May 16th, 2012

Know Your Mobile Audience

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Know Your Mobile Audience

Think you've got your mobile audience covered with an Apple-focused strategy? Think again - a majority of users are on Android devices.

By now, you’ve probably seen the MorganStanley graphic that shows mobile Internet users surpassing desktop users by 2014. The mobile train has arrived and it’s blowing right through the station, but how much do you actually know about your growing mobile audience?

When it comes to mobile research, one can easily blink and miss the double-digit growth trend of the day. With this in mind, let’s take a look at some current research to get a clearer picture of today’s mobile user.

The basics

Starting with a few things you may already suspect, Pew Internet’s research suggests that a U.S. smartphone owner is most likely male (although the split is pretty close), is under the age of 49, has a household income above $50k, has attended some college and lives in a suburban or urban area.

Minority adoption

The same study found that there wasn’t a statistically significant difference in mobile Internet usage between whites and minorities. On top of that, smartphone penetration was reported to be 49% among African-Americans as well as Latinos, just slightly ahead of the national average of 46%.

They’re not as young (or old) as you think

While U.S. smartphone ownership skews toward the 25-55 age group, eMarketer predicts that more than half of those in the 12-17 and 45-64 age groups will own smartphones by 2014. But are they really using them, you ask? You bet they are – according to Nielsen, data consumption among those in the 65+ age group increased by 133% from Q3 2010 to Q3 2011, while the 13-17 age group saw an enormous gain of 256%!

They’re not all using iPhones

A comScore survey from Q1 2012 found that Google holds a commanding lead among smartphone platforms with a 51% share in the U.S., while Apple came in second at 30.7%. Additionally, Samsung was ranked as the top mobile device manufacturer at 26%, followed by LG at 19.3% and Apple at 14%.

They love games, but social networking has caught up

Mobile app analytics provider Flurry found that in Q1 2012, consumers spent 77 minutes per day with smartphone apps. Since Flurry began tracking, app users have always spent most of their time with games. However, in the last quarter they saw a major upset, with games and social networking in a dead tie at 24 minutes each. This represents a 60% increase for social networking over the year prior!

Mobile is worldwide, baby!

Mobile traffic as a percentage of total worldwide web traffic stands at about 10% according to research conducted by Pingdom earlier this month. However, you may be surprised to learn that the countries with the highest percentage of mobile web traffic are located in Asia and Africa, with over half of the web traffic from Nigeria and Zimbabwe coming from mobile!

Whether you’re preparing to build a mobile web site or launching your 15th SMS campaign, it’s important that you know your audience well. Have you made any surprising discoveries about your mobile audience? Let us know in the comments!

About the Author: Cory Gaddis is a regular contributor to the 60 Second Marketer and helpsMobilize Worldwide create mobile marketing campaigns for a wide variety of clients.

 

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May 9th, 2012

10 Essential Tips You Can Use to Convert More of Your Visitors into Customers

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Online business is all about conversion. Naturally, if your conversion rate is low, it makes no difference how high you’re ranked on Google. Ultimately, your success or failure will be determined by your conversion rate, which means you should focus as much energy on converting your traffic as you do on getting the traffic to your site in the first place.

Here are some simple techniques that can help you improve your conversion rate.

1. Build trust through quick response
You may have your email address and your phone number listed on your website, but how quickly do you respond to an inquiry from a potential customer? People desire a quick response from a real person. A simple prerecorded voice on the telephone is the surest way to put off a potential buyer. An auto generated email response may be quick, but it lacks the human touch. Try to follow-up in person as quickly as you can.

2. Make contact information easy to access
Sometimes your contact information is tucked away in a remote corner of your website. You should make it easy for visitors to see your contact information. Make the phone number and the email address standout on the first page itself. If possible, have a toll free number on your website. This may be expensive, but it will prove a worthwhile investment in the long-run.

3. People hate hidden charges
Don’t surprise people with add-on or hidden charges. If you have international shipping, then you should display clearly the charges a customer will have to pay for delivery. This helps to build trust and confidence which, in turn, helps improve conversion.

A successful e-commerce site is about more than just driving traffic. It's also about converting that traffic into customers.

4. Make your pages easy to read
Make sure your information easy-to-read and error-free. Sloppy work does not inspire confidence. If you display that you are sloppy with your website, you cannot expect people to buy from your website.

