Posts tagged ‘marketing mistakes’

July 12th, 2010

Reader’s Digest, Blockbuster, T-Mobile and BP Among Brands That May Disappear in 2011

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A website called 24/7 Wall St. has created a list of brands that may disappear in 2011. It’s a well-written report and if you’d like to read the entire post, just click Brands That May Disappear in 2011.

For a 60-second synopsis of their report, read on:

Reader’s Digest was once the most widely read magazine in the world. According to the company, it still may be when its overseas editions are taken into account. Last August, the company took its U.S. operations into Chapter 11 to decrease debt. It would have been unthinkable just a few years ago that a magazine as old and famous as Reader’s Digest would be shuttered. However, Reader’s Digest as it is known in the U.S. will be gone.

Brands that may disappear in 2011

Blockbuster is one of many brands that are predicted to disappear in 2011, according to the website 24/7 Wall St.

Blockbuster was the national leader in the video rental business for nearly two decades. Now it is contemplating Chapter 11 to eliminate debt. The company lost $65 million last quarter. Its revenue continues to fall rapidly as firms such as Redbox and NetFlix (Nasdaq: NFLX – News) siphon off its revenue. Blockbuster may still be around as a company that has movie kiosks and a small mail and Internet-delivered content business. But its brick and-mortar business is dead.

Dollar Thrifty Automotive Group, the car rental company, is for sale. Hertz (NYSE: HTZ – News) is a potential buyer, as is Avis Budget (NYSE: CAR – News). Each of the larger car rental firms would use the Dollar Thrifty business to expand their market share. That does not mean that they would keep the brand. The current company is not much of a business. It made only $27 million last quarter on revenue of $348 million. It has more than $1.5 billion in “debt and other obligations.” The number of vehicles that Dollar Thrifty operates at any one time is only 95,000 compared to 420,000 for Hertz.

T-Mobile, the U.S. wireless provider, is owned by telecom giant Deutsche Telekom (DTEGY.PK – News). It is the No.4 cellular company in an American market that only supports two really successful firms — AT&T Wireless and Verizon Wireless. T-Mobile only had a profit of $306 million in 2009. That was down from $483 million in 2008.  As it now stands, T-Mobile has no future in the U.S. A merger with Sprint-Nextel has been mentioned several times. The combined company would have a customer base about the same size as AT&T or Verizon. And the transaction would probably make Deutsche Telekom a large owner of the combined operation. Another alternative would be a merger with Virgin Mobile. Maybe Deutsche Telekom will just change the firm’s name.

Moody’s Corp. may have the name with the largest negative brand equity in the U.S. Scandals about the company’s rating of mortgage-backed securities and allegations that the firm compromised it ratings process to get business have ruined the company’s image. Moody’s is more than 100 years old, but the reputation it built over those years is irretrievably lost. There is a chance Moody’s could be ruined by civil actions, four of which are pending, and by charges brought by the U.S. government. Overseas authorities may bring a number of actions against the company as well. Part of Moody’s operation may stay alive, but there is not much left to salvage in the brand.

BP: The case against the BP brand is not so much that the company will enter bankruptcy. It is that BP may end up breaking into pieces for its own sake. This may be to put the liabilities for the Deepwater Horizon spill into a company that also holds escrow capital to cover the huge costs of clean-up and suits. BP may also want to separate its successful refining operations from its exploration business, or recreate an American- based company similar to BP America, which existed for two decades. A restructuring of BP would also allow the firm to take a badly crippled brand and give the oil operation a new name — much as it did when it changed its name from British Petroleum. The second time may be the charm.

RadioShack is one of the oldest retailers in the U.S. It was founded in 1921 and in the early 1960s was purchased by Tandy Corp. The Tandy name was used for some of Radio Shack’s retail stores. RadioShack is currently a takeover target. There have been rumors that the company may be taken private via a leveraged buyout or purchased by Best Buy (NYSE: BBY – News), probably for its locations. Best Buy would certainly not keep the RadioShack brand because it is considered downscale and does not have the reputation for quality products and service that Best Buy enjoys. RadioShack has already begun to rebrand itself as “The Shack,” an indication that it knows the older brand is a burden.

Zale Corp. was founded in 1924 by the Zale brothers. It was one of the earliest retailers to offer the ability to buy items on credit. By 1980, Zale had revenue of over $1 billion. In 1992, Zale filed for bankruptcy and by the end of that decade, its revenue was $1.3 billion — about the same as it is today. In the last quarter, the retailer lost $12 million on revenue of $360 million. Zale is also in a very crowded market that includes retailers as large as Wal-Mart (NYSE: WMT – News). Golden Gate Capital recently put money into Zale to buy it time. New money may defer the point at which Zale goes under, but it won’t prevent it.

