Posts tagged ‘Social Networking’

December 3rd, 2009

Top Search Terms Tell All: You’d Better Be Using Social Networking for Marketing

In case you are still skeptical whether social networking sites are really catching on or not, check out the top search terms from the month ending 11/28/09, provided by Experian Hitwise. Note that these are the top terms from All Categories, including the Shopping and Classified category during the holiday shopping rush during Thanksgiving week.  Seven of the top 10 are social networking sites. That’s amazing. Only two are classified ads sites, and one is a search engine. Craigslist, which ranked number 4 in the Overall Search Terms, was the top search in the Shopping and Classifieds category. This tells us social networking sites were searched more than retailers in the last month.

top search terms

top retail terms

What does it mean?

1. Social networking is hot: Even when shoppers in the US are going hog-wild looking for “Black Friday” shopping deals on the internet, social networking site searches still outranked searches for “black Friday,” “Amazon,” and the ubiquitous “Wal-Mart.”

2. Is there a place for your products on eBay? It would appear the internet savvy shopper is doing their business on-line with craigslist and eBay.

3. Your business better be using social networking: If you’re not on Facebook or MySpace, you might be missing opportunities to market.

It will be interesting to see how this season’s searches change by the end of December, especially in light of “Black Monday,” when American shoppers took to the internet following Thanksgiving week. We’ll keep you informed.

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Thanks to Experian Hitwise for permission to reprint their statistics.

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October 25th, 2009

Keeping Up With the Joneses: The Newest Social Networking Brainchild

By Melissa Levine, BKV  Digital and Direct Response

iPhoneIt’s now not just mom and dad who want to check in and know your whereabouts.   Thanks to a new social networking tool called “Foursquare,” (www.foursquare.com) friends can trace your every step as well.  C’est la vie to days where you could brush off that annoying friend (we all have one) with an “I’m actually staying in…”  A combination of friend-finder, city guide and competitive bar game, Foursquare lets users “check in” by cell phone at a bar, restaurant or art gallery (or any other places users might frequent) alerting their friends to their current location so they can drop by and say hello.

Inventive? Yes.

Necessary? The verdict is still out.

Regardless, we now have yet another tool that enables us to tell the world, “Here I am, I have arrived,” every time we step out the door.  In my opinion, Facebook, Twitter and the host of other social networking sites are sufficient but if you feel like you need to ‘take it to the next level’ (and aren’t we always supposed to be striving to accomplish that?), this new tool does so by giving your exact location.   Your friends can now track your every move.  Better yet– if you frequent certain shops enough times, you have a chance to become the mayor of that place entitling you to possible coupons or free items; if you gather enough people to join you more prizes ensue.

Another purported bonus is the apparent intimacy of this tool (although I doubt it will remain so now that the New York Times has written about it…)  Foursquare is available only in 31 cities in the United States, including New York, Chicago, San Francisco, Boston and Washington. The service is also operating in London, Amsterdam and three Canadian cities, but has many fewer members than other networking sites.

After reading about FourSquare I couldn’t help but wonder if the site will truly take off.  The NY Times article includes a quote from a happy user who notes, “At this point, I don’t even bother texting or calling my friends. I just check Foursquare to see if they’re nearby and go meet them.”  I can’t help but think—are we truly this lazy?  But more than that, I find it troubling that we now need ulterior motives to have fun, and enjoy the company of others.  As I noted above, it you frequent the same spot enough, you get points.  If you discover a new hangout, more points.

This new tool literalizes the phrase “the game of life” a little too intensely.  I say why can’t we just live in the moment, rather than always running off to find the next best place, best friend, and best time?

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Melissa Levine is our in-house Millennial, and offers the unique youthful insight to the non-Millennial views you usually get with Jamie and Ann.

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October 1st, 2009

How Social Networking Keeps You Connected

When you are on a social network site such as Twitter, is that causing you to spend less time emailing? Here’s a Nielson study that found an unexpected result.

nielsen

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Despite an initial hypothesis that increased time on social networks might be taking Americans away from their email,  a Nielsen Company analysis found that the heaviest social media users actually use email more, perhaps because of the steady stream of messages that social networks dump into participants’ inboxes.