5. Include an “about us” page

If you don’t have an “about us” page, then you are never going to improve your rate of conversion. You need to inform people all about who you are and what your company does. If possible, give a brief description and history about your online business since this helps to build trust.

6. Make your website visually appealing
If your website does not have a visual appeal, then your conversion rate is always going to be poor. The first page should always have a few images and, if possible, at least one video. Current data suggests that adding a short video introduction to your website can improve your conversion rate significantly.

7. Offer a freebie
Another great tool for raising the conversion rate is to offer a freebie on the website. If you can offer a free downloadable product such an eBook then you can raise your rate of conversion considerably. Some websites offer free utility software or other premiums. No matter what you offer, research indicates that freebies often pay for themselves by improving conversion rates.

8. Make your website accessible on mobile phones
Gartner predicts that by 2013 the number one way people will access the internet will be via a mobile device. Given that, it’s important that you’ve optimized your website to be mobile-ready. (For tips on how to do this, read “How to Build a Mobile Website” on the 60 Second Marketer blog.)

9. Make certain all links are live and working properly
When was the last time you checked the links on your site? It’s important to have live links that work well on your site. Links that are dead will kill your conversion rate. As time consuming as this may be, it’s worth having someone go through each page of your site to test all the links.

10. Drive your visitors to action
When a visitor lands on your page, he or she should feel compelled to take action. Make certain that you use words and phrases that call a visitor to read on and explore the website further. This will improve the rate of conversion as well. (For more on this topic, read “The 14 Most Powerful and Effective Words in Marketing” on the 60 Second Marketer blog.)

These are just some of the ways you can improve their rate of conversion and become successful on the web. Do you have any tips of your own? If so, share them in the comments section below.

Sam Mauzy is a marketer and blogger who has learned much of what he knows by trial and error while improving his own site’s average conversion rate and sharing his knowledge and tips in marketing forums.

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May 8th, 2012

8 DIY Services for Building a Website on a Budget

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Your company’s online presence begins and ends with your website. However, hiring a design company can be expensive. Fortunately, with do-it-yourself options, it is easier than ever to create a high-impact website without breaking the bank.

Squarespace is just one of many web development tools that can be used to build a website on a budget.

Check out these 8 services to help you create your website at little to no cost:

  1. Squarespace: Squarespace has subscription prices ranging from $12 to $36 per month with accounts including hosting, the Squarespace content management system, the visual designer tools, and access to widgets/add-ons to incorporate into your site. You can also use your own domain name with all levels of Squarespace accounts. Larger plans give you room for more pages, more bandwidth, more management staff, and access to advanced features like FAQs, SSL, form builders and member registration.
  1. Weebly:  Weebly is an entirely free service that allows you to use your own domain name and choose from more than 100 professional themes, which can then be further customized. Weebly also has gallery/slide show functionality, audio and video players, a custom form builder, and built-in blogging platform.
  1. Jigsy: Jigsy’s plans range from free to $30 per month, and all paid plans will let you host multiple websites from the same account. Jigsy also has a blogging platform, handles e-mail hosting, and utilizes a widget-based system. Widgets are available for features like Google maps integration, RSS feeds, and PayPal/eBay selling. Jigsy also offers tools for easily creating photo galleries and slide shows.
  1. SnapPages: SnapPages is a drag-and-drop website builder and hosted service provider with plans ranging from free to $30 per month. Features for all plans include a blogging platform, customizable themes, photo galleries, calendars, and basic access control through a “friends” list. With the paid plans, you can host your own domain name, add your own custom HTML and JavaScript code, gain access to powerful analytics, and control various SEO options.
  1. Yola: Yola is a website creation service offering free and paid plans from $99 to $499 per year. Yola offers more than 100 themes to choose from and customization options. Other features include analytics and traffic statistics, premium styles and multi-site hosting. Both paid plans include advertising credits on popular ad platforms like Facebook and Google AdWords.
  1. Moonfruit: Moonfruit is a free website host and editor with extremely customizable designs and detailed editing options. A site you build in Moonfruit is designed to render in Flash, HTML, or mobile HTML5, depending on how the user is accessing it. Moonfruit’s basic services are free for one website with up to 15 pages, 20MB of online storage, and 1GB of monthly bandwidth. For those who need more, Moonfruit has packages from $6 to $50 per month. Its Business package is $25 per month, offering 15 websites with unlimited pages, 2500MB of storage, and unlimited bandwidth.
  1. Qapacity: Qapacity is a business-oriented social networking site and a business directory. Instead of adding your website, you add a “service” to Qapacity’s network of businesses, and then build an associated website to promote your service. Qapacity’s basic features are free, including one website with five pages, 16 images, 1GB of storage, and 500GB of monthly bandwidth. Qapacity also offers packages from $12 to $40 per month.
  1. Jimdo: Jimdo is another easy-to-use website designer with integrated e-commerce. Jimdo has three membership tiers: Free, Pro ($5/month), and Business ($15/month). The free membership lets you list up to five items for sale, with Jimdo taking a 10 percent cut. The $15 Business membership lets you list unlimited items and Jimdo takes no cut. The service also optimizes your site for the iPhone and other mobile devices.