Merrill Lynch may have been acquired, but that will not keep it safe. In fact, quite the opposite is true. Banks and other large financial services firms have a habit of buying large retail brokerage houses and then changing their names. Shearson is gone. So is EF Hutton and Prudential. In most cases the parent company wants to put their own names on the door. That is very likely to happen to Merrill Lynch, which was at one point the largest full-service broker in the U.S. Merrill is now owned by Bank of America Corp. (NYSE: BAC – News), and the buyout spawned a number of scandals that kept Merrill’s name in the paper for weeks and did a great deal to harm its name with customers. Bank of America will follow a time honored tradition, and Merrill Lynch will become BofA Investment Management.

Kia Motors Corp. is one of the two car brands of Hyundai of South Korea. It has always been a marginal brand. Its stable mate, Hyundai USA, has a reputation for high quality cars like the Sonata and Genesis. Kia sells “low rent” cars and SUV nameplates like the Sorento and Rio. As GM and Ford (NYSE: F – News) have already discovered, it is expensive to maintain multiple brands and storied car names, including Pontiac, Saturn and Mercury, are disappearing. The parent company will take a page from several other global car companies and dump its weakest brand.

Posted by Jamie Turner, Chief Content Officer for the 60 Second Marketer, the online magazine of BKV Digital and Direct Response. Jamie’s book, How to Make Money with Social Media will be published by the Financial Times Press this fall.

February 12th, 2010

More Worst Marketing Mistakes of 2009

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This is a continuation of last week’s blog covering BNet’s top 77 Worst Business Blunders of the Year. We picked out the marketing blunders so you won’t repeat these mess-ups. After all, we expect we will NOT see you on next year’s list.

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Most 15-year-old boys and about 75 percent of Comic-Con attendees strongly disagree.

In May, the conglomerate founded by Richard Branson attempts to dispel rumors that it’s interested in purchasing the media empire founded by Hugh Hefner. Actual headline run on The Washington Post’s Web site: “Virgin Denies Interest in Playboy.”

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The $20 baggage fee? That was for taking your luggage. We didn’t say anything about delivering it unharmed…

While waiting for his United Airlines flight to take off, Canadian folksinger Dave Carroll looks out the window and sees baggage handlers hurling his band’s guitars like so much Samsonite. Sure enough, upon arrival he finds that a $3,500 instrument has been damaged. In July, after months of waiting for the airline to reimburse him, he decides to write a song called “United Breaks Guitars.” The airline squares up when the song reaches 1 million hits on YouTube.

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…or delivering it at all, for that matter.

In October, Carroll gives United Airlines another chance, flying the carrier en route to his appearance as a keynote speaker at a customer service conference. The airline loses his luggage for three days.

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The award for worst rebranding since New Coke goes to…

PepsiCo hires the Arnell Group to consult on a major overhaul of the company’s core beverage brands. In January, it unveils redesigned packaging for the Tropicana Pure Premium orange juice line, ditching its iconic straw-in-an-orange logo for a floating-juice look that many confuse with a generic store brand. Sales immediately fall by 19 percent and the company is inundated with irate letters, causing PepsiCo CEO Indra Nooyi to order a return to the old packaging.

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OK, now it all makes sense.

In February, the Arnell Group’s proposal to PepsiCo for a redesign of the Pepsi logo begins circulating online. Titled “Breathtaking,” the 27-page memo compares the new logo to the earth’s magnetic fields and the sun’s radiation and traces its geometrical lineage back to ancient Greek and Chinese forms, with further references to proportions in the Parthenon and Mona Lisa’s face. It implies that the new logo, with “brand identity Dimensionalized through Motion,” increases Pepsi’s “gravitational pull.” For an undisclosed sum believed to be in the seven figures, Pepsi receives a moderately tweaked logo and a massive amount of mockery, with BusinessWeek saying the memo reads “like the work of a college student majoring in art and the humanities.”

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There you have it. Marketing gone awry – great examples of what NOT to do. Don’t say we didn’t warn you.

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February 5th, 2010

Worst Marketing Mistakes of 2009

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In one of the most entertaining reads so far this year, BNet has published its top 77 Worst Business Blunders of the Year. Looking back over 2009, they picked out some doozies. I spent darned-near an hour, lost in capitalistic craziness. Here are some of our favorite marketing strategies gone awry. There are so many good ones, I’m having to publish some this week, and some next (so you’ll have something to look forward to).

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Don’t worry, it’ll be fine: Nobody listens to Oprah anyway.

