When you think about help desks and IT departments, you often think about massive corporations with hundreds of employees. However, there is another type of organization which frequently uses technology; schools. With the number of technology-driven schools on the up, many institutions are also investing in help desks and employees who will know what to do when the computers fail.
Technology Is Everywhere
Schools nowadays are filled with technology. Gone are the days of blackboards and chalk; many schools are now outfitted with smartboards which allow for unique and interactive lessons. Some schools even provide their students with personal laptops or tablets to help them complete their work. While all of this technology is brilliant, helping to boost up the first generations to grow up in the era of the internet, there is still the issue of what happens when something breaks.
Who Fixes It?
So, in a place with so much technology, who is going to fix it? In a corporation, you would most likely head to the IT department. However, a school might not have the same resources. If they do have an IT technician on hand, he might not be able to get around fast enough to address all the issues.
Many schools do not even have a technician. In the event something breaks, they either have to enter into an arduous process to get the technology’s developer to help them out or they might just have to replace it. This is not the best approach and, as such, there needs to be a help desk for schools which is able to help them out properly.
What the Help Desk Could Do
This help desk would be different than the one used by corporations. It would be built to accommodate the needs of the IT staff, the students, and the teaching staff fully. One of the first features it needs is 24/7 support as students work at all hours of the day and night. If their tablet fails on Saturday evening with an important project due on Monday, they need to know that they will be able to get the device working again.
The software should also be as intuitive as possible. There is a high chance that someone who is not the most computer-literate will be using the tech, especially if they are amongst the staff. Therefore, the software needs to be simple to use to deliver the best possible end-user experience.
One of the biggest capabilities this software needs is remote access. This will allow the IT staff to address problems no matter where the device is located. It will also keep class disruption to a minimum. If the technician had to head to the classroom directly, this might disrupt the pupils more than they already would be. Remote access is a neat way to get around this.
A help desk for schools might not be of the top priority but it is an important feature for any who want to use lots of tech in their establishment. Take a look into it to see what benefits there might be for your school today.