The odds are pretty good that you’re using Artificial Intelligence (AI) and Machine Learning (ML) more often than you realize. After all, every time you do a Google search (like the one that probably brought you here), you’re using software that has Artificial Intelligence ingrained in its DNA.
All this begs the question, “What is Artificial Intelligence? And how is Artificial Intelligence different from Machine Learning?”
These are good questions, so let’s start there.
In its simplest form, AI is the ability for a computer or computer-controlled robot to perform tasks commonly associated with intelligent beings. AI is an umbrella term that would include a wide variety of things including self-driving cars, Google search, image recognition software, and a whole slew of stuff you already use or are at least thinking of using.
Machine Learning is a sub-category of AI. It gives computers the ability to automatically learn and improve by using algorithms. (An algorithm is a step-by-step procedure for solving a problem or reaching a goal. It’s sort of like a recipe that you keep adjusting and improving each time you use it.)
So … Artificial Intelligence is a broad category that covers computers and robots that do human tasks, and Machine Learning is a sub-category that focuses in on the use of algorithms that continue to improve the more they’re used.
Okay, next step.
Let’s talk about all the different tools and platforms that use AI and ML to accomplish their tasks.
As mentioned at the top of the post, you’re using some of these tools already. The last time you did a Google Image Search, you were using AI. The last time you ran a paid search campaign, you were using AI. And the last time you scrolled through your Facebook feed, you were using AI.
But what about all the other tools and platforms that use Artificial Intelligence to learn and improve over time? What are they like? And what can they do?
Glad you asked.
What follows are 157 of the top Artificial Intelligence platforms that can help you grow your business. We’ve broken them into different categories so you can scroll through and focus in on the categories that are most important to you.
This is a living, organic list, so if you see a platform that’s missing, just mention it in the comments section below and we’ll try to add it in later. Also, let us know if you think any of the platforms have been miscategorized — it’s a big list and we’re trying to improve it all the time.
Okay, let’s dive in, shall we? Here goes:
AI Platforms that Improve Your Social Media Campaigns
Rocco: Rocco is an AI-assistant which creates and posts content across all social media channels on a daily basis. This social media marketer seamlessly fits into any team and with the existing workflow.
Conversocial: Conversocial is a leading customer engagement platform for today’s always-on mobile, social customer. Delivering a unified approach to a new generation of customer interaction, Conversocial enables hundreds of global brands including Hyatt, Sprint, Tesco, Alaska Airlines and more to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships.
Converseon: Converseon is the technology/consulting leader in applying award winning AI semantic technology (ConveyAPI) with human experience to help fully unlock the value of social listening, intelligence and voice of customer for clients around the world. Its advanced active machine learning technology can work with most social listening platforms to take the results and impact to the next level and drive higher ROI.
Insightpool: Insightpool’s Influencer Marketing platform is an omni-channel approach to identify, activate, and optimize influencer marketing campaigns. Our Universal Search instantly and seamlessly filters 725 million influencers from more than 100 social networks. Insightpool has worked with the world’s most innovative brands, from Home Depot and NBC Universal to Coca-Cola, Cox Media Group, UPS and more.
Sysomos: Sysomos offers a unified, insights-driven platform that supports the full spectrum of social media marketing and analytics needs. With Sysomos, brands and agencies are empowered to turn data-driven insights into actionable customer engagement opportunities.
Unmetric: The only social media intelligence platform focused on brands. For Fortune 500 companies, agencies and other large global brands that seek to more meaningfully engage with their target audiences, Unmetric provides an online platform that enables them to understand, uncover and unlock insights into how well social media content and campaigns perform compared to industry competitors.
Crimson Hexagon: Crimson Hexagon is the global leader in consumer insights from social media data. Powered by patented technology and an in-house data library of more than 1 trillion posts, Crimson Hexagon’s platform helps hundreds of brands and agencies answer critical business questions through the insights derived from social data. Clients include leading global organizations such as General Mills, Starbucks, Paramount Pictures, Netflix and Twitter, and leading agencies such as TBWA, VML, BBDO, Saatchi & Saatchi, Ogilvy, Edelman and Digitas.
Chatbots That Use AI to Converse with You
Botsify: A platform to build AI chatbots without having any coding knowledge. Fully intelligent bots with machine learning capabilities to make them even more smarter and take user experience to new levels. Botsify has automated conversations so a person can now have a computer talk/show, and conveniently take instructions from the person across the screen.
Botsociety: Botsociety is a tool to design, preview and prototype conversational interfaces. It’s like Adobe Photoshop for Facebook chatbots, Alexa skills and more. It brings the “What You See Is What You Get” approach to the conversational interfaces. Botsociety includes customers like Google, Microsoft, Wells Fargo and many others.
Brainbot: A software company dedicated to developing blockchain technology. Primarily a machine learning technology company, Brainbot has developed expertise in developing scalable distributed applications. Brainbot engages in partnerships with enterprises as well as startups which seek to leverage blockchain technology to innovate.
Brainshop: A customizable chatbot provider with advanced AI capabilities. This plugin adds value to the customer’s website by adding multiple features, including engaging visitors and keeping them on the website, real time response to blogs/services/ products, developing a comprehensive chat log that facilitates in understanding the visitors’ requirements, etc.
Pandorabots: A leading platform to build and deploy AI-driven chatbots loaded with multiple features and tools. Pandorabots has one of the largest active online chatbot community. Pandorabots have been adapted to nearly every ecological niche on the internet. These are increasingly turning up in mobile applications and texting. Pandorabots support marketing and advertising and are also used in education.
FlowAI: FlowAI provides state-of-the-art tools to create customized chatbots, AI assistants, customer service, or conversational commerce solutions. This is an AI-powered easy to use chatbot platform that turns your work into amazing conversational experience.
