Posts tagged ‘Social Media Tips’

February 4th, 2009

How to Use Twitter for Your Business

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Here’s the challenge — you’re a business with a Twitter account and you’re trying to figure out how to use Twitter to promote your business.

The problem is, some people who follow you on Twitter won’t take well to the idea that your company is using Twitter to push sales of your product. Some people think it’s contrary to the idea of the internet. Other people believe that it’s okay to use Twitter to drive business, but that you have to do it carefully.

Dell Computer has done a great job using Twitter to drive sales. The word on the street is that they generated an incremental $1 million in revenue last year by promoting special offers via Twitter.

But not everybody has the resources that Dell has to launch a robust Twitter program (remember, doing what Dell did requires more than just doing Tweets — it requires inventory management, marketing, IT development and other things to make it work.)

But if you’re a small- to medium-sized business, you can still make it work. A great example of this is to do what WineGlobe does. Instead of pushing out Tweets that exclusively promote sales of their product, they do Tweets that help create a community around their culture (Wine) and their brand (WineGlobe).

Interested in learning where the word “toast” comes from? Find the answer by clicking through on one of their Tweets. True or False: Red wine gets its color from the red grapes used to make it. You can find the answer to that question via their Twitter account, too.

If you’re interested in using Twitter for business, you should take a look at how the folks at the 60 Second Marketer break down the different types of Twitterers:

  1. The Self-Promoter: This is the business, typically a one-person consultant, who exclusively promotes their own eBooks, webinars, services or products. Don’t be this guy.
  2. The Newbie: This is someone who really doesn’t get the idea of Twitter. They Tweet about the weather, their dog, their girlfriend and their mood. Don’t be this guy, either.
  3. The Retailer: This is a company, like Dell, who uses certain Twitter accounts to promote discounts on their products or services. It’s okay to be this guy if you don’t mind having short-term followers who will jump ship once they’ve bought your product.
  4. The Community Builder: This is who you want to be. Offer news, tips, insights and information via Twitter. Occasionally send out information on your own products and services that would be helpful to your followers. Most of all, create a conversation that builds on itself and helps you differentiate yourself from your competition.

Twitter is still in its youth and it’ll evolve a great deal over the next few years. But right now, if you’re thinking about how to use Twitter for business, use the Community Builder approach. That’s what WineGlobe has done and it’s what you should do, too.

P.S. If you aren’t already following us on Twitter, you can do so by clicking 60 Second Twitter.

January 26th, 2009

50 Steps to Establishing a Social Media Practice by Chris Brogan

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Chris Brogan is one of the best social media thinkers around today. His thoughts and insights about social media are required reading for marketers of all stripes.

One of his most popular blog postings was called “50 Steps to Establishing a Social Media Practice.” We’ve re-posted it here. If you’d like to read the original post, just click Social Media Tips.

“You’ve told the boss that you’re going to implement social media stuff for your organization, and in your mind, you’ve decided that means an account on Twitter and a blog. Maybe there’s a bit more to it than that. For instance, what are your goals? Are you there to show customers and prospective new customers that you care? Are you there to solve customer issues? Are you building awareness and attempting new forms of digital marketing? Knowing this up front makes a world of difference.

In the mean time, here are some things you might consider for when it comes time to implement. They range from ideas for starting out, things to augment your efforts with, writing ideas, next steps, and metrics. You’re welcome to share this with others. Please link back to [chrisbrogan.com] and especially this post if you use it.

