by Davis Tucker | Feb 24, 2017 | Customer Experience Marketing
Customer loyalty is the name of the game in 2017, but it’s more fragile, now than ever before, and needs to be well cared for. These days, customers are overloaded with options, and while they prefer to stay with a brand they know, it is the norm for them to...
by Davis Tucker | Feb 10, 2017 | Customer Experience Marketing
Customer loyalty is the name of the game in 2017, but it’s more fragile, now than ever before, and needs to be well cared for. These days, customers are overloaded with options, and while they prefer to stay with a brand they know, it is the norm for them to...
by AskJamieTurner | Sep 27, 2016 | Customer Experience Marketing
It’s not easy being a computer screen and trying to get people to respond to you. Show customers a pop-up, and they’ll mercilessly ‘X’ out of it. Email them a subject line that says “10% off!” and they won’t even open it up. Offer up a feedback survey, and they’ll...
by AskJamieTurner | Sep 26, 2016 | Customer Experience Marketing
Asking your customers for feedback can be a pretty difficult operation, but it’s well worth your time. And of course, not all of the info you’re going to get is going to be useful immediately. But it can help you spot trends and patterns, and you can start working...
by AskJamieTurner | Sep 6, 2016 | Customer Experience Marketing
We’ve all heard it said that big data, content marketing, mobile, or social are “the future of marketing,” but it’s really the combination of all 4 that helps retailers make great experiences for customers. In essence, customer experience is the now and future king of...