Flowxo: Flowxo offers numerous features to build, host, and manage chatbots for social platforms. It’s a truly cross platform as you only need to build once to be on all platforms that are supported by Flowxo. Messaging are fast and reliable as this technologically advanced platform is built for scale and reliability.
Gupshup: Gupshup provides a platform for developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and others with a unified API. Smart messaging can be embedded into apps and websites with chatbots from Gupshup.
Botmother: It helps to create useful cross-platform chatbots for business in 1 business day. In botmother, anyone can built a bot – knowledge of programming is not necessary. With the help of these smart and useful bots, users manage orders, check account balance, buy plane tickets, etc.
Talla: An AI-powered platform that enables a new kind of knowledge creation, organization, and sharing. It uses machine learning to surface relevant information in the right context and keeps constantly changing information up-to-date. Talla is used to onboard new employees, for policy and procedure management and more. Talla has now launched the BotChain, a blockchain platform for autonomous agent communication and security.
Microsoft Luis AI: A machine learning-based service to build natural language understanding into apps, bots, and IoT devices. It quickly creates enterprise-ready, custom models that are improved continuously.
MobileMonkey: MobileMonkey is the world’s best Facebook Messenger marketing platform. It is the most intuitive and easy-to-use platform for creating interactive, mobile Facebook Messenger marketing experiences in minutes. You can build your first bot in 5 minutes with MobileMonkey’s drag-and-drop interface!
Morph.AI: A DIY platform that passes the control in the hands of businesses to manage their own chatbot and their audience. Since Morph.ai has introduced the concept of ‘chatbot as a landing page’, this helps businesses use chatbot as a landing destination for their ads to drive instant engagement and collect high quality leads. The chatbots built using Morph.ai can be deployed on Facebook, Twitter, Website, and Mobile app. These chatbots support powerful features like human fallback, natural language processing, live training, real-time analytics, support for API call, google sheet, CRM integration, custom code etc.
myBot: myBot is open sourced and because of this customer’s account is safe. Apart from being fast, reliable, stable, and feature-packed, this bot can be set up by anyone. All one needs is Bluestacks and AutoIt. This Clash of Clans bot has more than 100 features, and with constant updates, new features are being added and old features are being perfected.
NLPbots: NLPbots are natural language and machine learning powered chat bots for enterprise applications. NLPbots enable advanced customer engagement via chat across enterprise products and services, to give users an always available help feature via an intelligent chatbot interface. NLPbots continuously learn from their interactions with users and give businesses the opportunity to analyze and build on product or service features that drive efficiency and engagement.
Octane AI: A chatbot building platform that enables users to add content, customer service, and discussions; fill out forms; and showcase merchandise and more to their chatbot. The platform also allows users to integrate YouTube, Soundcloud, blogs, Facebook videos, Google Sheets, and much more to their chatbot.
Personality Forge: An award-winning chatbot platform that lets you converse with and easily build chatbots. These chatbots have emotions and memories, and independently chat with real people and other chatbots.
Rebot Me: A service that allows anyone to create his/her own chatbot for free. Contrary to the notion that creating and managing a chatbot is a difficult and involves complex programming, Rebot.me has ensured that developing a chatbot is a very simple affair which can be done by anyone.
Recast AI: A collaborative end-to-end platform that allows developers to build, train and deploy conversational interfaces, also known as bots. The bots are created are not dumb as they truly understand humans.
Telegram Messenger: This is a cloud-based instant messaging service that synchronizes encrypted data across multiple independent data centers for speed and security. Telegram client apps exist for Android, iOS, Windows Phone, Windows NT, macOS and Linux. Currently there are over 100 million active users who can send messages and exchange photos, videos, stickers, audio and files of any type.
Zabaware: Zabaware is the creator of award winning AI technology powered chatbot called Ultra Hal. This chat bot learns from past conversations (human-to-bot) as well as from observing Twitter conversations (human-to-human).
Inforobo: Inforobo is the first of its kind automated information assistant platform and artificially intelligent response system available in Software as a Service (SaaS) mode which provides all in one solution for sales, customer service, live chat, lead generation, website assistance, and natural language interface for knowledge-base.
AI Platforms that can Help You Develop Better Content
Concured: Concured uses Artificial Intelligence to analyze people’s behavior towards content, at scale, in order to prescribe what you should create next to maximize engagement & ROI.
Find The Ripple: An AI-driven platform supporting marketers in creating content with impact, finding untapped trends and resonating digital assets for target audiences. It has transformed the way brands engage with their target audience on social media platforms.
Phrasee: An enterprise marketing solution that uses artificial intelligence to generate email marketing language that outperforms humans on a client-to-client basis. Phrasee has used AI to gradually revolutionized digital marketing.
BloomReach: The first open and intelligent digital experience platform. BloomReach drives customer experience to accelerate the path to conversion, increase revenue, and generate customer loyalty. With applications for content management, site search, page management, SEO optimization and role-based analytics, it is a central location for all players who manage customer experience to come together and intelligently drive business outcomes.
Idio: Idio powers the perfect customer conversation, driving insight, engagement and revenue for leading marketers worldwide. Idio’s Content Intelligence platform identifies patterns in each customer’s content consumption to understand their interests, predict their intent, and ensure profitable engagements in the marketing, sales and service environments.
Automated Insights Wordsmith: Wordsmith created Automated Insights, a Natural Language Generation (NLG) platform that turns data into insightful narratives. From enhancing business intelligence dashboards and internal performance reports to targeted content on an unprecedented scale, Automated Insights uses clear, natural language to make sense of the world’s data.
Twizoo: Twizoo is the world’s largest, non-stop source of user-generated content from social media. Twizoo’s technology surfaces customer opinions from social media, providing real value to the traveler’s decision-making.
Narrativ: An AI-powered platform that transforms content with award-winning SmartLink technology. Narrativ has democratized access to a $60bn pipeline, while improving shopper utility.