For the informal research, Nielsen broke the US internet population into four groups, three that were based on increasing  levels of social media consumption and the fourth comprised of non-users of social media.

Nielsen then examined the amount of time that each group spent on email in the year before the study, and  subtracted the email consumption of those who do not use social media from those who do in order to account for  possible external forces.

The April 2009 study found that social media use appears to makes people consume email more, not less,  particularly for the heaviest social media users.  However, among those who use the least amount of social media, the opposite is true:

Jon Gibs, VP of media analytics for Nielsen, said that these findings intuitively make sense because social media sites such as Facebook send numerous and periodic status-update and notification messages to social media users’ email addresses.

Gibs also noted that “it’s perfectly logical that as people make connections though social media, they maintain those connections outside of the specific platform and may extend those connections to email, a phone conversation or even in-person meetings.”

In the future, Gibs said Nielsen plans to examine whether or not this relationship holds up across specific demographics and behavioral groups  – rather than by levels of consumption.

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August 19th, 2009

4 Steps to Using Social Networking to Nurture Sales

By Amy Fox

Sales representatives and business owners know what it’s like to go to networking meetings, make cold calls, and knock on doors to find new business leads. While these traditional methods can produce results, online social networking offers an additional strategy for nurturing sales and growing your business. In fact, these days, if you’re not using social networking tools, you’re missing out on a wealth of untapped opportunities that your competitors are taking advantage of. But you won’t get much out of social networking if you’re not using it strategically and integrating these tools into your day-to-day selling efforts. Here is some crucial advice about rethinking social networking and four key steps for using it to cultivate sales: be willing to try something new, digitize your contacts, earn conversations, and maximize your time spent on social networking.

Where are your sales @?

Where are your sales @?

1) Try Something New: The first step is to change your thinking and your behavior. This means being willing and fully committed to trying new techniques that you likely haven’t used before. You’ll get the best results if you completely integrate your new social networking habits into your day-to-day business – it won’t do much good if you use it only once to fill out your profile. Invest at least one hour a week in finding new ways to meet and engage with people on a social networking site such as LinkedIn.

2) Digitize Your Contacts: A lot of people have a substantial collection of business cards and only work from that rolodex to nurture sales. But utilizing only these first-level connections limits you to a one-dimensional pool of contacts. Now is the time to connect your rolodex to your computer and digitize those contacts! Take advantage of the power of social networking by building a community online. Search for people you know in LinkedIn and/or Twitter, then request to connect to them. Once you’ve connected to all the people you know, leverage those first-level connections and let them work for you – see who they’re connected to and use those connections to get into an account and build relationships.

When finding others to connect to, try to balance quality and quantity – you can’t (and shouldn’t) connect to everyone in the world. To be successful, you need to feel comfortable communicating with second and third-level connections. If your first-level connections aren’t solid, your second and third-level contacts won’t be as powerful or prosperous.

3. Earn Conversations: Connecting to others online doesn’t mean much without the actual sales conversation – and you still have to earn this. But when you use social networking the right way, it’s easier to earn the right for a sales conversation because you can leverage your existing contacts. Ask first-level connections to make introductions with prospects and to provide you with information about them. Then use this advantage, as well as information from the prospect’s profile, to start building a relationship. You’ll end up having warmer, friendlier calls which will condense your sales cycle. This saves you time and increases your chances of success because you’re not starting at ground zero.

Keep in mind that your conversations will be much more productive if you’ve seen each other’s profiles first. Make sure your profile is complete and that your Web site links work – people are much more reluctant today to talk on the phone with you if your credibility doesn’t check out online.

