to members of the 60 Second Marketer community to find out what their likes and dislikes are.

Our survey is designed to be short and sweet. Can you spare 60 seconds to answer 8 questions?

Would you do us a favor? Would you answer the 8 questions on our 60 Second Survey so we can provide you better content and information in the future?

Thanks so much!

February 17th, 2011

Website Design Best Practices: How to Make Sure 77% of Your First Time Visitors Don’t Miss Important Information About Your Company

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Every Friday morning, subscribers to the 60 Second Marketer e-newsletter get an email from me with a new tool, tip or technique designed to help them grow their sales and revenue.

Last week’s email received a lot of positive feedback, so I thought I’d share it with our blog readers in case they missed it.

Here’s Last Friday’s E-Newsletter:

The 60 Second Marketer home page uses photographs of people because research indicates that visitors instinctively look at faces on websites.

Did you know that only 23% of first-time visitors to your website scroll down the home page?

That means 77% of your first-time visitors are missing important information if it’s located below the fold.

What This Means for You:

Try to put the most important information about your products or services towards the top of your website. If you don’t, the majority of first-time visitors will miss it and you may be missing opportunities to increase your revenue.

Here are Some Other Important Tips to Improve Your Website’s Usability:

  • People instinctively look at faces on websites. (That’s why the 60 Second Marketer home page has photographs of people as part of our design.)
  • Studies also find that if the faces in the photographs are looking at key headlines on the web page, your visitor’s eyes will navigate from the photograph of the face to the headline the face is looking at.
  • A study by the Stanford Persuasive Tech Lab found that good, simple, crisp web design increases engagement and credibility.
  • Other factors that influence credibility are: the quality of the website’s content, amount of errors, rate of updates, ease-of-use and trustworthiness of authors.
  • Research by Nielsen Norman Group found that when a website is re-designed with a focus on usability, key business metrics increased by an average of 83%.

(Side note: If you’re interested in improving your website’s usability, you might want to investigate BKV’s iMap System. It’s not cheap, but if you’re a large company that relies on your website to drive revenue, it could be worth investigating.)

Additional Articles of Interest on the 60 Second Marketer Blog:

Sign Up for Our Next Social Mobile Roundtable Here:

Interested in learning more about social and mobile media in an engaging, upbeat online training session? We do the Social Mobile Roundtable on the first Thursday of every month. You can register for the March Social Mobile Roundtable by clicking the link below.

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Posted by Jamie Turner, Chief Content Officer of the 60 Second Marketer, the online magazine of BKV Digital and Direct Response. Jamie is also the co-author of How to Make Money with Social Media.

February 16th, 2011

Secret Formula for Coke: Read All About It Here

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What’s the secret formula for Coke? That’s the question that’s been on everybody’s mind for over a century.

But NPR’s “This American Life” (produced by Chicago Public Radio) thinks they may have the answer. Apparently John Pemberton, the pharmacist who created the soft drink in 1886, developed something called Merchandise 7X (a.k.a. the secret formula) and left it in a leather-bound notebook.

What's the Secret Formula for Coke? The 60 Second Marketer has the answer.

Coke’s recipe for their soft drink is one of the most closely-guarded secrets in business. After Asa Candler bought out Pemberton in 1887 for $2,300, the exact recipe for Merchandise 7X was placed in a vault in an Atlanta bank.

According to published reports, only two company employees know the secret ingredients and how they’re mixed at any given time. The secret is so closely held that those two employees aren’t allowed to travel together out of fear that an accident might take both of their lives.

Company historian Mark Pendergrast was quoted in Yahoo News as saying, “I think that it (the alleged secret formula) certainly is a version of the formula. It’s very similar to a formula that I found” in one of John Pemberton’s notebooks when he was doing research for his book.

So what’s the secret recipe that was revealed on “This American Life”? The ingredients are provided below, but if you want to know the real secret formula for Coke, keep scrolling past the recipe and read on.

The Alleged Secret Formula for Coke:

Fluid extract of Coca: 3 drams USP
Citric acid: 3 oz
Caffeine: 1 oz
Sugar: 30 (unclear quantity)
Water: 2.5 gal
Lime juice: 2 pints, 1 quart
Vanilla: 1 oz
Caramel: 1.5 oz or more for color

The secret 7X flavor (use 2 oz of flavor to 5 gals syrup):
Alcohol: 8 oz
Orange oil: 20 drops
Lemon oil: 30 drops
Nutmeg oil: 10 drops
Coriander: 5 drops
Neroli: 10 drops
Cinnamon: 10 drops

Okay, now that you know the recipe, would you like to know the real secret formula for Coca-Cola?

Here goes:

M(0.4) + D(0.4) + E(0.5) + P(0.00002) = the secret formula for Coke

where, M = marketing horsepower, D = scope of distribution, E = brand equity (built up over the past century) and P = product.

Said more simply, Coke’s secret formula all boils down to their marketing, distribution and brand equity, with a little dollop of product differentiation added on top for good measure.

And there you have it. The secret formula for Coke has very little to do with their recipe and a great deal to do with their marketing, distribution and their brand equity.

If You Like This Post:

You might also be interested in reading Coke vs. Pepsi, The Taste Test They Don’t Want You to Know About on the 60 Second Marketer website.

Posted by Jamie Turner, Chief Content Officer of the 60 Second Marketer, the online magazine of BKV Digital and Direct Response. Jamie is also the co-author of How to Make Money with Social Media.

February 15th, 2011

16 Questions to Ask Yourself on the Way to Re-Inventing Your Brand

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Does the idea of re-invigorating your brand appeal to you? Would you like to learn how to use hidden consumer needs to grow your sales and revenue?

If so, then read on.

In 1971, Hamburger Helper was introduced to the American marketplace. After some initial success, brand managers grew concerned that the brand would lose market share to the growing fast-food and pre-packaged meals segments.

In Marketing Management (affiliate link), Philip Kotler and Kevin Keller describe the situation this way:

“The inexpensive pasta-and-powdered mix Hamburger Helper was designed to quickly and inexpensively stretch a pound of meat into a family meal. With an estimated 44% of evening meals prepared in under 30 minutes and strong competition from fast-food drive-through windows, restaurant deliveries and precooked grocery store dishes, Hamburger Helper’s days of prosperity might seem numbered.