CRM Platforms that Use AI to Improve Your Customer’s Experience
Persado: Persado is a Marketing Language Cloud; AI generated language that resonates the most with any audience, segment or individual. It enables marketers to identify the language and emotions that resonate with consumers to increase engagement and build powerful relationships.
Tact AI: A sales experience platform that turns a salesperson’s connected device into an AI-powered smart assistant. Tact.ai’s device-native, conversational platform is used by Fortune 500 companies to grow revenue by keeping their sellers in front of customers and maximizing the value of their CRM investment.
Getbase: This all-in-one sales platform is designed to help reps sell more and give sales leaders quantifiable and actionable insights to grow their business. This CRM software is geared towards scientifically making your small business, mid-market or enterprise sales team 10x more productive.
Kluster: Kluster Intelligence harnesses powerful artificial intelligence to produce live, dynamic forecasts, expansive pipeline visibility and intelligent insights that drive revenue. Compose accurate, dynamic company-wide sales forecasts by blending artificial intelligence with human judgment. Pinpoint shortfalls and anticipate the impact of current pipeline on future sales results.
People AI: An AI platform for data-driven sales and marketing teams. With People.ai you can automatically capture all sales activity to drive intelligent sales management and marketing visibility.
Growbots: An all in one solution for driving predictable revenue growth. With our AI based platform, anyone who needs to generate leads, from sales to marketing, can reach out to hundreds of potential customers in minutes. Sales people have the freedom to interact directly with customers and create more business, instead of slogging through the tedious and time-consuming process of manual prospecting and outreach.
Insidesales: An industry leading sales acceleration platform built on Neuralytics, a predictive and prescriptive self-learning engine that drives revenue growth by delivering an optimized experience for both salesperson and buyer. The platform fuels sales rep performance and provides buyer personalization with breakthrough innovations in predictive sales communications, engagement tracking, forecasting, rep motivation and hiring.
CognitiveScale: CognitiveScale builds industry-specific augmented intelligence products for financial services, healthcare, and digital commerce markets that emulate and extend human cognitive functions by pairing people and machines. With humans and machines working together to address some of the most complex enterprise problems, AI is driving transformative change within organizations.
Microsoft Dynamics 365: An intelligent business application to accelerate your digital transformation that help run your business end to end in the cloud. Powered by data and intelligence, it brings CRM and ERP capabilities together.
Kreato CRM: An all-in-one Sales CRM platform powered by sales pipeline intelligence, conversation intelligence and team performance intelligence. Convert more leads and win deals faster than ever before with AI driven automation, contextual insights, predictive intelligence and team productivity tools.
Nova Software: A Microsoft .NET expert, Nova Software considers SMEs (Small and Medium enterprises) as its target clients. The company provides a complete range of service, including web development, application development, or any other bespoke development. As long as the solution is based on .NET, Nova can offer the most cost-effective while reliable software development service to its valued clients.
Salesforce: Salesforce is a Customer Success Platform. Its social and mobile cloud technologies, including our flagship sales and CRM applications help companies connect with customers, partners, and employees in entirely new ways.
Pega: Pega’s adaptive, cloud-architected software – built on the unified Pega Platform – empowers people to rapidly deploy, and easily extend applications to meet strategic business needs. Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results
Cross-Channel Marketing and Advertising Platforms that Use AI to Improve Results
Aritic Pinpoint: A marketing automation tool that powers artificial intelligence to track anonymous leads and trigger engagement across multiple marketing channels. It helps marketers in getting the word out to the maximum with cross-channel drip marketing and automated email workflows. Backed by AI and machine learning, Aritic PinPoint negates the need for guesswork by predicting real-time lead behavior and automating lead nurturing process.
Appier: A technology company which aims to provide AI platforms to help enterprises solve their most challenging business problems. It comprise a passionate team of computer scientists and engineers with expertise in AI, data analysis and distributed systems.
GetResponse: An all-in-one marketing platform that uses AI to optimize delivery for its marketing automation module. GetResponse has more than 350,000 customers around the globe who use the platform for marketing automation, webinars, landing pages, email marketing, and CRM. I work closely with GetResponse both as an Ambassador and in an advisory capacity, and I can tell you that these are some of the smartest (and nicest) professionals I’ve worked with in a long time.
Oracle Marketing Cloud: Oracle Marketing Cloud personalizes customer experiences with marketing software including content marketing, social marketing, and data management. Modern Marketers choose Oracle to create engagement, orchestrate experiences, connect data, and optimize interactions on a system that marketers love and IT trusts.
Kahuna: A decision-making platform for consumer marketers. Kahuna helps marketers get the most out of their messaging efforts by automatically determining the best channel, send time, and content for each message at the individual consumer level, helping build personalized and meaningful brand-consumer relationships as a result. Powered by AI and machine learning, Kahuna takes the manual guesswork out of your messaging efforts so that you can get back to what you do best—marketing!
4INFO: 4INFO ensures that digital marketers and their partners maximize value from their customers by identifying and mapping more people to more data across more screens, more accurately than anyone.
Adbrain: A global provider of intelligent identity resolution technology, used by digital marketers and their partners to create advanced customer ID maps. These maps are used to target and measure customers across devices, channels and platforms. With Adbrain’s innovative customer ID mapping solution, marketers and technologists have a clear view of their customer’s identity and can deliver a consistent, personalized customer journey across devices.
Drawbridge: A leading digital identity management company building cross-device technology that fundamentally changes the way brands connect with people. Brands can work with Drawbridge in three ways: by licensing the Drawbridge Connected Consumer Graph for cross-device data applications; managing cross-device ad campaigns in real-time using the Drawbridge Cross-Device Platform; or working with Drawbridge to execute cross-device campaigns.
Paid Media Platforms that Use AI to Improve ROI
Acquisio: A web.com company that provides software that facilitates customer acquisition using ad platforms such as Google AdWords, Facebook Ads, and Bing Ads. Marketers of any size can benefit from Acquisio’s advanced data science tools to automate and optimize most of the processes involved in acquiring new customers online.