KFC promotes its new Kentucky Grilled Chicken by having Oprah Winfrey tout a coupon for a free meal on her show. The promotion goes the way you’d expect anything mentioned on Oprah to go: Viewers run to their computers, download more than 10 million coupons, and head to KFC in droves. Mobbed stores run out of chicken and turn customers away empty-handed, leading Advertising Age to call the promotion “one of the all-time blunders” and company president Roger Eaton to post a mea culpa video on YouTube.

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Buy the bloody car, you git, or I’ll smash your sodding skull!

In September, Toyota and its ad agency, Saatchi & Saatchi, are sued for $10 million by a Los Angeles woman who says she was terrorized by a Web campaign for the Toyota Matrix. A video promoting the campaign features a group of “maniacs” and offers people the chance to “prank” a friend: “It’s easy. Tell us a little about them, then pick one of our maniacs to mess with their heads — through personalized texts, email, calls, video — for 5 straight days.” The woman, Amber Duick, says she received a series of e-mails from “Sebastian,” a British soccer hooligan on the run from police who planned to “hide out” at her house with his pit bull. Duick claims the “terror marketing campaign” left her “constantly in tears and shaking and sobbing in emotional distress,” unable to eat, work, or sleep.

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World peace. Cure for cancer. Left-handed underpants.

“Switching the opening from vertical to horizontal may sound like a small step, but it’s the major breakthrough that many have been waiting for.” — Rob Faucherand, spokesman for British department-store chain Debenhams, on the debut of a new line of tighty-whiteys designed to make life at the urinal easier for southpaws. Faucherand goes on to call the briefs “a vital step toward equality,” given that, heretofore, “left-handed men have to reach much further into their pants.”

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Just Do It?

Thanks to a late-night car wreck and subsequent revelations of marital infidelity, Tiger Woods brand manager Tiger Woods manages to irreparably tarnish the Tiger Woods brand. He is dropped as a pitchman by Accenture and AT&T, and a study by two economics professors at the University of California–Davis estimates that shareholders of companies that sponsor the golfer will lose as much as $12 billion as the result of his confessed “transgressions.”

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Well, hope you learned a thing or two. Come back next Friday for the scary continuation of what NOT to do in marketing.

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December 24th, 2009

NORAD’s Santa Tracker Was a Big Mistake

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Santa Using Social Media, Too

Here’s a marvelous story from CNN that reminds us of an important marketing concept:

If you’re going to have an error in your ad, make it a good one.

Here’s an excerpt from CNN online “Behind the scenes: NORAD’s Santa tracker” :

One morning that December, U.S. Air Force Col. Harry Shoup, the director of operations at CONAD, the Continental Air Defense Command–NORAD’s predecessor–got a phone call at his Colorado Springs, Colorado, office (see video below). This was no laughing matter. The call had come in on one of the top secret lines inside CONAD that only rang in the case of a crisis.

Grabbing the phone, Shoup must have expected the worst. Instead, a tiny voice asked, “Is this Santa Claus?”

“Dad’s pretty annoyed,” said Terri Van Keuren, Shoup’s daughter, recalling the legend of that day in 1955. “He barks into the phone,” demanding to know who’s calling.

“The little voice is now crying,” Van Keuren continued. “‘Is this one of Santa’s elves, then?’”

The Santa questions were only beginning. That day, the local newspaper had run a Sears Roebuck ad with a big picture of St. Nick and text that urged, “Hey, Kiddies! Call me direct…Call me on my private phone and I will talk to you personally any time day or night.”

But the phone number in the ad was off by a digit. Instead of connecting with Santa, callers were dialing in on the line that would ring if the Russians were attacking.

Technology is also playing an increasing role in how NORAD publicizes the program. Frankovis said that after taking over the project earlier this year when her predecessor retired, she decided to begin using a much wider collection of social and online media for promotion. As a result, the NORAD Santa tracker now has presences on Facebook, Twitter, Flickr, YouTube and TroopTube.

YouTube videos, information for Google Maps and Google Earth and, soon, a new service that will allow people to use their mobile phones to track Santa on Christmas Eve.

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Read the whole story at http://edition.cnn.com/2009/TECH/12/24/cnet.norad.santa.tracker/


The 60 Second Marketer is a free online magazine brought to you by BKV Interactive and Direct Response. We try to provide quick updates on the newest tools, tips and techniques in marketing. We also try to accomplish that with a dose of humor or levity. As it turns out, we're pretty good at providing tools, tips and techniques, but we're not actually all that funny. Which would explain why people don't call us "funny" as much as they call us "laughable." Bummer. Our offices, for those of you who are interested, are located in Atlanta (404-233-0332) and Kansas City (913-648-8333). We also have offices on Bora Bora, but they don't have the phones installed yet.

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