The Take-Away: You do need to put something into your site if you expect to get anything in return, but you don’t need to break the bank to create your site or build an online presence. There are great services on the web that will help you do just that. To check out more information, visit Mashable.

Brittney Leigh Smith is a marketing analyst for the 60 Second Marketer.

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May 3rd, 2012

How to Run a Social Media Contest for Your Business

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Looking for a relatively non-laborious and inexpensive tactic to grow your brand and your sales online? Consider the phenomenon of social media contests. They can be an effective strategy for increasing followers on social media sites. However, if not done correctly and under the right circumstances, these new followers are less likely to engage with the page again.

Here are 4 tips to help ensure that doesn’t happen:

  1. Set a clearly defined goal that doesn’t involve simply increasing the number of your followers. A more efficient approach is to take your actual ROI into account in terms of new leads or conversions resulting from the contest. Contests can also be useful to conduct research or uncover a new consumer base. By offering a specific product as a prize, you can discern what target market draws the most interest.

    Before running a social media contest, it's a good idea to organize your thoughts and develop a plan. These tips can help you get started.

  1. Choose the right prize that correlates with your end goal. If the goal of your contest is to increase your customer base, offering a shiny new iPad is probably not the best idea. However, if the goal is to boost user’s pictures on your page, then a new iPad could be an effective prize to attract contestants by choosing a winner based on the best submit.
  1. Consider different strategies based on the level of consumer engagement. The amount of work required by entrants varies by the type of contest you’re running. Filling out a form has low involvement from the consumer and can generate more participants, but at a lower quality. However, a video contest has a high level of consumer engagement that draws more substantial contestants as well as sharing potential.
  1. Make use of the results that you acquire during the contest. Often times when a contest is over, the marketer fails to take advantage of the great photos, videos, essays, comments and relationships gained. Create a photo or video gallery of the entries on your websites or other social pages. This can strengthen the relationship you’ve built with your customers and make your marketing more authentic.

The benefits of running social contests are clear:  They creative a positive consumer association with your brand by offering tangible rewards for participation. Contests also have the potential to encourage brand advocacy by informing consumers of new products and services. They can certainly be an effective tool if carefully planned and handled appropriately. So be sure to use these 4 tips and check out some additional information on Mashable.

Brittney Leigh Smith is a marketing analyst for the 60 Second Marketer.

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May 2nd, 2012

10 Mobile Apps You Can Use to Improve Your Productivity

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Smartphones and tablets have changed the way that we do business. Not only do they provide real-time access to common Internet functions like email and web browsing, they can also provide access to important documents and other files via cloud-based storage providers. In fact, it’s becoming increasingly easy to do business using only your mobile devices.

Given that, here are some of the best mobile apps for business on the market today:

 

  1. Dropbox. In the past year or so, online storage solutions have boomed. These solutions allow you to access files anywhere, any time. Leading the pack has been Dropbox. One of the reasons that Dropbox has been so successful when compared with other services such as Google Docs or iCloud is the fact that it’s truly cross-platform. You can access Dropbox via a web browser on almost any Internet-enabled device, or you can install the app for iPhone, iPad, Android, and Blackberry.

    Mobile apps are a great way to improve your productivity. Here are several apps we think you should know about.