Adbasis: Adbasis platform is a controlled testing environment and analytics tool for companies (brands & SEMs) to conduct A/B and Multivariate experimentation. The ultimate goal of Adbasis is to empower advertisers with the ability and data they need to improve their advertising ROI over time.
Adlucent: Adlucent makes it easy for people to find and buy products online, with consumer-intent based advertising technology that powers the world’s most successful Internet retailers. Leveraging its’ Deep Search technology, Adlucent helps the smartest retailers acquire new customers and grow revenue profitably through relevant digital advertising.
AdWords: An online advertising service developed by Google, where advertisers pay to display brief advertising copy, product listings, and video content within the Google ad network to web users. Google AdWords’ system is based partly on cookies and partly on keywords determined by advertisers.
Bing Ads: A service that provides pay per click advertising on both the Bing and Yahoo! search engines. The Bing Network is mobile, global and local. It’s personal, predictive and in the moment. It powers millions of connections so you can put your brand where customers are, where relationships are built, where more sales are closed.
Boomtrain: Boomtrain’s Smart Marketing Platform helps you understand and communicate with customers on an individual level, at any scale. AI-powered insights gives the advantage of understanding each customer at an individual level and enables to act on that understanding, automatically in real-time. Boomtrain shows precisely who to target, what to say and when to reach to, so one can achieve the outcomes that matter to the business.
Cognitiv: Cognitiv builds custom programmatic buying algorithms using the latest advances in Deep Learning. This platform enables DSPs to offer custom algorithms to all of their clients, advertisers to build custom algorithms for all of their brands and ROI-types, and agencies to offer more sophisticated targeting solutions to its programmatic clients.
Facebook: This is one of the most efficient ways to advertise online. Facebook marketing leverages businesses to connect with the right people on any device. Facebook makes it very convenient to find the right people, capture their attention, and get results.
Frank: Frank’s brain is connected to Facebook, Google and two million other websites. Frank takes care of all the setup, optimization and reporting for an ad campaign in order to maximize ROI on the fly.
IOtech: IOtech products have been used in a wide variety of test applications, and serve a diverse set of industries including aerospace, automotive, biomedical, chemical, communications, energy, and more. IOtech data acquisition products are used to measure a variety of sensors and input types, including; voltage, temperature, pressure, strain, RPM, velocity, vibration, frequency, digital I/O, and more.
Kenshoo: Kenshoo is the global leader in agile marketing. It empowers every marketer in the world with technology to build brands and generate demand across all media. Kenshoo is the only Facebook Marketing Partner with native API solutions for ads across Facebook, FBX, Twitter, Google, Bing, Yahoo, Yahoo Japan, and Baidu.
Magnetic: A platform that uses machine learning and AI to automate audience and inventory selection, bid decisioning and optimization, and fraud mitigation. This results in dramatic improvement to campaign performance with much less marketer effort.
Marin Software: An industry leading enterprise marketing software for advertisers and agencies to measure, manage, and optimize more than $7.8 billion in annualized ad spend across the web and mobile devices. Offering an integrated SaaS ad management platform for search, social, and display advertising, Marin helps digital marketers improve financial performance, save time, and make better decisions.
MediaIQ: A leading global analytics technology company that uses its superior analytical platform AiQ to unlock insights from data to drive business growth. MediaIQ are experts at ingesting large amounts of data, analyzing data to convert into Insights and making data valuable, insightful, and intelligent, which helps clients engage customers, grow sales and generate revenue.
Quarizmi: Quarizmi AdTech helps large Paid Search advertisers scale up their investment in PPC campaigns. Quarizmi has developed a series of algorithms using Artificial Intelligence. These algorithms focus on increasing the sales coming from Paid Search. Customers already using Paid Search will enjoy the fast deployment of Quarizmi’s NEW campaigns.
Sizmek-Rocket Fuel: Sizmek merged with Rocket Fuel to create the world’s largest independent buy-side platform built for agencies and brands. A game-changing moment in ad tech as data enablement and creative optimization meet media execution to drive performances.
Stackadapt: A No. 1 performing native advertising platform helping brands accelerate customer engagement and acquisition. This state-of-the-art platform is where some of the most progressive work in machine learning meets cutting-edge user experience.
Teemo: A Drive-to-Store marketing platform that is revolutionizing retail advertising. It combines a deep understanding of offline consumer behavior and algorithmic learning to produce measurable, highly accountable in-store visits.
Trapica: An AI-powered software that autonomously finds the most valuable audience and automatically targets it. The software incorporates machine-learning, predictive analytics, and other proprietary algorithms in order to understand the consumers and classify the exact targeted audience in real-time. Trapica proactively tests and changes the campaigns to target the most relevant users and achieves a much better conversion rates and costs.
Watson Ads: An industry-first advertising product that use Watson technology to help brands have one-on-one personalized dialogues with consumers at scale, deliver more relevant information than previously capable in an advertising unit, and help marketers uncover consumer and product insights faster than ever.
Xaxis: It combines advanced artificial intelligence with proprietary data and proven expertise to optimize programmatic media investments and achieve improved, verifiable results for its clients. Xaxis offers managed programmatic services in 47 markets, including North America, Europe, Asia Pacific, Latin America, the Middle East, and Africa.
YouTube: With TrueView ads, reach potential customers when they watch or search for videos on YouTube – and only pay when they show interest.
SEO Platforms that Incorporate AI into their Offering
BrightEdge: This platform helps brands target demand, optimize content, and measure results to win on the content battleground. BrightEdge transforms online content into tangible business results, such as traffic, revenue, and engagement.
Market Brew: The No. 1 artificial intelligence solution for SEO teams. Some of the largest digital marketing teams in the world use this technology to build models of search engines, which, like a Google sandbox of sorts, allows them to make changes to their web sites, and predict how their Google rankings will react 60 days from now.