Market researchers found, however, that some consumers do not necessarily want the fastest microwaveable meal solution possible — they also want to feel good about how they prepare the meal. In fact, on average, they would prefer to use at least one pot or pan and 15 minutes of time. To remain attractive to the segment who want to spend less time in the kitchen without totally abandoning their traditional roles as family mealmakers, marketers of Hamburger Helper are always introducing new flavors to tap into the latest consumer trends.”

Does Hamburger Helper really help hamburgers? Maybe yes. Maybe no. But one thing we know for sure is that the Hamburger Helper case study can help you.

How the Hamburger Helper Case Study Applies to You:

By taking a deeper dive into their consumers’ psyche, brand managers at Hamburger Helper found that their brand was fulfilling a hidden consumer need. As a result, the re-invigorated their brand by introducing new flavors that tapped into consumer trends.

So the question becomes — What hidden consumer need is your brand fulfilling? And is there a way to leverage that hidden need to grow your sales and revenue?

Here are a few questions you can ask to help figure that out (these are borrowed from Advertising and Communication Management [affiliate link] written by my friends George and Michael Belch):

  • Who buys our product or service?
  • Who makes the decision to buy the product? (This question is important because the decision-maker and purchaser are often two different people.)
  • Who influences the decision to buy the product?
  • How is the purchase decision made? Who assumes what role?
  • What does the customer buy? What needs must be satisfied?
  • Why do customers buy a particular brand?
  • Where do they go or look to buy the product or service?
  • Where do they buy? Any seasonality factors?
  • How is our product perceived by customers?
  • What are customers’ attitudes toward our product?
  • What social factors might influence the purchase decision?
  • Do customers’ lifestyles influence their decisions?
  • How do personal or demographic factors influence the purchase decision?

The Bottom Line:

Consumers buy products for reasons we may not initially understand. By doing research and asking your organization the questions outlined above, you can begin to uncover new and innovative ways to sustain and invigorate your brand.

Get Posts Like These Delivered to Your In Box Each Morning:

If you like what you read today, you can have these blog posts delivered to your in box each morning by clicking here. Or, you can sign up for our free weekly e-newsletter by clicking here.

Posted by Jamie Turner, Chief Content Officer of the 60 Second Marketer, the online magazine of BKV Digital and Direct Response. Jamie is also the co-author of How to Make Money with Social Media.

February 14th, 2011

The 5 Things You Need to Know Before Launching a Mobile Paid Search Campaign

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Thus far, we have offered up some food for thought on how the early adopters of mobile media are connecting with their target audiences in relevant, yet simple ways. Prior to that, we provided you with the basics on mobile marketing methods. Now that you’ve graduated from neophyte status, our team here at the 60 Second Marketer, feels that the time is right in your mobile “education” to get intimately familiar with a very powerful, but straightforward mobile marketing tactic — mobile paid search.

What better time of the year to talk about mobile search than right after the Super Bowl, where the big brands were paying somewhere around $3,000,000 for thirty seconds of air time and probably just as much in production costs. Sure we all had fun watching the commercials during the big game and re-watching our favorites on Youtube (we loved VW’s “The Force”), but the questions you should be asking yourself is this: How effective were the commercials at driving revenue, store traffic or some other metric?

That is why we want to talk with you today about mobile search. Because, as you will soon found out, mobile search does not require a budget approaching the GDP of a small country, it does not require a big name Hollywood producer and/or director and it most certainly does not require you to guess at how impactful it is.

What The Experts Are Saying About Mobile Search

Depending on which source you go to, you will find different projections on the amount of mobile searches that will be performed or the amount of dollars that will be spent on mobile search ads over the next three to five years. What you will find in common though, is that all of the sources agree that because of the growth in the adoption of smartphones and advances in all mobile phone technologies, mobile search is going to be an increasingly important part of any business’ communication plan, mobile or otherwise.

Here are some of the stats we found that we think you should be aware of:

  • An eMarketer survey from August 2010 indicated that 64% of the respondents preferred to arrive at a mobile website by entering search terms into a search engine
  • A similarly targeted survey from Credit Suisse shows that “search” was the most popular mobile internet activity for all mobile users, surpassed only by communications (emailing and texting)
  • Forrester Research Inc., projects that mobile search spending in the US will reach $1.26 Billion by 2014; eMarketer is a bit more conservative at only $858 Million over the same time period
  • Business Insights predict that by 2012, mobile search will receive the largest percentage of any mobile marketing segment with 36.5%, worldwide
  • Another eMarketer survey, suggests that mobile search is one of the top three most accepted types of mobile marketing by consumers

The statistics can be a bit overwhelming, we know. It took us hours to arrive at the five bullet points above with all of the information and research out there just on mobile search alone. You should be excited though as this breadth and depth of data serves to further validate mobile marketing in general, and mobile search specifically.

What You Need to Know About Mobile Search

All of the typical capabilities that are available to marketers via desktop search engine marketing (SEM) are also available in mobile search. Mobile search campaigns can be geo-targeted to only show your ads to people performing a search within a designated distance from your store. Dayparting can be used so that your ads are only displayed when your offices are open for business. And of course, you can craft specific ad copy for your mobile ads to set them apart from your competition and your own desktop SEM.

The cost basis for mobile search varies slightly from traditional SEM in that the cost per click is typically much cheaper, sometimes as much as 50%, for the same keyword. Marketers can also keep a tight leash on their mobile search spending by using Pay-per-Call. This means that you only pay Google or Yahoo a fee when a customer calls the number listed in their mobile search ad. Further still, parameters can be put in place to mobile search campaigns such that they only display ads on certain phone operating systems or certain mobile carriers. This feature is great if you have separate iPhone and Android applications you are trying to get users to download or if you want to create a customized experience for smartphone vs. non-smartphone users.