  2. Expensify. One of the most frustrating processes when it comes to business is keeping track of travel expenses and mileage. This app helps you do both of those, and more. Expensify provides the option to log mileage and even create expense reports. Perhaps the most interesting part about this app is the receipt-scanning system. Using your smartphone’s camera, Expensify is able to extract relevant information such as the date of purchase on the receipt as well as the amount. This app is available for most smartphones, including iOS devices, Android, Blackberry, and WebOS.
  3. Keynote. If you use your iOS device for presentations, you need to have Keynote. This is the same presentation software found on the Mac, but it’s been reworked to run on mobile devices. There are a number of ways to use Keynote, such as using a composite video cable from your iPhone to connect to a projector, or even just displaying the presentation on your iPad. Keynote is available only on iOS devices.
  4. Cardmunch. This app is great for when you’re at a conference, seminar, or other major networking opportunity. A service of LinkedIn, this app lets you scan and file business cards. Your smartphone’s camera captures the card, which is then pushed to your contact management program.
  5. Hootsuite. If you do any amount of social media activity in your business, Hootsuite is one of the best ways to manage that activity. You can manage Twitter, Facebook, and LinkedIn feeds all within a single interface, making sure you don’t miss anything important. Hootsuite is available on iPhone, Android, BlackBerry, and Keitai.
  6. WebEx Meeting Center. Conference calls from your smartphone can have all of the flexibility of a desktop-based conference call with this Cisco app. Using the mobile version, you can share documents, view and show presentations, and more. You can even transfer your WebEx meeting from your mobile device to a desktop computer in a couple of simple clicks. This app is free, and runs on iOS devices, Android, and Blackberry. If you want to initiate a call, you do have to be a paying WebEx subscriber.
  7. Flightboard. If you do any amount of travel, you need to have this app. Flightboard lets you look at real-time flight information for more than 4,000 airports around the world. It receives updates every five minutes, telling you whether or not a flight you’re going to use is on time, and even details like gate changes. Flightboard is available only on iOS devices.
  8. HelloWallet. This relative newcomer to the scene provides the kind of flexibility that you want from a mobile financial app. While the app is designed primarily for personal financial uses, business travelers will fall in love with the location-based spending information that the app provides. This one is currently available as an iOS device app.
  9. Kayak. Kayak gives you ready access to the best deals in flights. Not only that, it will let you create and manage an itinerary, look up baggage fees, provide you with airline phone numbers, and more.
  10. Skype. Depending on your data plan, you may want to give Skype a try. You can use Skype to make and receive voice calls using the data network. It’s wonderful for when you have a WiFi connection. It also features a built-in chat feature, as well as the ability to have video chats. To turn your mobile phone into a full-fledged communications device, you should most definitely consider Skype.

If you want to turn your mobile device into a true asset for your business, be sure to check out some of these apps today. They’re easy to use and a great way to improve your productivity.

Athan Anas is the Direct Mail Coordinator at Vistage International, an executive coaching organization that helps CEO members build better companies through unique business coaching and executive development opportunities.

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May 2nd, 2012

Four Mobile Marketing Mistakes You Can Easily Avoid

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Four Mobile Marketing Mistakes You Can Easily Avoid

QR codes on a billboard? Fast-moving drivers aren't likely to scan - avoid this and other problematic mobile marketing mistakes.

Are you hesitant to dive into certain areas of mobile marketing for fear of making mistakes?

Strategy Analytics predicts that advertiser spend on mobile media will almost double from $6.3 billion to $11.6 billion. Certainly there are plenty of marketers diving in, and they’ve made their share of mistakes along the way.

The good news is that we now have lots of examples from which to learn, and many mobile marketing mistakes are easy to avoid. Here are four to watch out for:

1. Failing to optimize your landing page for mobile.

Solution: This is like putting the cart before the horse, and failing to optimize the landing page for your mobile display and search campaigns can cost you valuable conversions. To ensure you’re providing users with a fast mobile experience free of pinching and zooming, check out our guide on “How to Build a Mobile Website.”

Example: Mobile Marketer seems to have a new example every week of an advertiser that hasn’t optimized a landing page for mobile. White Castle, P.F. Chang’s and Target have all run into this problem recently.

2. Using the same paid search campaign for desktop and mobile.

Solution: Mobile searches are inherently different from those of desktop, and if you’re using the same paid search campaign for both, you’re missing out on an opportunity for better results. Google suggests modifying keyword selection, adjusting bids and utilizing mobile-specific ad formats to drive performance with a separate mobile campaign.