Acrolinx: The only AI platform that uses a unique linguistic analytics engine to “read” all the content and provide immediate guidance to improve it. This technology is transforming how the world’s biggest brands create high-performing content. Acrolinx’s AI engine integrates with all the major content tools, giving content contributors real-time, advice on everything from brand, tone, clarity, compliance and consistency, as they create content.
Onespot: A technology platform for personalizing content marketing across digital channels. The company’s machine learning based Content Sequencing® engine personalizes the branded content across website, email, paid digital media, and more. Fortune 2000 customers including Nestlé, IBM, Whole Foods Market, L’Oréal and Delta Faucet rely on Onespot to build strong content-based relationships, provide measurable audience and content insights, and drive quantifiable business results.
Can I Rank: The world’s first SEO software using AI to give you specific action recommendations rather than just data. While other tools simply provide data, Can I Rank could use its ranking models to draw useful and actionable conclusions. This Intelligence software helps to give startups, ecommerce stores, bloggers, and SMEs a chance to compete against the mega-corporations, who rank due to the size of their SEO budget rather than the quality of their content.
MatrixSEO: MatrixSEO is an out of the box solution, plug and play, and can be installed very easily on any WordPress/e-commerce website. Once the plugin is activated, a wide range of optimization methods become available that can be selectively added depending on the website needs. The MatrixSEO platform can be used by webmasters, developers, business owners, and even non-technical people who are active in e-commerce as it requires no IT knowledge.
Wordlift: A WordPress plugin that does what an SEO expert would do to grow and engage the audience of a website. Wordlift not just suggests facts and information to provide readers with meaningful context, but also helps enrich content with images and powerful data visualizations, such as maps and timelines, to engage readers with an immersive user experience.
AI-Powered Website Design
Adobe Sensei: Adobe Sensei is the intelligence that will change the way business is done and the way customers experience the business. It uses artificial intelligence (AI), machine learning and deep learning to help discover opportunities that are hidden, make tedious processes fast, and show which data insights matter — and when they matter. Adobe Sensei draws from its massive volumes of content and data assets and our decades of experience in creativity, marketing, and document management.
b12: b12 has deployed Orchestra, a human-assisted AI work platform that orchestrates people and technology in a way that’s proven to be helpful and effective for both teams and clients. Orchestra is open sourced so that anyone can tinker with the technology and find new ways it can be used to elevate the contributions of people to work.
Firedrop: Firedrop is using artificial intelligence to revolutionize the way small and medium-sized businesses do business online: websites are designed automatically; just add content and publish. Websites can be built with Sacha, the AI-driven web designer.
Sentient Ascend: Powered by evolutionary computation, Ascend is the only conversion rate optimization solution that optimizes multiple elements on multiple pages, all at once.
The Grid: The AI-powered website builder harnesses the power of artificial intelligence to take everything that’s thrown at it – videos, images, text, urls and more – and automatically shapes them into a unique custom website. The Grid not just builds the website, but also takes care of all the evolving needs of its customers.
Wix ADI: Wix has wrapped artificial intelligence around design – ADI. Wix ADI designs tailored websites by learning about each business’s unique needs. Next, choosing from billions of high-quality, stunning combinations and possibilities, Wix ADI perfectly matches optimal design and content elements to create a unique, dynamic, and robust website in minutes. Wix ADI also gathers relevant content from across the web and social media that you can use as is or customize.
Image Recognition and Analysis Fueled by AI
Emotient: Leader in emotion detection and sentiment analysis based on facial expressions. Emotient’s cloud-based services deliver direct measurement of a customer or audience’s unfiltered emotional response to ads, content, products or sales/service interactions. Emotient’s flagship service, Emotient Analytics analyzes videos of customers as they experience marketing, products and services. It provides complete and accurate facial expression detection and frame-by-frame measurement of nine key emotions, as well as attention, engagement and positive or negative consumer sentiment.
Amazon Rekognition: Amazon Rekognition makes it easy to add image and video analysis to applications. Just provide an image or video to the Rekognition API, and the service can identify the objects, people, text, scenes, and activities, as well as detect any inappropriate content. Amazon Rekognition also provides highly accurate facial analysis and facial recognition. Amazon Rekognition is based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily, and requires no machine learning expertise to use.
Google Cloud Vision API: Google Cloud Vision API enables developers to understand the content of an image by encapsulating powerful machine learning models in an easy to use REST API. It quickly classifies images into thousands of categories (e.g., “sailboat”, “lion”, “Eiffel Tower”), detects individual objects and faces within images, and finds and reads printed words contained within images. Analyze images uploaded in the request or integrate with image stored on Google Cloud Storage.
Clarifai: The hub of Clarifai’s technology is a high performance deep learning API on which a new generation of intelligent applications is being built. It enables Clarifai to combat everyday problems with high tech solutions by providing the most powerful machine learning systems to everyone in new and innovative ways. Clarifai helps users make the most of their data by making it easier to find, organize, analyze, and share!
Apple Vision: Apply high-performance image analysis and computer vision techniques to identify faces, detect features, and classify scenes in images and video.
AI Helps Improve Personalization Platforms
Grey Jean Technologies: Grey Jean Technologies is the personalization company that improves customer acquisition and sales across all retail channels. Genie, the company’s AI-powered recommendation engine, provides the most accurate predictions of consumer behavior, enabling retail marketers to target customers and prospects with contextually relevant messages that drive desired actions.
Personali: Personali’s Intelligent Incentive platform uses machine learning algorithms, developed by data scientists and behavioral economists, to perform precision targeting of shoppers with intelligent incentives, offering the optimal incentive type, level and experience in real-time. Personali converts shoppers to buyers while increasing profit of each sale. Personali is backed by industry leading technology investors Norwest Venture Partners, Cedar Fund and Gemini Partners.