From a management standpoint, it should be noted that mobile search campaigns can be managed side by side with all of your regular SEM via the same user interface. You do not need a dedicated mobile search marketing vendor. Most importantly, all mobile search campaigns have the same level of detailed analytics and reporting that we have come to grow and love about regular SEM. You can drill down the success of each mobile keyword by geography, phone type, time of day, action took, etc.;

5 Rules for Launching a Mobile Search Campaign

  1. Tracking – This should be one of your first concerns with any search marketing effort, desktop or mobile. Without tracking you will have no idea what kind of return you are getting on your mobile marketing dollars. Work with your technology department to make sure that you have the proper tracking tags in place so that you can determine the success of your campaign. Google Analytics is an extremely powerful (and free) tracking tool. Better yet, they provide step by step instructions on how to setup and report on your campaign.
  2. Landing Page - Make sure that the landing page people will be sent to when they click on your mobile search ad is relevant. This means that, not only should the landing page relate to the keyword being search for, but where possible, users should be taken to the mobile version of your website.
  3. Get Local – Unless you are a big retailer like Starbucks or Target, you customers are most likely close by and in concentrated areas. Use the geo-targeting capabilities to make sure that your mobile search ads are being displayed to the right audiences. Have multiple locations? You can setup dedicated and separate campaigns, targeting a tight 20 mile radius around each store, so that customers can be directed to the closest one to them.
  4. Have a Goal in Mind – Before you spend any marketing dollars on mobile search, make sure you know what you want your customers to do. Some possible goals are: drive foot traffic to a new location, have potential customers call your store, generate revenue on your mobile site or get people to download your mobile app. Your business goal should dictate your mobile marketing tactics and never other way around.
  5. Be Realistic – Although mobile search is closely related to desktop search, they are two very different beasts. The same user will demonstrate very different mobile versus desktop search behaviors and patterns. For example, mobile search is often used to complete a task like getting directions or finding a phone number whereas desktop search is used for more extensive research and fact finding. Manage mobile search on its own and judge its results against itself.

As you know, we’re focusing a lot of attention on Mobile Marketing here at the 60 Second Marketer. We hope you like the information above. Please feel free to forward it to a friend. Or, better still, subscribe to our blog to receive more updates like these!

Posted by Matt Luber, Mobile Media Manager at the 60 Second Marketer and MBA candidate at Goizueta School of Business at Emory University.

February 12th, 2011

How to Empower Employees as Brand Champions in Social Media

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Chances are your employees are already engaging in social platforms, so why not empower them as brand advocates?

With the explosion of social media over the past few years it is now more important than ever to monitor and engage with your customers. Encouraging your employees to openly discuss your brand online can have a “humanizing” effect, ultimately increasing positive consumer perception.

Interested in creating a two-way dialogue between your business and your customers? Here are some guidlines you can follow.

The first step is to put together a social media policy outlining what types of activities are allowed and define appropriate behavior. It is important to set a tone for the conversations that will take place. Maintaining a respectful and ethical rapport should be a cornerstone of your policy. Click here for an example of a great social media policy.

The next step is to find your internal social media evangelists. Create an online survey to send to your employees and find out their current state of social savvy and interest in participating.

For example, ask questions such as:

  • Do they have a Twitter account and/or Facebook page?
  • Which blogs do they read and comment on regularly?
  • Are they engaging in LinkedIn group discussions?
  • Do they participate in social aggregators such as Digg, Reddit, and Stumble Upon?

Ask if anyone would like to volunteer to be an official social media advocate and lead the new initiative.

After you have solicited your staff, analyze the results to find who is socially active, and arrange a brown bag lunch with those wanting to learn more. Now that you have all of your knowledge-hungry social media folks (pun intended) in the same room, open the floor for discussion, and encourage the sharing of ideas in regards to social strategy. Take note of unanswered questions for follow up. With a bit of research on such popular social media sites such as Mashable and Social Media Examiner, you should be able to easily find the answers to bring back to your team.

Try to find a nice mix of participation from employees in each area of the business: customer service, sales, marketing, etc. so that you have a voice representing all departments.

Here are some great ways that your employees can participate:

  • Encourage them to write a blog post on a topic of interest that relates to your industry. Creating a simple blog template for employees to use can be a great tool to eliminate any barriers to writing a post. Click here for some sample templates.
  • Encourage participation in LinkedIn groups. This can be a tremendous opportunity to share expertise, gain valuable insight, and keep abreast of the latest trends.
  • Employees who participate in Facebook and Twitter conversations by sharing valuable insights, can help establish your business as a thought leader. Just make sure employees know where to turn for guidance in the case of a questionable post.
  • Social aggregators such as Digg and Stumble Upon are also great social platforms for employee participation. Sharing and commenting on relevant articles and stories can again lend credibility to your business.

In conclusion, your employee’s voices can be a very powerful medium across the various social platforms. Empowering them to speak on behalf of your brand can be a fruitful endeavor for both your company synergy efforts as well as your social strategy.

Guest post by Jason Miller, Social Media Marketing Manager for Zoomerang Online Surveys and Polls.

February 11th, 2011

Why Your Sales Force Needs Fewer Leads

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The following is an excerpt from The Truth About Leads by Dan McDade

Yes, you read the title correctly. Sales reps don’t need more leads. They need fewer leads—or more accurately, fewer raw, unfiltered, unqualified leads.

Good sales reps are by nature hunters, eager to close in for the kill. Take Steve, for example. Watch what happens when he receives a stack of leads: He rifles through them seeking the ideal prospect.

  • Not a senior executive? Out.
  • Budget undefined? Goodbye.
  • Next-year decision? No way.

Steve is obviously making some poor decisions. For example, a recent study found that for technology products and services, line-of-business managers and functional titles are much better lead sources than senior executives. And the average technology purchase starts as an inquiry on the Internet and can often take a year or more until fruition.

But to be fair to Steve, he is paid to sell—not to interpret leads. Moreover, he is jaded from bad marketing practices. In his rookie year, he wasted enormous amounts of time following up on so-called A+ leads from marketing. As it turned out, one-fourth had erroneous phone numbers and addresses. Another 20 percent came from consultants, competitors and students. Most of the others had little or no pre-qualification information. None had been filtered or nurtured in any way by marketing. (“That’s not our role,” said the marketing manager.)

More Leads Doesn’t Equal More Success

Meanwhile, in the marketing department, Jennifer is completing her monthly report.

“We’re on track for a great quarter in lead generation,” she writes. “This month we generated 1,278 leads from all sources—that’s a 30 percent gain over last year! And in spite of higher ad rates, we continue to keep our cost-per-lead under $100!”

Jennifer’s report says nothing about lead qualification, how leads are nurtured, or what the sales force has done with previous leads. This leaves one to wonder: Does anyone in this company’s management understand why investments in sales and marketing are not resulting in closed business? Do they realize that the real money spent to create leads is wasted unless they are managed and monitored to ensure a return?

The true measure of successful marketing should be how well marketing creates sales opportunities that have a high potential of developing into sales. The true measure of sales should be how well they close these good leads from
marketing.

Far too many companies, however, evaluate marketing’s success by the number of leads they hand to sales. These companies do not have effective processes and methodologies to track anything other than the number of leads generated and their cost. Many of the same companies fail to hold sales accountable for closing the good leads and for reporting back results that feed the marketing and sales model. The overall result is often wasted marketing dollars and wasted sales time.

