Archive for March, 2011

March 2nd, 2011

Mastering the Media: How to Make the Most of Your Media Exposure Opportunities

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As a former TV news reporter/producer and a current PR professional, I have been on both sides of the media interview game. I like to think I have a good eye for what makes a good interview source, how to conduct an interesting interview, and how to give a compelling interview.

There are a few tricks of the trade that can make you come off like a pro — which will make the reporter’s job easier and most likely translate into a better PR placement for you.

Here are a few basic tips to follow:

When a publicity campaign generates a media response, respond as promptly as possible. The media is on constant deadline. If they don’t get what they want from you quickly — they WON’T wait — they WILL move on to another source.

State facts, not fireworks, keeping superlatives to a minimum. Proving your product is indeed the “BEST” is impossible. So don’t. Simply state the specific benefits of your product matter of factly. As long as you have a quality product, something that should be evident by the time you implement a publicity campaign, your product won’t need “BEST EVER” or “NUMBER 1” claims to come out in a positive light.

Follow these tips for successful interviews with print, broadcast or new media journalists.

Speak in sentences, not phrases. Articulate your answers in the following manner: Subject — Verb — Object — Reason. For example, “We (subject) are launching (verb) our new product (object) to give consumers a healthy new option in beverages (reason).”

This will help you give answers that are straightforward and easily understood. Beginning sentences with phrases, tends to make your answers seem drawn out, disjointed and most times unresponsive. This is not to say you should never begin a sentence with a phrase. Granted, some media savvy interviewees can pull it off with articulation. But until you get to that level — stick to the fundamentals.

“Echo-answer” the main questions. If a reporter asks: “What’s so great about your new product?” — try to paraphrase and answer: “The great thing about our product is…” That quote/soundbite is much more likely to be used because that answer can stand on its own without needing a “set-up” sentence in the article/story. A reporter can throw that quote in anywhere and it is a logical, understandable statement about the product.

Keep quotes and sound bites concise and articulate. If you must have a “canned response” to a question speak conversationally, not like a robot. A good rule of thumb for answer lengths: Effective TV/radio news broadcast soundbites should be around 4-10 seconds — something you can speak comfortably in about 3 or 4 normal breaths. Anything longer and it may seem to drone on. That’s why they are called sound bites. Regardless, stick to the S-V-O formula and there’s no real way you can get off track and therefore open you up to awkward follow-up questions.

Be a well, not a fountain. By that I mean allow the interviewer to dip in and draw out your responses instead of spewing forth a tirade of unsolicited information. (Don’t worry – most interviewers will “lead” you into discussing the most relevant aspects of your product) You will seem more genuine and less self-serving if you answer the interviewer’s questions succinctly and professionally. This is especially true in “firefighting” publicity — when your
product/business/company is being interviewed in the wake of a problem.

Speak to the interviewer, not the medium. Don’t get blinded by the “stage lights”. Whether you are speaking to the editor of a small town weekly newspaper or Oprah, consider the reporter just a single person in your extensive targeted audience. Treat the interview as a one on one conversation with the reporter. That will make you more at ease, allow you to think more clearly and let you be more genuine in your responses.

The bottom line: If you follow the tips and techniques outlined above, you’ll be able to have a win/win engagement with just about any journalist you’re speaking with. And win/win is what it’s all about, right?
By Todd Brabender, President of Spread The News Public Relations, Inc. His business specializes in generating publicity & media exposure for innovative products, services & experts. He can be reached at todd@spreadthenewspr.com

March 1st, 2011

A New Spin on Managed Blogging for Busy Businesspeople

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Even after more than a decade, blogging — among the “grandfathers” of the social media platforms — remains one of the best ways that businesses can engage with their customers and prospects online. But for all its strengths, blogging has an Achilles heel: without frequent updates, that is at least every week, blogging falls flat as a marketing tool.

Interested in having a social media presence, but don't have the time to write a regularly-updated blog? Managed blogging may be a solution for you.

It’s not uncommon for big brands to employ an individual or a small team who works full-time on managing blogging and other social media. Small enterprises are at a disadvantage since they tend to be extremely limited in both time and internal resources. Blogging and other social media initiatives are thrown to the intern or collapse altogether.

Enter Bloggernaut, a new service from Atlanta’s Zero-G Creative, which helps small businesses maintain authentic blogs for their firms without a heavy time investment.  In offering service plans that enable blogging up to three times per week, Bloggernaut promises to take no more than an hour of your time every month. (Side note: Erik Wolfe, who runs Zero-G Creative, is a friend of mine, but as of this writing, I have no commercial affiliation with Zero-G Creative.)

The idea of a managed blogging or social media service is not new; this space has been occupied by agencies, consultants and ghostwriters for several years now. At their best, these services offer a viable alternative to having an in-house subject matter expert writing their own blog. A good ghostwriter spends hours with their client, soaking up as much knowledge as they can.

There is a common pitfall in managed blogging, however. As a client’s comfort level with their writing resource increases, there is a natural tendency for the client to step back and disengage from the blogging activity. Over time, the blog belongs less to the client and more to the ghostwriter or agency and the blog’s performance suffers. Authenticity is a primary ingredient for success in any social medium.

What I like about Bloggernaut, and what the service aims to achieve, is that the client’s voice is always present; every blog post is framed by regular phone interviews with the client, and the client’s own words are used throughout.

Bloggernaut offers businesses the convenience of a traditional ghostwriting service but without the fear of compromising authenticity which is a unique — and potentially powerful combination.

If you are considering hiring a third party firm to manage your blog or social media outreach, I would recommend that you explore your options fully before making a decision. You might want to evaluate a few different “flavors” of managed offerings before deciding what fits your business best. Now, you can include Bloggernaut in the mix; they’ve got a unique spin on a business that hasn’t changed much in the last few years.


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