One of the worst things that a company can do is mislead its customers. First, it creates the sense that a company didn't have enough faith in its product or service to sell it on the merits alone. Second, it says that a business doesn't believe that its customers are valuable enough to be honest and straightforward with. Finally, it shows that a business cares more about the short-term bottom line as opposed to the lifetime value of an honest relationship with a customer.
What are some ways that your company can avoid misleading customers? That's what we've answered with the tips below.
In the business world, business analysis is often considered to be the realm of left-brained analysts and the qualitative activities, such as marketing and advertising, the domain of right-brained creative types.
These two activities, both vital to the success of the business, can become so balkanized they hardly speak the same language. Data and analytics are typically the purview of IT and analytic “geeks”; strategy and marketing the dominion of MBAs and business majors.
But the tide of Big Data is changing the status quo. The primary creators of the Big Data captured by our high definition systems are the up-and-coming generations, living their lives out loud on social media, on chat, and on line -- they have practically every day of their life recorded in digital photos, text messages, playlists and their preferences captured by internet cookies.
They speak in emoji, text-speak, and memes that are all communicated digitally and converted to data, encoded in bits and bytes. You can’t get any more calculating than that.