Example: At the time of writing, a search for “flower shop” on my mobile device yields results from businesses large and small. Local business Lawrenceville Flower Shop comes out on top with a click-to-call ad, while other small businesses have missed the opportunity.

3. Deploying QR codes that can’t be scanned.

Solution: If your QR code can’t be scanned, it’s just taking up valuable space. Thorough testing is extremely important, and be sure to follow these design-related best practices to improve reliability. Also, remember that your audience should be able to access the Internet (no subways) with the ability to stop and scan (no billboards).

Example: 60 Second Marketer featured a guest post on the “Top 5 QR Code Fails of 2011” – proof that with new technology, even the most seasoned marketers are bound to mess up.

4. Breaking the rules in an SMS marketing campaign.

Solution: There is an alphabet soup of laws or regulatory/advisory organizations that rule the SMS marketing land, including CTIA, MMA and CAN-SPAM. If you break the rules, you could have your campaign shut down along with those of marketers using the same short code. Become familiar with the MMA’s Best Practices (PDF), then for good measure, review the CTIA’s Playbook.

Example: T-Mobile famously blocked all messages from SMS marketing company Ez Texting in 2010 due to alleged violations from a single marketer.

Without a doubt, you will make some mistakes as you expand your mobile marketing efforts, but by following the suggestions above, you’ll avoid mistakes that even the biggest companies have made.

About the Author: Cory Gaddis is a regular contributor to the 60 Second Marketer and helps Mobilize Worldwide create mobile marketing campaigns for a wide variety of clients.

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May 1st, 2012

10 Questions to Ask In Order to Make Your Brand Even Better

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One of the most important assets you can develop for your business is a powerful brand. Brands are more than just cool logos or catchy slogans. They are the culmination of who you are, how you’re different from your competition, and why a buyer should do business with you.

Here are 10 questions to ask in order to make your brand even better:

  1. How focused are you? A strong brand should position you or your corporation as a specialist. The Home Depot doesn’t do tax returns. And Chili’s doesn’t offer vitamins. Specialization is what will set you apart from the competition.
  2. Are you tracking what people are saying about you? It is important to monitor the online conversation about your brand. What shows up online can impact your reputation. (For a free e-book that includes a list of more than a dozen social media monitoring tools, click here.)
  3. Is your business attracting your ideal client through the brand’s message?If the answer is no, you should rethink your branding strategy or your target market.

    Your brand is a reflection of your employees, your ethics, your area of specialty and many other important attributes.

  4. Can you state your brand’s value and benefits in less than 30 seconds or in 140 characters? If you can’t, your current brand message might be too complicated.
  5. Does your brand appear authentic? Your brand image should reflect the core values of your company and its products. Consumers can tell if you are trying to pose as something you’re not.
  6. Are you maintaining your brand’s voice in everything you do? A memorable brand always sends a consistent message. Make sure you stay constant throughout all of your platforms.
  7. Does your brand reflect the best qualities of the company? Every company has its strong points. Make sure these are incorporated in the brand image.
  8. Are you keeping up with the competition? It is important to monitor your competition in order to properly form your own brand strategy in opposition.
  9. Can consumers trust your brand? People do business with brands they know, like and trust. Make sure your brand is measuring up.
  10.  Are you speaking clearly to your niche? A strong personal brand clearly communicates value to its target market. Make sure your online and offline communications are clear.

The Take Away: A strong brand is invaluable in the ad-cluttered world we live in. It’s important to spend time researching, defining, and building your brand. After all, your brand is what resides within the hearts and minds of customers, clients, and prospects. It’s a foundational piece in your marketing communication, and one you do not want to be without.

Brittney Leigh Smith is a marketing analyst for the 60 Second Marketer.

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April 28th, 2012

70% of Businesses Don’t Have a Mobile Website, Even Though 50% of Internet Access will be from Mobile by Next Year

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When I wrote Go Mobile (affiliate link) with Jeanne Hopkins from HubSpot, one of the statistics we referenced was this one from Gartner — by 2013, more than half of all internet visits will take place via mobile device.

It’s an amazing statistic. But despite that incredible prediction, more than 70% of all businesses in the U.S. don’t currently have a mobile website. Part of the problem is that many small- to mid-sized businesses don’t know where to start. They’re stuck in neutral because nobody has told them what they should do first.