Closing the Gap Between Marketing and Sales

How can the blame game between sales and marketing be resolved? What if, instead of reporting how many low-value leads marketing sent to Steve and his colleagues, Jennifer reported the following:

“This month, marketing added 14 new prospects to our Prospect Development program. A total of 41 sales opportunities are currently under development by marketing.

“In June, sales received 10 fully nurtured sales opportunities representing $3.5 million in potential near-term revenue. I have attached a summary report.”

PROSPECT DEVELOPMENT REPORT
Sales
rep
Company & decision maker Revenue potential First contact date # of weeks lead nurtured # of program touch points Hand-off to rep date Decision “expected by” date
Barrett Pine Mtn
(CFO)
550k 4/21 7 8 6/10 Oct
Westland Co (COO) 825k 4/17 8 8 6/14 Nov
Floyd FlexFast Mfg (Committee) 280k 4/3 12 8 6/28 Dec
Sanders Inc
(Exec VP)
180k 5/17 4 11 6/16 Dec
Jones HMS Inc
(COO)
400k 4/25 6 9 6/6 Oct
Collins Co
(Project Ldr)
120k 3/28 12 14 6/20 Nov

As indicated by the highlighted rows in Jennifer’s Prospect Development report (see above), sales representative Carol Barrett received two qualified leads this month. Each had already been contacted at least eight times; the best touchpoint techniques use multiple media—some combination of phone, voice message and email. Each lead is deemed to have graduated from unknown or long-term status to a near-term decision-making mode. For each developed lead, marketing provided Carol a complete contact history, a company profile, and a thorough overview of the budget, the decision timeline, individuals involved in the decision, any events or other factors driving the decision, pain points, hot buttons and competition.

When presented with a few well-qualified leads, Carol gives them priority attention. For one thing, she knows her regional manager will be inquiring about them. More importantly, she knows from experience that these leads are real or she would not be getting them. Her company has already established a relationship with the decision maker, who is expecting Carol’s call.

Which lead-generation machine would your company’s sales force prefer—the one that gives Steve reams of unfiltered leads, or the one that gives Carol two sales opportunities expected to close within six months?

The previous post is an excerpt from The Truth About Leads by Dan McDade.

February 9th, 2011

How I Created 3 Great Websites in 2 Days Using WordPress

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By Robert Clay, Founder and President, Marketing Wizdom

Late this afternoon I put out the following message on Twitter: “Have created 3 stunning websites in 2 days. Used to use vastly expensive web design company who took 6 months to achieve fraction of the same result.”

The tweet immediately excited massive interest. Several people wanted to know what software I had used. A professional web designer from South Africa responded “Impossible … send URL’s please,” which of course I did.

One person said “Wow, three websites in 2 days = impressive!” He then asked me how I achieved such fast website building and how much I’d charge to create a CMS website for him. My response to him, and to anyone else with the same question, is that whilst I can build websites rapidly and very competently, it is not what I do, nor is it a service I am ever likely to offer.

The best I can do is explain what I did and how it came about. So here goes …

In the past I used vastly expensive web designers …

In the past I believed that web design, to be any good, should be left in the hands of the professionals. When a valued client needed a new website a couple of years ago, I immediately suggested a web design company with an excellent reputation, who had developed and refined their own content management system over many years. I had known the owner of the company for nearly a decade, and also knew several of their satisfied clients. So I recommended that they do the design.

The company was briefed in October 2007. They came up with a proposal at the end of November. The proposal was finally approved and the company started work on a “functional specification.” This went backwards and forwards a few times until it was approved in February 2008. It took four months to get this far.

I commissioned a first class copywriter to come up with the copy, based on a 20-page master document we had already created. The copywriter turned the job around in a few days, and the copy was ready to go by the end of February. No problems there. He did an excellent job.

Based on a briefing from the graphic designer who had designed my client’s visual branding, the web designers came up with a mockup of the proposed home page early in March. It went backwards and forwards numerous times before we were happy with it. In mid-May the design was finally approved. It had taken 7 months to reach this stage.

From there the web designers set about building the website. This involved building the main menu structure, which then couldn’t easily be changed, and a series of page templates based on the approved design. They also had to integrate a blog, the means to show random testimonials, random team profiles and a few other small refinements. This took another 6 weeks.

Finally, early in July 2008 we took delivery of the unpopulated website. It had taken 9 months to get this far.

We then added images and copy to all the pages, which took about a day. A few days were spent testing and tweaking the site, and getting the bugs worked out. The finished result was presented to the client and approved. And in mid July it went live.

But all was not well. Fifteen months and many £ thousands after starting the project, the blogs still didn’t work, the content management system was clunky with a dreadful user interface and turned out to be a real pain in the backside … and the client was not happy.

Then I discovered WordPress … and everything suddenly changed

While all this was going on, someone recommended that I look at WordPress. I had looked at it casually some 2-3 years earlier, but wasn’t overly impressed at the time. It was suggested that I should look at WordPress + Bluehost + Woo Themes.

I looked into all three, and was very impressed this time. Set up an account with Bluehost. It was hassle free and only took a few seconds. Transferred my domain across, again a painless process. Within a minute or two I had installed WordPress using tools provided in the Bluehost control panel, and was ready to go.

The back end of the WordPress Content Management System turned out to be VASTLY superior to that used in the very expensive website described above. Yet anyone can install WordPress, and it costs nothing.

I added some pages. It was both easy and intuitive. Arranged them in the order I wanted. Set up my preferences. Downloaded some useful plugins. Found some attractive design themes, many of them available free of charge. Uploaded the ones I liked to the site. Experimented with them. Settled on one I liked and started to build the site.

Even as a novice it took me less than a day in total, excluding ongoing tweaks to the copy. My only outlay was for a few stock images from iStockPhoto, but they weren’t expensive at about $3 apiece (now $5). Within a day I had an excellent website up and running using a very robust platform that was also used by millions of others. And it cost me next to nothing.

Over time I discovered other attractive themes and useful plug-ins that could add extra functionality to the site. I eventually decided to switch to a premium theme. But at $20 a year, it was hardly expensive … and if you’re reading this now at marketingwzdom.com, you’re viewing the final result right now.

I started my blog. Within its first month it ranked in the top 2% in the world. The site is professionally designed, looks good and gets frequent compliments. In its first 7 months it attracted some 150,000 visitors from 90 countries, and ranks within the top 5% of sites in the world. And that’s without even trying.