Automat: Automat is helping companies use AI to talk to their customers, to understand them and serve them better. Automat, the first Conversational Marketing platform powered by Artificial Intelligence, believes in a world where every company can have a personalized one-on-one conversation with every customer, fan, and follower.
Drift: The world’s leading conversation-driven marketing and sales platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle.
Knowmail: Knowmail is an intelligent inbox assistant. It uses personalized artificial intelligence to help professionals focus on things that matter most, do more with less effort and balance work and life. It learns their work habits as to help them focus, save time and improve their overall email and messaging experience to become more successful.
Number Eight: Number Eight is powered through its software (an SDK) that gives mobile apps the ability to identify the user’s environment and change behavior accordingly. The company uses state-of-the-art Artificial Intelligence and sensor fusion techniques to combine information from sensors present in mobile devices to achieve high-level context statements, such as “indoors on a rainy day” and “cycling home from work”. The multi-platform software integrates effortlessly into Android and iOS applications, and supports most embedded devices.
Wayblazer: WayBlazer uses AI-driven software to personalize online travel shopping. By integrating natural language understanding and dynamically merchandising relevant products, images, and reviews, WayBlazer provides a personalized shopping experience with destination and hotel recommendations that match a traveler’s intent.
RichRelevance: RichRelevance is the global leader in AI-driven omni-channel personalization and is used by more than 230 multinational companies to deliver the most relevant and innovative customer experiences across web, mobile and in store. RichRelevance drives more than one billion decisions every day, and has generated over $20 billion in sales for its clients, which include Office Depot, Petit Bateau, and Marks & Spencer.
Business Intelligence and Analytics Platforms that Use AI
Crowdflower: The CrowdFlower software platform trains, tests, and tunes machine learning models to make AI work in the real world. CrowdFlower’s technology and expertise supports a wide range of use cases including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.
Rapidminer: This is a software platform for data science teams that unites data prep, machine learning, and predictive model deployment. Organizations can build machine learning models and put them into production faster than ever before on a single platform. RapidMiner eliminates the complexities of cutting edge data science by making it easy to deploy the latest machine learning algorithms and innovative technologies like Tensorflow, Hadoop, and Spark.
Tamr: Tamr is the enterprise data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, GSK, HP, and Amgen. It has patented software platform for enterprise-scale data unification that combines machine learning with human expertise. The company is backed by investors including NEA & Google Ventures.
Context Relevant: Context Relevant is a leading provider of Big Data analytics modeling and analytics software. It empowers organizations with technology to succeed in a machine-scale world. It has developed an AI-powered platform that integrates expert knowledge with repeatable and scalable data understanding to deliver products that meet critical enterprise needs, thereby enabling organizations to achieve world-class results.
Datarobot: It offers an automated machine learning platform for data scientists of all skill levels to build and deploy accurate predictive models in a fraction of the time.
Paxata: Paxata has introduced the first interactive, self-service Adaptive Data Preparation solution for business analysts, data scientists, developers, data curators and IT teams. The company partners with industry-leading cloud, big data and business intelligence solutions providers such as Cloudera and Amazon, and seamlessly connects to BI tools, including Salesforce Wave, Tableau, Qlik and Microsoft Excel to greatly accelerate the time to actionable business insights.
Trifacta: Wrangling data is the most time-consuming and inefficient part of any data project – taking up over 80% of the time and resources. Trifacta enables anyone to more efficiently explore and prepare the diverse data of today by utilizing machine learning to provide a breakthrough user experience, workflow and architecture.
Dataminr: Dataminr is recognized as one of the world’s leading businesses in AI and machine learning innovation, pioneering groundbreaking technology for detecting, classifying, and determining the significance of public information in real-time. It is backed by the world’s leading venture and growth technology investors, including Venrock, IVP, Fidelity, Wellington, Credit Suisse, and Goldman Sachs.
Video Agnostic: Video Agnostic created a next generation platform that absorbs viewing data, and provides intuitive web tools to analyze, optimize and research TV using trusted metrics. It creates systems to bridge the gap between panel measurement and census-level viewing data.
Datorama: Datorama’s marketing intelligence platform transforms the way marketers optimize their marketing performance, business impact, and customer loyalty. Datorama powers marketing intelligence for thousands of brands, agencies and publishers globally, including IBM, Nike, Ticketmaster, Viacom and Neo@Ogilvy, helping them make smarter marketing decisions everyday.
Lucy: Lucy is a cognitive problem solver. Whether it be product development, determining market segments, doing competitive or market analysis, media planning, writing a marketing plan, developing a marketing strategy, creating organic content; Lucy’s assistance helps with every task. An expert at research, segmentation and planning, Lucy analyzes structured and unstructured data and empowers marketers to do far more in less time.
Scaled Inference: An artificial intelligence software company, Scaled Inference is dedicated to optimizing the key performance indicators of its customers. Its platform, Amp.ai, enables customers to effortlessly enhance and enable their software systems and products (websites, mobile apps, servers, etc.) to intelligently optimize key performance metrics, far faster than possible with traditional analytics or A/B testing. The company can optimize any metric at any level of the funnel, from user acquisition to lifetime value.
Vidora: The most advanced real-time machine-learning platform that allows businesses to deploy AI to optimize marketing and product automation, in weeks, not years. Vidora’s flagship product, Cortex, puts AI in the hands of everyone from marketers to data scientists to executives, providing them with a simple platform to ask questions and use the answers to automate and optimize their businesses. The platform uses novel automated machine learning algorithms to search across data pre-processing algorithms, engineered features, and hundreds of machine learning models, to ensure that organizations are operating at their optimum level.
AI Powered Behavior Analytics Platforms
Cogito: Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software evaluates hundreds of behavioral signals through voice to provide live conversation coaching for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing customer experiences, and enhance quality of care. The company is backed by OpenView Ventures, Romulus Capital and Salesforce Ventures.