50 Steps to Establishing a Consistent Social Media Practice

  1. If you’re blogging, make that a home base for all your other efforts.
  2. Re-read the “passports” section of this post and use it to think about your blog promotion efforts.
  3. Pick 3 social networks to join based on where your customers might be. 3 might sound like too few, but it probably will be too many.
  4. On those networks and on your “passport” accounts, make sure you link everything back to the blog.
  5. Get a second (maybe even a 3rd) person in the company to build accounts on these places. Nice to have backups, in case you get busy.
  6. Build an editorial calendar to think about your posting schedule and subject matter.
  7. Subscribe to 50 or more blogs in a similar space as yours, including competitors, and any industry blogs.
  8. On all your presence points, be human, and write a human-sounding profile. Use a human-seeming profile picture. (Did I mention “human?”)
  9. After you’ve written your first blog post, take some time to comment on some of those 50 blogs, but NOT about your first post.
  10. Set up a few searches as explained in this post.grocery store
  11. Make sure it’s easy for people to subscribe to your blog, via a reader and also via email. (Nearly 50% of my blog subscribers are receiving [chrisbrogan.com] in email).
  12. Run periodic checks of your blog/site using Website Grader to see if you’re technically sound and findable.
  13. Use tagging and other metadata to improve your blog’s search features. Most newer blog software has this built in. If not, look for plugins.
  14. For whatever reason, graphics in posts improve audience. Check out Flickr’s Creative Commons pool for how to use which kinds of graphics appropriately.
  15. Consider a nice clean theme for your blog’s design. There are many free themes for different blogs, and some inexpensive ones like Thesis that are worth every penny.
  16. Outside of your blog, be sure to update/refresh the information on your social networks every two or three weeks. USE the networks more often, but refresh your profiles and other info.
  17. Seek out opportunities to guest post on more popular blogs in your space. Don’t be spammy and over-link to your own site/posts. Add value.
  18. On social networks, look for ways to contribute, even when it’s not directly related to your company/product.
  19. Continue building relationships outside of having a specific need. Don’t ONLY try to build relationships with customers, for example.
  20. Remember that social networks are a great place to look for hiring prospects, competitors, etc.Gears
  21. To create consistent content, read daily, and not just for your industry. Skim, synthesize, and post.
  22. Use notepad files to jot post ideas down when you don’t have a moment to write. Return frequently.
  23. Riff off other blog posts you like, and add some value beyond linking back to those original posts (and always link back to those posts).
  24. Go to the grocery store news stand and find popular magazines. Convert their story titles to blog post titles for your field. (Hat tip Brian Clark, who taught me this).
  25. Skim news aggregator sites like Reddit or Digg (or what’s appropriate to your industry), and create posts from there.
  26. Ask your audience what they need, what they’re struggling with.
  27. Revisit a month of posts and see what you’ve covered the least.
  28. Think about things your customers/stakeholders/prospects might need and write about that, even if it’s a bit off-topic.
  29. Check your stats to see what people are searching for, and address it.
  30. Use these blog topics posts for inspiration. (Wow, I write on that a lot).Brains
  31. Look into creating additional materials like an ebook or online course from your best materials.
  32. Branch out your blogging into video and audio where appropriate.
  33. Look into building a community platform around your content platform.
  34. Invite your audience in to guest post where appropriate.
  35. Add social bookmarking plugins like Add This to your blog to improve distribution.
  36. Look for cross-promotional opportunities for like-minded blogs in your space.
  37. Consider starting groups on your social networks (such as a Facebook group) to further discuss the space you’re covering.
  38. Remember to comment on other people’s blogs frequently, and show your participation in the communities where you have presence.
  39. Occasionally produce PDF versions of your better posts and email them to customers and prospects to encourage growing your audience.
  40. Consider a conversion engine like a free offer to help sort prospects from fans and audience.
  41. Move towards measurements quickly, as these are often where companies decide their vote.
  42. Create a simple report on how you will report what you’re doing for upper management.
  43. Work out which numbers might matter. Comments received. Links in. Times bookmarked?
  44. Rank each blog post on effectiveness based on your own criteria. Review weekly and monthly.
  45. Figure out a “downstream” metric that drives real business value. Reduce costs to call center? Sales leads?
  46. Never count # of friends or # of followers as a valuable metric. It’s quality in that case.
  47. As soon as you can, find ways to tie your numbers to marketing and sales numbers where appropriate.
  48. Move to automate the numbers collection parts early. Keep the sentiment reporting parts human.
  49. Set 3 month goals to review progress with upper management. Determine if this is having any impact.
  50. Though these last 10 tips are about numbers, NEVER treat people like numbers in social media.