The WordPress content management system is also extremely robust. And intuitive. I couldn’t say either of those things about the so-called professionally designed website described earlier, even though the developer is considered to be one of the best out there. My WordPress installation made that system obsolete overnight.

Which brings me to the subject of my tweet …

Three new sites in just two days

Having seen how easy WordPress was to use, my partner was often frustrated by the complete ineptitude of some of the web designers she’d had to deal with on behalf of her clients. Trivial matters were often blown up into big issues, and simplest tasks were made to seem impossible to perform.

So when her sister needed a new website for her business, my partner offered to create one for her. As recently as a year ago she would never have dreamed that she would ever be able to put a website together, let alone a decent one. A client for whom she produces newsletters also needed a new website, so she offered to put that one together too.

She initially spent a few days putting the sites together using some free WordPress themes, and getting up to speed on WordPress in general. I felt they needed to look more professional and wasn’t keen on the typography, but found that it was’t too easy to customise them.

Around that time I heard about the Canvas theme from Woo Themes. I checked it out and was very impressed by its capabilities as described on their site http://www.woothemes.com/. I suggested to my partner that she should use the Canvas theme, which can easily be customised in dozens of ways.

A few days later we needed a new site to promote an upcoming joint venture with one of my clients. By now I knew exactly what was entailed in putting together a WordPress site, and knew what Canvas was designed to do. I knew I could get the unpopulated site up and running in a matter of hours using WordPress and Canvas.

I then discovered that Woo Themes offers something called the Woo Themes Playground, where you can set up a free account and experiment with any of their themes as if it were installed on your own site. I signed up and in an hour or two had pulled together a really nice customised site using Canvas. And yes it turned out to be every bit as good as claimed.

How I created 3 great websites in 2 days

Can you really create 3 websites in 2 days? Read on to discover how Robert Clay completed this task.

First website — Sunday

I bought the Canvas theme. It was $70. Within a few minutes my partner’s sister’s site had been switched to Canvas. I spent an hour or two setting up the navigation, pages, posts and styling for the theme, deciding which pages should have three columns; two columns or be full width. In Canvas this is a doddle to set up. It is also extremely easy to set up custom navigation. The theme is a joy to use.

Using Photoshop I came up with a nice full width header image. I’ve been using Photoshop since 1990, soon after it was originally launched, so it only took a few minutes to do this, even though I only use the program occasionally and am now somewhat rusty with it. Loaded the resulting image onto the site. It looked great. Tweaked the colour scheme so that it complimented the header image. Then arranged to meet my partner’s sister to get her feedback and tweak it while we met. That was two days ago.

She liked the design immediately. We spent a couple of hours tweaking it here and there over a coffee. She was delighted. Within hours we had accomplished a whole lot more than the professional web designers had achieved in 9 months, at a cost of £ many thousands. It’s now just a matter of adding the copy and images, which doesn’t take long, and the site will be ready to go live.

Second website — Monday

The following morning, i.e. yesterday, I had arranged to meet a colleague and my joint venture partner to decide what we needed to include on the joint venture website. I decided to create the site there and then in the meeting. This would have been inconceivable a couple of years ago.

We met at a hotel and used their Wifi to connect to the web. I set up a new account with Bluehost. Within a minute WordPress was installed and ready to go. Uploaded the Canvas theme, and we were in business. By now I knew my way around the theme’s customisation options, so it took no time to get up to speed on the finer details.

We decided on the fly which pages would be needed. We created them there and then. We also set up some special blog post categories to use within the navigation, and created several dummy blog posts for each of the special categories to check that the navigation worked as intended. It did. A few minutes later we had created the navigation menu structure using a combination of pages and categories — very easy to do with Canvas.

In fact I learned that Woo Themes’ custom navigation menu set up has impressed WordPress to such an extent that they have delayed the release of WordPress 3.0 to incorporate this functionality into the final release. I can confirm that it revolutionises the construction of navigation menus. You decide what pages or categories you want to use, then just drag and drop them into the sequence you want, edit display names as appropriate and click save. Job done.

We then tweaked the menu descriptions and words a few times. Within a few minutes we were all delighted with the result. Then it was a matter of finalising the look and feel of the site before we went our separate ways again.

I looked through various images I already owned to see if one could be repurposed as a full width header. Found one that was perfect. Cropped it to size. Uploaded it. It looked great. We decided to blend it with a cityscape image to communicate the right message at a glance.

Looked for a suitable cityscape image from a stock image library. Found the right one almost immediately. Bought it there and then. Fired up Photoshop. In a minute or two the two images were blended together (one of my colleagues said he’d had to pay £ thousands in the past to achieve a similar effect) and I added some text to the banner.

Uploaded the banner image to the site. It looked great. Tweaked the colour scheme on the site to complement the header image. Again it really only took a few minutes, and we had a result we were all delighted with.

I gave my colleagues access to the back-end content management system. One of them spent a couple of hours today copying and pasting the appropriate text. It took five minutes to link the site to a third party payment processor. The copy now just needs tweaking, refining and editing. And we need to select and add a few images to lift the pages before the site goes live.

Once again, we accomplished in well under half a day what the web designers took 9 months to deliver … and every part of what we created in that short time works exactly as it should, unlike the vastly expensive web site I described at the beginning of this piece.

Third site — Monday Evening

The third site? When I got back from yesterday’s meeting my partner asked me to help her with her second site. I started after dinner yesterday evening, and the job was completed before I had to go to bed. I spent an hour or two this morning working out how to incorporate an image slide show on the home page. Figured it out with a bit of delving. And hey presto the job was done. And she was delighted.

The end result? 3 great looking websites in less than 2 days. They still need to be populated with copy and images before going live. But that’s not a big job. The point is that using WordPress and Canvas we have accomplished three times as much in two days as the professional web designers managed to accomplish with just one site in 9 months, and at vast cost.

Can anyone create a decent site in half a day?

Can anyone turn out really decent sites this easily? Yes, but with a couple of caveats. Whether the end result looks professional enough to impress is down to your eye for design; flair for colour selection and ability to arrange the elements in a visually appealing manner. An attractive and intuitive user interface also makes or breaks the design for me. Not everyone has those skills and abilities, including plenty of professional web designers. And not everyone has the tools to hand that I had, like Photoshop and Easycrop, or the knowledge of how to use them to produce a particular result. And not everyone will start the task with the workable plan in their head, that I had, from the moment they start using the tools.

