Posts tagged ‘Branding’

May 1st, 2012

10 Questions to Ask In Order to Make Your Brand Even Better

One of the most important assets you can develop for your business is a powerful brand. Brands are more than just cool logos or catchy slogans. They are the culmination of who you are, how you’re different from your competition, and why a buyer should do business with you.

Here are 10 questions to ask in order to make your brand even better:

  1. How focused are you? A strong brand should position you or your corporation as a specialist. The Home Depot doesn’t do tax returns. And Chili’s doesn’t offer vitamins. Specialization is what will set you apart from the competition.
  2. Are you tracking what people are saying about you? It is important to monitor the online conversation about your brand. What shows up online can impact your reputation. (For a free e-book that includes a list of more than a dozen social media monitoring tools, click here.)
  3. Is your business attracting your ideal client through the brand’s message?If the answer is no, you should rethink your branding strategy or your target market.

    Your brand is a reflection of your employees, your ethics, your area of specialty and many other important attributes.

  4. Can you state your brand’s value and benefits in less than 30 seconds or in 140 characters? If you can’t, your current brand message might be too complicated.
  5. Does your brand appear authentic? Your brand image should reflect the core values of your company and its products. Consumers can tell if you are trying to pose as something you’re not.
  6. Are you maintaining your brand’s voice in everything you do? A memorable brand always sends a consistent message. Make sure you stay constant throughout all of your platforms.
  7. Does your brand reflect the best qualities of the company? Every company has its strong points. Make sure these are incorporated in the brand image.
  8. Are you keeping up with the competition? It is important to monitor your competition in order to properly form your own brand strategy in opposition.
  9. Can consumers trust your brand? People do business with brands they know, like and trust. Make sure your brand is measuring up.
  10.  Are you speaking clearly to your niche? A strong personal brand clearly communicates value to its target market. Make sure your online and offline communications are clear.

The Take Away: A strong brand is invaluable in the ad-cluttered world we live in. It’s important to spend time researching, defining, and building your brand. After all, your brand is what resides within the hearts and minds of customers, clients, and prospects. It’s a foundational piece in your marketing communication, and one you do not want to be without.

Brittney Leigh Smith is a marketing analyst for the 60 Second Marketer.

June 1st, 2011

Is Branding Dead?

Is branding dead?

That’s a question I asked not long ago and arrived at a pretty interesting point-of-view.

The bottom line is that branding may not be dead, but it is evolving into something new — and better.

During the 20th century, a brand was considered the position a product or service held in your mind. In other words, it was a static concept with very little flexibility.

But today, a brand is something else entirely. Instead of a brand being a single message or position, it’s actually what people do with your product or service. In other words, a brand is how people engage, interact and use your product or service.

I did a video about this on the 60 Second Marketer YouTube channel not long ago. It’s a short, 60-second piece that outlines this concept in greater detail.

Take a look at the video. Then let me know if you think I captured what a brand is in the comments section below.

If you like what you read today, you can have these blog posts delivered to your in box each morning by clicking here. Or, you can sign up for our free weekly e-newsletter by clicking here.

Posted by Jamie Turner, Chief Content Officer of the 60 Second Marketer, the online magazine of BKV Digital and Direct Response. Jamie is also the co-author of How to Make Money with Social Media.

April 28th, 2011

Has Donald Trump Tarnished the Trump Brand Name?

Is Donald Trump a super-successful businessman who has created a powerful brand around his name? Or is he an egomaniacal boor who has permanently damaged a brand that took decades to create?

Or both?

No matter what your take on Donald Trump, one thing is for sure — his recent antics have done little to help the Trump brand. You could argue that any press is good press, but when journalists are calling Trump a blowhard and a phony, it’s hard to say that that’s a positive spin on a valuable brand name.

Have Donald Trump's recent antics helped or hurt his brand? Let us know what you think in the poll below.

There’s a certain percentage of Americans who will love Donald Trump no matter what. For those people, the Trump brand is untarnished.

There’s another group who see him as an obnoxious boor with a fragile ego. We can assume those people will never be won over by the Trump brand.

But then there’s a third group in the middle. These are the people who can, with the right efforts, be swayed into buying something with the Trump brand name on it.

But if the Trump brand is associated with political sideshows, then who is going to buy into anything with the Trump name on it?

You may be thinking that there’s nothing to be learned from the Trump experience except, perhaps, to stay away from hairspray. But actually, all brands can learn something from his recent political missteps.

Whether you’re selling toothpaste, computers or glitzy hotel rooms, there are three categories of potential customers. Those who will never buy from you, those who will almost always buy from you and those who are on the fence.