4. Maximize Your Time: The time you spend on social networking for business development will vary depending on your role and responsibilities. Sales representatives, marketing professionals, recruiters, and business owners will likely spend more time prospecting, sharing and gathering information, monitoring their brand, and marketing their products and services online than other professionals. But no matter your role, devote time to social networking on a regular basis, and make it a focused effort.

A good strategy is to set specific goals or outcomes in order to keep focused. Make a decision to spend a minimum of 30 minutes to an hour every day or every week on online social networking activities. During this regularly scheduled time, concentrate on updating your profile(s), looking through the Companies tab in LinkedIn, finding connections to leverage, browsing group discussions for potential leads or to start a discussion, and exploring the Answers tab in LinkedIn to answer or ask appropriate questions in your field or target area. Whatever you do, make a committed, consistent effort to use this time productively. You’ll get as much out of it as you put in.

Selling isn’t easy, especially in a challenging economy. To be successful, sales professionals and business owners need to be able to use social networking tools effectively. Decide today to make a commitment to nurture this opportunity – just as you would with face-to-face and traditional prospecting methods. Cultivate the process through digital efforts by keeping your profile updated, using the search functions available to you, and monitoring and participating in groups. If you devote yourself to social networking wholeheartedly, you’ll quickly begin to see positive outcomes and increased results.

To learn how to maximize your sales with LinkedIn, check out the Social Networking for Business Development course at www.SellMoreStore.com.

About the Author: Amy Fox, 35, is a mother of three boys ages 1 to 4 and CEO of Accelerated Business Results. The native of Greenfield, MA, started Cincinnati-based ABR in 2001. She is also co-founder with Kendra Ramirez of SellMoreStore.com. Contact Amy at sales@acceleratedbr.com. Visit www.sellmorestore.com to learn more.

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June 11th, 2009

5 Tips on How to Use Social Networking Tools Without Forgetting the Relationship

WebDiceSocial networking offers endless potential for companies to promote and build their business online. But savvy businesses should remember “social” is just as important as “networking” when it comes to using tools like Twitter and LinkedIn, marketing expert and entrepreneur Drew Gerber says.

“While the new social networking tools are a powerful way to reach a lot of people, what really makes a difference is the personalized touch,” says Gerber, CEO of Blue Kangaroo and creator of PitchRate.com.

It’s a little like that bestselling book by Robert Fulghum, All I Really Need To Know I Learned In Kindergarten, according to Gerber. “To be successful with social networking, you have to play well with others.”

Here are 5 tips on how to use social networking tools without forgetting the relationship aspect:

1.  Share your goodies: To be successful with social networking, remember to provide valuable information that people can use. Provide 12 things of value for every one thing you are getting back.

2.  Take interest in others: Engage with people online just as you would if you were building a business relationship one on one. If someone comes in and all they want to do is promote, promote, promote themselves, it doesn’t go anywhere.

3.  Be polite: People have a tendency to say things online they would not say face to face. Avoid that pitfall, and don’t say anything you wouldn’t want your parents to read.

4.  Make sure everyone is included: If you are participating in an online discussion, let other people have a chance to share their ideas and perspectives and wait your turn.

5.  Have fun and be creative: Think of ways you can share information about your product, your business or yourself that are fun and make people want to follow you.

These tips work because social networking is all about building community, Gerber says. “Just like the community you live in offline, the people that have a say are the people who are engaging and really provide value for the community,” he adds.

To learn more visit: www.PitchRate.com.

For articles or interviews, send requests to Jennifer@publicityresults.com or 239-573-0088.

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December 3rd, 2008

How to Use Social Networking Sites for Marketing and PR

Social Networking and Social Media are so hot right now, they make the email marketing buzz from a few years ago seem like child’s play.

Gartner Research came out with something called the Gartner Hype Cycle not long ago. In it, they discuss how new technologies go through a period of inflated expectations before they settle into a “plateau of productivity.”

If you’re interested in reading more about Social Networking and Social Media, you can also check out this article from The New York Times. In it, they profile several people who have used Social Networking very effectively. They also include a set of guidelines to make sure your networking remains productive.

Enjoy.

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