I should also point out that when I say “create a site” I’m referring to building a fully functional but unpopulated site. Copy and images would still have to be added. But this is no harder than using a word processor. And if the content has already been planned and written, it doesn’t entail much more than copying, pasting, and uploading the relevant images from your computer to the site. The most time-consuming task, in my experience, is finding the right images to use.

If you’re completely unfamiliar with WordPress, Photoshop and image libraries it might take you a week to achieve the result I was able to produce in half a day. But that’s still way better than the months, vast cost and endless frustration entailed in using some of the traditional web designers out there who still (unwittingly?) use obsolete methods to achieve inferior results at vastly inflated costs. And once the first site is up and running, it won’t take you long to set up a second one based on what you learn from the first one.

People who already know WordPress, Woo Themes’ Canvas, and many of the other good premium WordPress themes won’t be particularly surprised by any of this. But lots of other people will, I’m sure, be shaken to the core. Based on the responses to my tweet earlier, and the considerable interest it generated, this really does change everything!

If you’ve had experience with WordPress and can recommend certain themes or plugins, please share your experiences by leaving your comments below.

Update: Since this piece was written I have moved the Marketing Wizdom site across to Canvas as well.

By Robert Clay, Founder and President of Marketing Wizdom, Milton Keynes, U.K.

February 8th, 2011

How to Appeal to Changing Needs of Today’s Mainstream Green Consumers

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By Christopher Menone

Much of today’s green marketing is wasted because it fails to target the changing needs of today’s more mainstream consumers.  That’s a key message in Jacquie Ottman’s just released book, The New Rules of Green Marketing.

Since 1989, Jacquelyn Ottman, a green marketing pioneer, adviser to the Fortune 500 and acknowledged guru of all things green, has been tracking the transition of the green consumer from fringe to now mainstream.  In her new book, which is sure to become the go-to resource guide on the topic, Ottman reveals what it takes to succeed in this new green marketplace, providing insight into the specific needs of today’s mainstream consumers, and how companies large and small have responded with fresh green marketing strategies.

Green Marketers Need to Promote “Added Value”

As green products have begun to rival their “brown” counterparts in quality and ubiquity, savvy marketers have moved beyond targeting “deep green” consumers with a “save the planet” pitch. Instead, they appeal to today’s newly mainstream consumers by promoting the added value their products provide: better health, superior performance, good taste, cost-effectiveness—and even status.

But it’s not this easy. Along with the many opportunities associated with communicating these added values come many challenges. In The New Rules of Green Marketing, Ottman offers five strategies to overcome these challenges and take advantage of the myriad opportunities afforded by the now $290 billion green marketplace:

  1. Know your customer. There are many different kinds of environmental and social issues—water quality, hazardous waste, and pollution from cars and trucks top the list, but no consumer can be equally concerned about them all. So, in selecting the right consumer to target, keep in mind that consumers can be segmented demographically—but perhaps more importantly—psychographically, including by areas of personal interest: natural resource conservation, health, animals, and the outdoors, as depicted below and described in more depth in the book.
  2. Appeal to consumers’ self-interest. Although the environment is important to consumers, it will likely not be the primary motivation for today’s mainstream consumers to buy one brand over a competitor’s. In other words, as Ottman cautions, don’t be “green marketing myopic”!  Remember that consumers buy products to meet basic needs, not for altruistic reasons. When shopping they look to stretch their budgets and reduce risks.  They will, however, spring for the premium price when to preserve health —“save me” over the more conventional “save the planet” pitches that appealed to their “deep green” cousins.  That’s why AFM Safecoat Paint is quick to assure consumers it is “The only paint that is doctor recommended.”
  3. Educate and empower consumers with solutions. Consumers want to match up their shopping choices with their green values, and actively seek out information to make informed purchasing decision as well as to use and dispose of products and packages responsibly. Especially effective are emotion-laden messages that help consumers acquire a sense of control over their lives and their world.  Consider for example, Method’s empowering “People Against Dirty Campaign” featured on the methodhome.com website or their equally empowering “Say no to (laundry) jugs” campaign for their new 8x concentrated laundry liquid and waste-free squirt bottle.  As Ottman points out in the book,  “Advertisers that make the effort to teach, educational messages represent special opportunities to boost purchase intent, enhance imagery, and bolster credibility”.
  4. Reassure on performance. Consider the challenges green marketers face. Green technologies and materials are not only new to the consumer, they can look or perform very differently from the so-called “brown” goods they were designed to replace.  Not surprisingly given their history, greener products are still perceived by many consumers to not work as well, either.  Ottman advises to remove this potential barrier to purchase by addressing the issue head on. Just one example: ads for Seventh Generation dish liquid assert: “Because you don’t have to choose between safety and spotless dishes.”
  5. Engage the community. Today’s consumers are generally distrustful of advertising and they increasingly tend to trust the recommendations of friends and family even more than traditional forms of paid media—in fact as of 2009, 90% reported that they trust “recommendations from people I know” more than “ads on TV” (61%) (Source: Nielsen). Hence, the astronomical rise in importance of social media in the past few years.

Green consumers in particular are well educated, and actively use their own research—largely on the internet—to get the answers they seek. Whole Foods is one brand that makes it easy for consumers to share information about their brand with each other. They engage over 450,000 Facebook fans and nearly 2 million Twitter followers in lively conversation. To celebrate their one-millionth Twitter follower, they held a contest that asked followers to tweet their food philosophies in five words or less, rewarding the most creative with Whole Foods gift cards.

Christopher Menone is a NYC-based writer and educator specializing in environmental issues. He can be reached at this email: cmmenone@gmail.com

February 5th, 2011

Companies Leading the Way into Mobile

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In what will be an ongoing effort to educate our readers about mobile media, we started you off last week with some information on mobile media basics. The homework assignments (we assume) you completed were meant to give you a baseline knowledge of some of the capabilities of mobile media and get you thinking about how you might utilize this new technology for your business.  For those that missed our first mobile media post, you can find it here – http://tinyurl.com/4wd7g8x.

To further enhance your knowledge about mobile media, we want to present to you today some examples of companies across a variety industries who have already embraced mobile and are using it in interesting ways. We must give full disclosure that we do not have data on how these initiatives performed in terms of revenue generated, engagement levels or leads generated. Rather, this post is meant to show you just how powerful mobile can be and get you thinking about how to apply it to your business.