Your primary branding efforts should be directed to the middle group — the people who are on the fence. Those are the people who are going to make or break your marketing efforts.

After all, you’re never going to win over the people who strongly dislike your brand. And you’ve already won over the people who strongly like your brand. So you need to focus on the middle third — the people on the fence who can be swayed by the proper PR, branding and marketing efforts.

All other things being equal, it’s safe to say that Trump’s middle third — those who have no opinion or who lean slightly one way or another about Trump — now have a less-than-flattering image of the Trump brand.

The bottom line: In my humble opinion — and I could be wrong about this — it took decades to create and promote the Trump brand, but in a few short weeks, The Trumpster himself has done more to set it back than any other person before him.

What’s your take on the Trump brand? Let us know in the poll below.


If you like what you read today, you can have these blog posts delivered to your in box each morning by clicking here. Or, you can sign up for our free weekly e-newsletter by clicking here.

Posted by Jamie Turner, Chief Content Officer of the 60 Second Marketer, the online magazine of BKV Digital and Direct Response. Jamie is also the co-author of How to Make Money with Social Media.

July 12th, 2010

How to Use the Magazine Rack Test to Get a Psychographic Profile of Your Customer

The other day, I was standing at a magazine rack when I figured out a neat little trick you can do to gain insights into your target market.

As you know, most marketers use demographic data to define their target market. So, for example, they’ll break target market information down into categories like age, sex, income, education and geographic location.

Sometimes, companies will define a primary target market and a secondary target market. If you were selling a VW Bug, for example, your primary target market might look like this:

  • Sex: Female
  • Age: Between 25 and 34
  • Household Income: $50K to $125K annually
  • Education: College graduate
  • Geographic location: Metropolitan areas

Your secondary target market might look like this:

  • Sex: Male
  • Age: Between 18 and 34
  • Household Income: $35K to $125K annually
  • Education: College graduate
  • Geographic location: Metropolitan areas

But as you dive deeper into your target market, you’ll want to start using psychographic data. Psychographic data includes information on personality, values, attitudes, interests or lifestyles.

As you can see, demographic data doesn’t provide insights into the emotional being who is buying your product. The problem is that in order to take a deep dive into the psychographic information, you’ll often (but not always) have to hire a research firm to get inside the mind of your prospect.

But the other day, I came up with an inexpensive way to get inside the mind of your prospective customer. I call it the Magazine Rack Test and, while there’s no science around it, it can provide a fun, easy way to gain insights into the psychographics of your prospects and/or customers.

What’s the magazine rack test?

I was standing in an AMTRAK train station and noticed that the magazine rack was set up to appeal to certain interests going from left to right. So, for example, Modern Bride was on the far left. Moving to the right, I found things like Cosmopolitan and Allure, both targeting young, sophisticated women. Then I found magazines like Women’s Health and Shape, again targeting women. Those were followed by Yoga, Fitness and Natural Health, targeting both men and women interested in working on their inner and outer being.

The 60 Second Magazine Rack Test

By using the 60 Second Marketer Magazine Rack Test, you can gain insights into the psychographics of your prospects and customers.

As I moved to the right, other publications focused on things like healthy cooking, outdoor living and home decorating. Then I found magazines that focused on science, business, travel and music. The further to the right I went, the more I found things like sports magazines, computer magazines and stereo buying guides.

On the far right, I found magazines like Wrestling Today and Paintball Weekly which I’m pretty sure are read only by cavemen. (No offense to any of the cavemen reading this blog post.)

Before you assume that all men would be on the right side of the magazine rack and all women would be on the left side of the magazine rack, let me confess and say that I found myself standing in front of the magazines that were left of center – smack dab in front of the Yoga, Natural Health and Whole Living.

Which brings me to a key point – just because your primary target market is female or male doesn’t mean you can assume they fall into stereotypical categories from a psychographic point-of-view. I’m sure there are plenty of women who love sports magazines, computer magazines and stereo buying guides. In fact, there may even be a woman or two who reads Wrestling Today, which will please the cavemen to no end.

Putting the Mazaine Rack Test to Use

So, what does all this mean? And how can you use it for your benefit? The next time you’re trying to gain insights into your target market, imagine where they’d be standing in front of a magazine rack.

Is your primary target market 35- to 44-year old women who spend more time in front of Fortune and Business Week than they do in front of Women’s Health or O Magazine? If so, that gives you insight into who they are from a psychographic point-of-view.

Or, is your primary target market 45- to 54-year old men who spend more time in front of Yoga, Natural Health or Whole Living magazine? That will tell you something about their psychographic information, too.