If you’re interested in learning how to get started in mobile marketing, you might want to watch the short video interview below. In it, I answered a question posed to me by BMA Atlanta following my keynote presentation. The question was, “What are three things businesses should do to get started in mobile marketing?” The short answer I gave might provide you some food for thought as you move ahead with your mobile marketing plans.

You might also be interested in reading 25 Amazing Facts About Mobile Marketing and 25 Additional Facts About Mobile that You Should Know on the 60 Second Marketer blog. Both those posts have been very popular with our readers and I’m sure you’ll find them thought-provoking.

Enjoy the short video interview below. And keep us posted on what you’re doing to get started in mobile marketing!

 

Posted by Jamie Turner, Founder of the 60 Second Marketer and co-author of “How to Make Money with Social Media” and “Go Mobile.He is also a popular marketing speaker at events, trade shows and corporations around the globe.
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April 26th, 2012

Learn How to Calculate the ROI of a Social Media Campaign at this Atlanta Social Media Conference

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Running a social media campaign is a lot of fun. You get to connect with customers, grow your user base and create positive brand impressions all from the comfort of your own computer.

The problem happens when your boss knocks on your door and wants to see data supporting all the time and money you spend on social media. In other words, they want to know the ROI of your social media campaign.

The good news is that we’re going to answer that question (and a lot of other questions) at the Atlanta Inbound Marketing Conference scheduled for Thursday, May 10th. The event is designed to be a hands-on workshop where you can ask questions and get answers from some of the nation’s leading social media and mobile marketing experts.

Here’s just some of what will be covered during the event:

  • 10:45 am: Registration
  • 11:00 am: Jamie Turner, Author and Founder of 60SecondMarketer.com, Calculating the ROI of Your Social Media Campaign
  • Noon: Kick-Off Lunch
  • 12:30 Lunchtime Keynote: Nick Ayres, Manager, Social Marketing at IHG (Holiday Inn, InterContinental Hotels, Holiday Inn Express and others)
  • 1:30 pm: Jeanne Hopkins, V.P. of Marketing, HubSpot, How to Create Scintilating Content that Generates Leads for Your Business
  • 2:30 pm: Roundtable Discussions: Get detailed answers to specific questions about your business by asking experts in our hands-on, action-oriented Roundtable Discussions
  • 3:30 pm:  Brent Leary: How to Build Social Media into Your Customer Service and Marketing Communications Strategy
  • 4:30 pm: Jamie Turner: Getting Started in Mobile Marketing Quickly and Easily
  • 5:00 pm: Cocktail and Hors d’Oeuvre Reception
  • 6:00 pm to 7:30 pm: HubSpot User Group All-Star Panel Discussion

We’re really excited about having Nick Ayres who handles social media for Intercontinental Hotels Group, Jeanne Hopkins, who handles marketing for HubSpot and Brent Leary, who hosts the radio talk show “Technology for Business Sake” as some of our speakers.

If you’re trying to take your social media and mobile marketing to the next level and if you’re interested in meeting some of the nation’s leading experts and learning how to do that, then you won’t want to miss the Atlanta Inbound Marketing Conference.

The Early Bird Special Pricing discount ends May 3rd, so order your tickets today!

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April 26th, 2012

Branding in Email: A Secret Weapon You May Have Overlooked

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Your online presence is more than just your company logo. Branding your business online involves consistent visuals and personality.

Branding your emails is no different. Here are 5 points to keep in mind for consistent branding in your email campaign.

Subject Line

Even if you’re using your company name in the from line, repeating it in the subject line makes it easy for readers to identify your business. For example, the company This Week in Photo has subject lines that look like this:

[TWiP] The End of Medium Format Cameras?

The [TWiP] is included in front of all their subject lines. This company was part of a study I conducted on businesses with high open rates, and three companies in the study included something identifying their business at the front of the subject line.

Logo and Templates

As I said, just because the brand isn’t all about the logo doesn’t mean that the logo isn’t important. You should have your company logo at the top of every email. Try to coordinate your logo with the design of the template, allowing readers to easily recognize your email without reading anything.

Your brand should be reflected everywhere people come across your organization -- even via email.