Use Your Phone To Buy Your Next Coffee

Starbucks recently launched a smartphone application  that allows you to pay for your next cup and croissant just by holding up your phone for the cashier to scan. Their mobile payment application available on the Blackberry and iPhone is built upon their previous mobile app, called Starbucks Card Mobile, that allowed Starbucks card holders to access their account balance, reload their cards via credit card payment and locate the nearest store location. Now, the application has been updated to include a payment feature that when selected, displays a bar code on the screen of your phone that the cashier can scan on their POS system. The app “talks” to their network and deducts the cost of your tab from your Starbucks card account. We’ve used this ourselves already and its cool factor is very high. Not to mention extremely convenient and way faster than paying with cash or a card. Now those unbearable three minutes you wait in line for your morning caffeine fix will be a bit shorter. Look for McDonald’s to start accepting mobile payments within the next year too.

Get a Roadside Assistance Without Knowing Where You Are

AAA continues to enhance their customer service value by adding some incredible features to the new release of their smartphone application for the Android. By using your phone’s built in GPS receiver, AAA customers can simply press a button on the application and have roadside assistance find you, even when you don’t know where you are. You can also input some basic information about your vehicle (make, model, year, mileage) into the application and find out how much it would cost to replace your car battery and select if you want AAA roadside assistance to bring you a new one. Another feature of the application allows you to search for the closest AAA approved repair shop and find a rental car should your own set of wheels become out of commission.

Compare Prices While You Compare Prices

Although this is somewhat “old” news when it comes to mobile technology and applications, we really like this one and want to make sure everyone knows about it. Amazon has great mobile applications for all smartphone platforms that lets you easily search the mobile version of their site (that is easy to use and loads quickly), make purchases and review their items “recommended for you”. They also have a fantastic application for the iPhone that lets you scan the bar code on that coffee maker you are thinking about buying or that new cookbook all your friends are talking about while you are in the store aisle and compare prices for it online and see who’s got the best price. And of course, the new Amazon app lets you purchase the item right then and there or save it to your wish list so you can complete the purchase later from home if you prefer. You can download the new application for free here – http://www.amazon.com/gp/feature.html?docId=aw_ppricecheck_iphone_mobile

Check-In To Donate To Charity

At the recent Winter X Games in Aspen, Colorado, Sports Authority conceived of a great way to generate donations for one of the charities that they and the X Games’ supports – Boarding for Breast Cancer. Attendees at this years X Games could check-in to the Sports Authority tent at the game via Foursquare, a location-based social media network. Every time someone checked-in to their tent via Foursquare, Sports Authority donated $1, up to $1,000 per day of the event, to support the charity’s fight against breast cancer. This was a great initiative, in our opinion, for two different reasons. Sports Authority and Foursquare were both able to build brand equity and goodwill for themselves by giving to charity in a way that made sense for those in attendance at the X-Games. The attendees who checked-in to generate the donations probably felt pretty good about what they were doing; they “gave” to charity, it didn’t cost them anything and all they had to do was do what they are used to doing — use their mobile.

Parting Thoughts

This week your “homework” assignment is to think. Think about why the companies mentioned above have captured the attention of the mobile media world. Think about what we can learn from their examples. These companies have followed, what we believe, are the three fundamental rules to running a successful mobile initiative. They have:

  • Made It Simple – In all four examples,  the functionality of each application is focused on only executing a handful of tasks. Users must not be overwhelmed with an instrument panel that resembles the cockpit of a jumbo jet. If you can’t look at the home screen of an app and immediately know what it does, that’s probably a bad sign.
  • Made It Relevant – Mobile initiatives, whether run via an application, mobile search, SMS, etc, must not ask your audience to do something they are not used to or uncomfortable doing. Starbucks knows they have a loyal following of card users who want to grab their coffee in as little time as possible, their app cuts that time down even further. The AAA application helps to lower the stress level associated with needing roadside assistance by knowing exactly where you are, even when you don’t. Amazon has made a living (or killing, depending on who you ask) by finding their customers the best prices on anything, and now you can do it anywhere. Finally, Sports Authority realized that the Winter X-Games crowd are early adopters of all things tech related and thrive on instant gratification. What better way to spread good karma than with a simple click of a smartphone?
  • Made It Magnetic – If you can successfully follow rules one and two, this third one should more or less be a byproduct of the two. There is an actual and/or perceived benefit to the users of these mobile applications.  By providing a clear benefit to the user, they will keep coming back for more; they’re going to buy more, come into your store more, use your service more and sing your praises to their friends.  And we all know how powerful word of mouth advertising is…

Until next time, may your track balls scroll true, your touch screens remain clear and your auto-corrected texts not be embarrassing.

February 5th, 2011

Top 5 Mobile Marketing Myths

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On the first Thursday of every month, we conduct an online training seminar called the Social Mobile Roundtable.

In this Thursday’s Social Mobile Roundtable, Nicole Hall with Mobilize Worldwide did a terrific job of  outlining the Top 5 Mobile Marketing Myths.

Her research came from sources as wide-ranging as Forrester, Nielsen and InsightExpress. Here’s what she covered:

Myth #1: Everyone Has An iPhone

  • Only about 25% of the population owns any kind of smart phone
  • Blackberry, Android and iPHone are in a dead heat for market share
  • Android has grabbed 41% share of smartphone users who have purchased a phone in the past 6 months, compared with 27% for Apple and 19% for Blackberry

Myth #2: You Need an App for That …

  • With the rise of HTML5, the functionality and feel of mobile websites is nearing that of Apps
  • You will need an App is you want to take advantage of GPS, augmented reality and other features
  • But if you just want to provide consumers with a way to connect with you via mobile, a mobile website is fine for that. (Did we mention that Mobilize Worldwide builds mobile sites?)

Myth #3: Mobile is the Internet, Just Smaller

  • People use mobile differently from how they use the internet
  • They use mobile to find information quickly, compare prices and make decisions
  • People on PCs are more likely to surf social networking sites and play games
  • Search is twice as prevalent on mobile web than on a PC
  • 1/3 of all searches on mobile are local and 70% of searches lead to action within one month

Myth #4: Mobile is Only for Big Companies

  • 75% of all marketers are planning to add mobile to their marketing mix this year
  • 3 simple ways to get into mobile:
    • Get involved with location based services such as Foursquare, Gowalla and Facebook Places
    • Optimize your website for mobile
    • Make sure your company contact information is up-to-date and claim your business listing on Google

Myth #5: Mobile is Just for Teenagers

  • The average age of a person who sends text messages is 35
  • The number of baby boomers texting and shopping using their mobile phone to shop nearly doubled between 2007 and 2009
  • 35- to 44-year-olds are the most likely to have downloaded an App in the last 30 days

If you’re interested in staying up-to-date on the latest tools, tips and techniques in the world of social media and mobile media, then you won’t want to miss next month’s Social Mobile Roundtable. You can register by clicking, “Yes, I want to attend next month’s Roundtable!”