What’s more, you can imagine that your target market might spend some time moving around a little bit, gaining insight into the complexity of the human psyche. Or, depending on a person’s mood, might spend read Martha Stewart Living on one day and Wrestling Today (God forbid) on another.

In our early example for the VW Bug, you can see how the Magazine Rack Test might help VW understand their customer’s mindset. Most of the women who buy VW Bugs would be in front of a certain set of magazines. And most of the men who buy VW Bugs would be in front of Wrestling Today.

(I’m kidding when I say that the men who buy VW Bugs would read Wresting Today. If you fell for that, then you’ve missed my point completely. But if you think men who buy VW Bugs might spend some time in front of Traditional Home, Health and Fitness and Bon Appetite, you’re getting the picture.)

The Bottom Line:

  1. Your prospects and customers are complex, multi-faceted, emotional beings.
  2. Not everyone can afford expensive psychographic research into their prospects and customers
  3. For those of us with limited budgets, there’s the 60 Second Marketer Magazine Rack Test, which can help you gain insights into the psychographics of your target market.

Posted by Jamie Turner, Chief Content Officer of the 60 Second Marketer. Jamie, who is a male, confesses that he spends more time in front of Martha Stewart Living than he does in front of Wresting Today.

July 7th, 2010

What’s the Value of a Brand? Your CFO, CEO and CMO Need a Consistent Metric.

By James R. Gregory, Founder and CEO, CoreBrand

Many departments within a corporation will argue the need for accountability in marketing, but none steps forward to take ownership of how to account for brand equity.

Theoretically, the CEO is responsible for the value of the corporate brand. Unfortunately, it is a rare CEO who understands how brand equity value is created. CEOs would love to see their company prosper but few understand how to take command or utilize the tools available to make it so.

Is it time to arrive at a consisent formula to calculate the value of a brand? Yes, according to James Gregory, CEO of CoreBrand.

The CFO properly challenges the high costs of marketing today because there is no standard for accounting for the profitable return on investment for brand building activities. In the world of the CFO, marketing is ONLY seen as an expense without any direct connection to ROI. Thus,  creating a self-fulfilling prophecy.

CMOs would be wise to step forward to take command of brand marketing accountability. Many would argue that they have done so, but attempts to date to create a unified set of standards have been anemic. Most attempts to build accountable ROI bridges to the CFO or CEO have been misunderstood or at the least unrequited.

Procurement officers, whose mandate is to dissect every transaction and shave off another percentage point from the already impossibly tight margins of advertising agencies and marketing communications firms, are reluctant to open their view of the total value of a transaction to include the impact of growth (or potential loss) of brand value. To acknowledge that brand building is a two-way street that creates or destroys value with every communication would open an entirely new avenue for evaluating the performance of vendors.

Investor relations, which could help the CEO add billions in market capitalization, is usually focused only on the next earnings release. While they have the attention of the CEO, it is rare to find an IR professional who is willing to suggest that the corporate brand might need tweaking or that corporate clarity is a bit soft. Shouldn’t this department have its finger on the pulse of the corporate brand?

And, why aren’t advertising agencies and public relations firms demanding accountability? They have the most to gain by understanding consistent accountability measures for valuing product and corporate branding. Yet, the agency industry is too frail due to decades-long cost  containment pressures or too afraid of the results to demand accountability.  So, most seem happy just to survive another year.

Most unfortunately, the accounting profession has ignored the undeniable growth of brand value. GAAP standards don’t account for the value of brands until a company is bought or sold, which doesn’t accurately reflect the changing value of the living brand. Brand value fluctuates daily based on the decisions and communications of management and the impact on key constituencies. It can be easily identified, readily measured and valued on an ongoing basis in comparison to its industry or specific competitors. Accountants should embrace this process and shareholders should demand to better understand and to see brand equity reported on financial accounting statements.

Only one association has come forth ready to take on the issue of marketing accountability. The Association of National Advertisers, under the leadership of Bob Liodice, has been pursuing the concept of generally accepted brand valuation principles. The ANA represents the largest advertisers so it is logical and commendable that such an organization lead the discussion.

A group of academics and practitioners have also been in hot pursuit of brand accountability standards. It is aptly called the Marketing Accountability Standards Board, under the leadership of Meg Blair.

I believe the creation of consistent and reliable standards formarketing measurement is the single most important business issue of this decade. If you agree with me that marketing stands to gain tremendously by connecting the brand to accounting standards then you should join with the ANA and MASB and add your voice to the discussion.

James Gregory is the Founder and CEO of CoreBrand. He can be contacted at jgregory@corebrand.com.


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