Afiniti: Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider, which has enhance human interactions in large enterprises by efficiently pairing customers with employees based on predicted interpersonal behavior. Afiniti is currently focused on improving contact center interactions conducted over the phone, besides providing optimizations for live chat, email, online video and in-person applications.
DSCVRY: World leaders in influencer discovery and marketing. DSCVRY tracks over 3.5m social stars generating 400 billion views a month and discovering more on a daily basis. This data and insights are then used to match influencers with global advertisers, brands and media companies looking to drive profile and sales.
Leadcrunch: An AI-powered platform that can help discover customers’ key attributes by unifying high quality data sources. By applying artificial intelligence to the sales process, Leadcrunch enables faster revenue growth with less human labor. To accomplish this, the technology performs three difficult tasks. First, it reduces the cost of selling by accurately predicting the fit between buyers and sellers. Second, it collects proprietary data that makes predictions better for each customer. Finally, it provides predictive leads as a service to almost any marketing tool, such as CRMs.
Watson: An AI platform for professionals. With Watson on the IBM Cloud, one can maintain ownership of data, insights, training and IP. Watson can ingest, enrich and normalize a wide variety of data types without any additional integration, allowing leveraging the data from a broad range of sources with ease. It also offers persistent data stores, robust data science tools, and a multitude of other features to help accelerate company’s shift to becoming a data-driven organization.
Communications Platforms that Use AI
Dialogflow: Dialogflow is an end-to-end development suite for building engaging voice and text-based conversational interfaces powered by AI for websites, mobile applications, popular messaging platforms, and IoT devices. It connects with users on the Google Assistant, Amazon Alexa, Facebook Messenger, and other popular platforms and devices.
Avaamo: A deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise. Avaamo is building fundamental AI technology across a broad area of neural networks, speech synthesis, and deep learning to make conversational computing for the enterprise a reality. At the core of Avaamo mobile platform is a secure business-messaging infrastructure that delivers scalability, reliability and security, and integration to legacy enterprise workflows and applications.
Bottr: The easiest way to create AI-powered interactive chatbots without dealing with low level of details for free. Embed on website, blog, Facebook, twitter and emails and use it for FAQs, personal profile or customer support.
Slack: Builds a platform that connects teams with the apps, services, and resources they need to get work done. Slack is used by millions of people around the world to bring their teams together, make sense of their work, and drive their business forward.
Yammer: A leading enterprise social network for businesses to communicate within the organizations. Yammer is acquired by Microsoft and access to Yammer network by a user’s internet domain. This means that only individuals with approved email addresses may join their respective networks.
Facebook Messenger: An instant messaging service and software application which has evolved over the years. From just a Facebook Chat, the company revamped its services to initially release standalone iOS and Android apps. Subsequently new apps on a variety of different operating systems were also released. Later, dedicated website interface was also launched that separated the messaging functionality from the main Facebook app.
Stride: A complete team communication solution with group messaging, video meetings, and built-in collaboration tools. In Stride, files can also be stored securely and organized for browsing.
AI Helps Improve Conversation Intelligence Platforms
Talk IQ: Talk IQ helps businesses capture and learn from their customer conversations, suggesting the best responses to customer questions, issues, and objections. And by “real time” we mean instantly. In the moment, as it happens.
ONE.AI: An online Customer Relationship Management (CRM) software made specifically for small and medium business owners and their sales teams. The software is powered by a unique conversational AI technology and helps businesses grow by attracting more customers and boosting sales.
Chorus AI: A computer software that records, transcribes, and analyzes sales conversations in real-time, highlighting important moments and revealing why deals are won and lost. Chorus helps businesses make decisions using the insights received if a rep was sitting on every sales or customer call.
Gong: A leading conversation intelligence platform for sales. Gong helps B2B sales teams gain higher quota attainment thereby driving sales effectiveness at scale by recording, transcribing, and analyzing their sales calls.
Voicefox: Designed to work across different types of meetings. One can setup what type of meetings Voicefox may record, configure what keywords to search for, and flexible analytics to provide insights into conversations. Voicefox integrates with existing video conference solutions like Gotomeeting, Zoom or Google Hangouts to record, transcribe and analyze business conversations.
Gainsight: A leading Customer Success Management solution. It proactively manage retention, reduce unexpected churn, and identify upsell opportunities by leveraging “big data” analytics across sales data, usage logs, support ticket, surveys, and other sources of customer intelligence.
Totango: A customer success software that aligns your company around your customers to drive adoption, reduce churn, increase retention and expansion. An enterprise suite of products allow you to connect customers data, monitor health changes, and proactively engage customers; all within one powerful retention platform.
Recommendation Engines Powered by AI
Apptus: Introduces AI-powered optimization to any eCommerce platform. Apptus eSales is redefining merchandizing through analyzing each customer’s behavior across their entire journey and adapting product exposure across store in real-time to deliver a truly relevant and personalized shopping experience.
Heron: Heron are the leaders in a new wave of technology consultancies focusing on Artificial Intelligence. Heron creates business value and innovation which drives deeper customer relationships through tech agnostic thought leadership & world class delivery of AI technologies.
CrowdEmotion: CrowdEmotion humanizes technology to understand who we are and how we feel; blending academic thinking in emotion recognition with unique cloud-based sentiment software to unlock human understanding. CrowdEmotion brings the power of emotional understanding into the hands of businesses to help better communications, better human understanding, and better results.
Narrative Science: Narrative Science is humanizing data like never before, with technology that interprets data, then transforms it into Intelligent Narratives at unprecedented speed and scale. Turns data into an actionable, powerful asset that can be used to make better decisions, improve interactions with customers and empower employees.
Dataxu: Dataxu helps marketing professionals use data to improve their advertising. Company’s software empowers people to connect with real people across all channels, including TV, capturing consumers’ attention when and where it matters most.