Posted by Jamie Turner, Chief Content Officer of the 60 Second Marketer, the online magazine of BKV Digital and Direct Response. Jamie is also the co-author of How to Make Money with Social Media.

February 3rd, 2011

February Social Mobile Roundtable Now Available

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If you couldn’t make the Social Mobile Roundtable this week, no worries. We’ve included the entire 60-minute online training seminar on the 60 Second Marketer YouTube channel. (Or, you can watch it by clicking the screen below.)

You can also download a copy of the slides we used in the Roundtable by clicking Social Mobile Roundtable Slides.

Topics from this week’s Roundtable include the following:

  1. How Starbucks Uses Mobile QR Codes to Facilitate Payment
  2. The Top 5 Mobile Marketing Myths
  3. Social Media ROI: Landing Page Development
  4. The Convergence of Social and Mobile: Tools and Techniques You Should Know

Interested in signing up for our next Social Mobile Roundtable on Thursday, March 3rd? You can register by clicking, “Hell, yes, I want to sign up for the next Roundtable.”

Okay, enough with all that. Click the video screen below and let’s get this ball on the road.

February 2nd, 2011

What is Effective Selling?

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By Robert Clay, Founder and President, Marketing Wizdom

People sometimes say “There’s a born salesman!” But I’ve never yet read or heard in the news of someone who gave birth to a sales person.

Nor have ever I heard of someone who gave birth to a lawyer, or a doctor, or for that matter a criminal. Birth is given to boys and girls; everything after that is down to choices that are made and skills that are learned. And sales skills are life skills.

Many people would never view themselves as a sales person. Yet any time you’re in a conversation in which you try to express an opinion or influence an event, you’re actually selling.

In reality everyone is constantly trying to sell an idea, a belief, a proposition, an opinion or a goal. We all use sales skills throughout the day, every day. You use it on your spouse or partner, your kids, your colleagues, your neighbors, your friends, your parents, people you meet, when you buy different products or services, or when you go out for a meal.

What is effective selling?

What is one of the common mistakes in selling? Read on to learn what to avoid when developing your selling skills.

There isn’t a single area of your life where you cannot benefit from sales skills. Teachers use sales skills every day. Preachers use sales skills. Police officers use sales skills. Mother Teresa used sales skills. And sales people use sales skills. Regardless of what you do, sales skills will increase your probability of success and your ability to motivate, instruct, encourage, coach, communicate and reach people.

Increasing your skill and awareness, and doing the same for everyone in your team can therefore boost your business to new heights of success. It is relatively easy to do this and it can produce an instantaneous improvement.

The amazing thing is that hardly anyone in business has ever had formal training in selling technique or strategy. Most people don’t understand the psychology of how people make decisions. Nor do they understand the dynamics of persuasion and influence. Yet they’re invariably in a business where persuasion, influence and selling are critical factors for the success of that business.

It’s as if they think that by divine guidance everything will be OK for them, and they’ll suddenly wake up one morning with these supremely competent selling skills. Of course, it doesn’t happen that way, does it?

Don’t blindly do what’s always been done. It starts with sales training. But that’s where things often start to go wrong. Most businesses are guilty of using a “tribal” method of training, i.e. passing information from person to person in the company, which leaves you at the mercy of knowledge and expertise that becomes weaker, more watered down and less relevant each time one person passes it to another.

Granted, experience can be an excellent teacher. But doing what has always been done is often not the answer, especially in today’s fast-changing world.

To make the point, I love a story related by Chet Holmes about a woman whose husband was watching her prepare a roast. At one point, she took a large knife and sliced off the two ends of the cut of meat. He asked her, “Why do you cut the ends off the roast?” She replied, “My mother always did it this way.”

But the question stuck in his mind. He really couldn’t see any reason why cutting off the ends would make a better-tasting roast, and it certainly wasted plenty of perfectly good meat.

That night it so happened that his wife’s mother was joining the couple for dinner. As they sat down and his wife brought out the roast, the husband asked, “Why did you teach your daughter to slice both ends off of the roast?” The mother, a lovely lady over 90 years old, replied, “Well, when we were young we could only afford a tiny little apartment and a tiny little oven. We could never fit the whole roast in that tiny oven, so we just lopped off the ends.”

By learning how to sell from your predecessor you may be just blindly doing what’s always been done and throwing out a large percentage of your prospects or business.

Yet developing your selling skills and those of everyone in your team can be one of the easiest, most powerful and most significant instant transformations your business will ever embark on. It all starts with an understanding of what constitutes effective selling.

What is effective selling? Effective selling is NOT just a matter of learning a sales spiel, having the gift of the gab or using clichéd or manipulative techniques.

Instead it is the process of leading, guiding, educating and directing your buyers more than anyone else might do to help them solve a problem or achieve a desired outcome.

The finest sales people in the world are helpful, not pushy. Some of the highest performing sales people are introverts, not the stereotypical extroverts. The most important attribute of any sales person is their attitude. The best sales people believe in the value of what they do and in their product or service … and their most important skill is to ask the right questions and listen to their buyer’s responses.

The right questions will vary depending on the product or service, but in general terms they will work with their buyers, nurturing and learning about them to identify exactly what those buyers are looking for, what problems or concerns they want to solve and what outcomes they’re seeking.

Then, and only then, a good salesperson will provide meaningful recommendations, suggestions, counsel, direction and advice on the buyer’s buying decisions and the products and services they should choose and the strategies they should use based on their personal experience of what actually works.

This allows their buyers to make an informed decision based on what is in their best interest. And of course a good salesperson also needs to know how and when to ask for the order!

None of this is particularly mysterious or difficult … and anyone can be trained to sell effectively in this manner.

Learning to sell this way is probably the easiest, most powerful and most significant instant transformation your business will ever embark on because the moment your staff are better trained in selling principles, methods and understandings, they’ll handle every prospect, lead or inquiry they ever deal with more effectively.

By Robert Clay, Founder and President of Marketing Wizdom, Milton Keynes, U.K.


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