Your mileage may vary, and some of this advice ranges from dead simple to over-simplified. It will also require some customization, depending on your industry, goals, and interests. But consider it a starting point.

What else would you add?

November 6th, 2008

The 13 Top Social Media Tools, Tips and Techniques

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Recently, The 60 Second Marketer conducted a free webinar on Social Media. In the webinar, we discussed several of the new tools, tips and techniques people are using to help promote their products and/or services.

There are hundreds of different Social Media tools available, so it’s easy to get confused by all of them. One of the key concepts we discussed was how to categorize these tools so that they’re simpler and easier to use and understand.

There are three primary categories of Social Media — tools that help you network, tools that help you promote and tools that help you share content.

Here’s a quick rundown of what we consider to be the top 13 Social Media tools broken down by category:

Networking tools — These are tools that help you connect with customers and prospects:

• MySpace: Think of MySpace as a social media tool that’s a little like a music festival. There’s a lot of energy, a lot of passion and, unfortunately, a lot of noise. It’s great if you’re targeting the youth market.

• Twitter: Think of Twitter as a cocktail party. There are a lot of different conversations going on and you can move from one conversation to another conversation.

• Facebook: Facebook is like a pub. It’s a great place to meet people on a more casual basis and have relaxed, off-the-record conversations with the people you meet there.

• LinkedIn: Think of LinedIn as a trade show. It’s a little more professional than Facebook and you’ll want to meet and connect with people there in a more businesslike manner.

Promotion Tools — These are tools that help you promote content about your product or service:

• Flickr: A great place to upload photos of your most recent company parties, conventions or product launches. Not the most important tool in the world, but worth checking out.

• Podcasting: Don’t make the mistake of doing a podcast that just regurgitates your press releases. Make your podasts fun, interesting and relevant. Don’t waste your time if you’re just going to have the CEO ramble on about your latest new product launch.

• YouTube: What can we say about YouTube that you don’t already know?

• HowCast: Ahhhhh, here’s something that’s interesting. HowCast feeds “How To” videos to a growing community. Perfect if your product requires a video tutorial.

• TubeMogul: Do you have videos you want to share with the world? Then go to Tubemogul, where you can upload your video once and let them send it out to YouTube, MySpace, Vidder and a gazillion other video sharing services.

Sharing tools — These are tools that help you share content that would be helpful to your prospects or customers:

• Google: You already know about Google, but did you know about Google Alerts? Just plug in a keyword and Google will send you an email a day that lists when that keyword was discussed in a blog. Perfect if you’re interested in staying on-top of things. Also great if you’re a big brand and you want to respond to negative comments about your product or service.

• Blogs: We’re going to do an entire webinar on blogs and blogging in the coming weeks, but for now, remember this — don’t do one unless you can write something relevant at least 4 times a week.

• Article Marketer: Do you have articles that you’d like published around the web? Then check out Article Marketer. We haven’t officially used it, but at first glance, it looks like a very useful tool.

• Digg, Del.icio.us and other bookmarking tools: As you know, these tools allow you to tag articles and other content that you think might be useful for others. We’ve found that it’s best not to abuse these tools or to try to milk them. That’s just abusing the system.

Are there important tools that we’ve missed? Which tools do you use? Share your thoughts and comments on them with our readers!


The 60 Second Marketer is a free online magazine brought to you by BKV Interactive and Direct Response. We try to provide quick updates on the newest tools, tips and techniques in marketing. We also try to accomplish that with a dose of humor or levity. As it turns out, we're pretty good at providing tools, tips and techniques, but we're not actually all that funny. Which would explain why people don't call us "funny" as much as they call us "laughable." Bummer. Our offices, for those of you who are interested, are located in Atlanta (404-233-0332) and Kansas City (913-648-8333). We also have offices on Bora Bora, but they don't have the phones installed yet.

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