Demandbase: A leader in Account-Based Marketing (ABM), Demandbase, offers the only AI-enabled, comprehensive ABM platform that spans advertising, marketing, sales and analytics. Our patented IP technology helps B2B businesses identify companies to target, market to them across the web and on their website, and close businesses faster. Enterprise leaders and high-growth companies such as Accenture, Adobe, DocuSign, GE, Salesforce and others use Demandbase to drive their ABM strategy and maximize their marketing performance.
GlobalData: A world leading provider of data and analysis for consumer, technology and healthcare businesses. Delivering unique, robust data and trusted industry analysis and insight in today’s fragmented and fast-moving environment, demands an organization equipped with multiple skill sets, the technology required to keep pace. GlobalData has positioned itself to meet these challenges by bringing together the expertise of some of the most experienced, client-focused and innovative brands in three main industry verticals – consumer, technology and healthcare.
Seldon: Seldon is the open-source machine learning pipeline for real-time recommendations and enterprise-grade predictive analytics. It includes proven algorithms, industry models and a micro-services API to productionize one’s own. Seldon is platform-agnostic with no lock-in. Organizations keep full ownership and control of sensitive data on-premise or in the cloud.
AI Powered Text Analytics Platforms
eContext: eContext is world’s largest semantic text classification engine that created the largest taxonomy of the commercial Internet for use in digital marketing and customized consulting. Its classification services allow smarter interpretation of unstructured content. Whether its websites, search terms, or social media, this technology firm categorizes it all in real time, helping its customers make smarter decisions in less time.
Theysay: TheySay delivers a revolutionary approach to automated sentiment analysis based on advanced computational linguistics. Impartial benchmarking studies have been carried out by leading organizations that verify TheySay’s superior performance compared to other available sentiment analysis tools.
Aylien: Aylien is an AI, NLP & Machine Learning startup. It provides Text Analysis & News API’s that allow users to make sense of human-generated content at scale. Aylien provide a range of content analysis solutions to developers, data scientists, marketers and academics. The core offerings include packages of Information Retrieval, Machine Learning, Natural Language Processing and Image Recognition API’s.
Google Cloud Natural Language: Google Cloud Natural Language reveals the structure and meaning of text by offering powerful machine learning models in an easy to use REST API. It can be used to extract information about people, places, events and much more, mentioned in text documents, news articles or blog posts. The text uploaded in your request can be analyzed or integrated with the document stored on Google Cloud Storage.
iPerceptions: A global leader in Voice of the Customer (VoC) solutions, iPerceptions helps the world’s most respected brands become customer-centric organizations. iPerceptions’ enterprise platform collects and analyzes the feedback of real visitors in real situations across the customer lifecycle. iPerceptions collects over 20M visitor feedback data-points every year across 1,200 brands and in 35 languages and is the trusted partner of world’s most recognizable retail, hospitality, financial and automotive brands.
Lexalytics: Lexalytics leads the space in solving the AI hard problem of text analytics and natural language processing. Use cases span from social listening to survey analysis. It is a cleaner, better platform that does the right work right away.
Virtual Agents That Use AI to Improve Customer Experience
Conversica: Conversica is the leader in AI-powered business conversations and the only provider of AI-driven lead engagement software for marketing and sales organizations. The flagship Conversica® AI Sales Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying and following up with leads via natural, two-way email conversations.
Bot Libre: Bot Libre offers a rich set of features for creating, monitoring, and accessing bots and content. Bot Libre makes it easy to create own artificial intelligent chat bot, train them, and share them with others. The website can be used to create bots for personal, commercial, or educational usages.
Julie Desk: Julie is an AI-based virtual assistant with the capability to schedule meetings, It can also handle all back-and-forth emails regarding calendar: creating events, scheduling, rescheduling or canceling appointments.
Nina: A Nuance Intelligent Virtual Assistant, designed to deliver an intuitive, automated experience for all digital channels by engaging customers in natural conversations using voice or text. Nina enables an intelligent, human-like dialogue between consumers and the brand. A rich set of features, including the ability to understand complex inquiries, ask clarifying questions and personalize responses, helps brands to deliver a superior customer self‑service experience.
IPsoft: IPsoft automates IT and business processes for enterprises across a wide range of industries. As the world leading autonomic and cognitive service provider, IPsoft deliver clear outcomes and allow clients to secure competitive advantage. It serves more than 500 of the world’s leading brands directly as well as more than half of the world’s largest IT services providers.
Bellgram: Bellgram helps business people to be more productive by enhancing the conversation experience with the customer before, during and after the phone conversation. It collects all relevant conversation data, index it and make it searchable. Bellgram uses historical data for its predictions and suggestions. The vision is to make voice conversations more intelligent and work more productive as part of the growing trend of a new way of working.
X.ai: An artificial intelligence personal assistant that schedules meetings. There’s no sign-in, no password, no download; all that is required is CC email@example.com into your email thread; just like you would a human personal assistant. Amy then takes over the tedious email ping pong that comes along with scheduling a meeting. X.ai is a hardcore technology company, developing invisible software. It is backed by blue chip investors, including IA Ventures, Firstmark, Two Sigma Ventures, SoftBank Capital, DCM and Pritzker Group.
How AI will Impact You and Your Career
If you’ve made it all the way to the bottom of this list, congratulations. That’s called grit. Wow, impressive.
One final thing. If you’re curious about whether or not AI is going to take your job away from you, check out the video below where I answer the question. You might find my perspective interesting.
And one more final thing … although I really mean it, this is the final thing. Thanks for stopping by. We have an amazing community at the 60 Second Marketer. If you’re interested in joining us, just click here and subscribe to our e-newsletter.
About the Author: Jamie Turner is an internationally recognized author, speaker, and CEO who speaks about business, digital media, and leadership at events, conferences, and corporations around the globe. He has been profiled in one of the world’s best selling marketing textbooks, is the author of several business books, and can be seen regularly on network TV news. He can be reached at +1-678-313-3472 or via email at Jamie.Turner@SIXTY.Company.