Schedule

A lot of small business owners wonder when they should send their emails. A lot of marketing gurus will tell you when they think you should send emails. The best answer? Set your own schedule, and stick with it! If you send every Wednesday morning at 10 a.m. then your audience will become used to it and make it part of their routine. You will have branded that time.

Tone

How you speak to people will affect their opinion of your brand. You can take a personal and friendly approach or a professional yet courteous business tone. There’s no right or wrong answer, but find a tone that works and stick with it.

Be Consistent!

You’ll notice that all of these points share one common element: consistency! People like when businesses are consistently good, so if your brand continues to provide exceptional service through helpful emails (and other channels, of course), you’re going to have many happy customers. The more they like your brand, the more they will share your information with others and the faster your business will grow.

Crystal Gouldey is an Education Marketing Associate at AWeber, the leading email service provider for small-to-medium businesses. Crystal’s spent the past three years teaching email marketers how to optimize their campaigns. She currently writes for the AWeber blog, which you can visit for more tips on marketing with email. Sign up here to get tips straight to your inbox.

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April 25th, 2012

Email Marketing: The Importance of Optimizing for Mobile

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Google Music Beta Email

Check out the emails you receive from Google for excellent examples of mobile optimization.

Are you fired up about all of the exciting things happening with mobile email today?

No?  OK I didn’t think so. While optimizing emails for mobile may sound about as interesting as, say, taking your vitamins, consider that almost 90 million Americans used their mobile phone to access email in November 2011, and that was up 28% from the year prior! (ComScore)

Why should I care about mobile email?

You already use email to communicate with your customers. Forrester reports that 71% and 88% of B2B and B2C firms use email marketing, respectively. Given that mobile email adoption is significant, it surprises me that I struggled to find one mobile-optimized email from a business in my inbox. You wouldn’t send direct mail in 5-point font, or print menus that force readers to turn the page just to finish a sentence – optimizing emails for mobile makes a lot of sense.

Your customers want deals. According to BlueHornet, a whopping 95% of surveyed consumers who signed up for emails from companies did so to receive deals. Brick-and-mortar operators: imagine the impact you could have on redemption and store traffic by ensuring that these deals are easily viewed on a mobile device.

It may be the only opportunity you get. A common notion among marketers is that consumers will preview an email on a mobile device, then open it later on a desktop computer. However, research by Knotice found that over 95% of email opens occurred on only one device, highlighting the importance of delivering an optimal experience across devices.

How do I optimize my emails for mobile?

Fortunately, litmus and Mass Transmit have written exceptional and detailed posts on this topic. In general, there are three things to keep in mind:

  • Simplify. Design an email that works for every device, with a single column and copy/imagery that is efficient and effective.
  • Scale to fit. Reduce email width to accommodate mobile screen sizes, and utilize bigger buttons in lieu of small links.
  • Keep it mobile. You could design an email that looks fantastic on a mobile device, but if you’re sending users to a web site that isn’t optimized for mobile or asking them to print out a coupon, you are undermining your efforts.

Who can help me do it?

If you’re already using an email service provider, chances are that they offer mobile-friendly templates or can help you build one. However, if you’re in the market, MailChimp is an excellent service for small- to mid-sized businesses, and has a nice selection of new mobile templates to choose from. AWeber is also strong in this category, and both offer pricing starting in the $10 – 20 per month range.

Optimizing your emails for mobile may not sound like the most exciting marketing project you can undertake, but your customers will love you for it and you’ll set yourself apart from the competition. So, review the design tips for mobile emails above, then reach out to your email service provider and get started today!

About the Author: Cory Gaddis is a regular contributor to the 60 Second Marketer and helps Mobilize Worldwide create mobile marketing campaigns for a wide variety of clients.

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April 24th, 2012

10 More Free Marketing Tools to Help You Grow Your Business

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In March, we uploaded a post called “10 Free Online Marketing Tools to Help You Grow Your Business.” It was so popular, that we decided to find 10 more free tools that can help you grow your business.

Here goes:

  1. Facebook Insights: After you have created a Facebook Fan Page, you can use this tool to understand if your page is a success, if your content strategy is effective, and even who is engaging with you. The metrics provided can help you make decisions that would allow you to be better equipped to improve your business on Facebook and have effective interactions with your customers.
  1. Topsy: A great social search engine that provides metrics for how many times a particular word or phrase is mentioned on the social web or in tweets. What sets Topsy apart from other similar tools is that it provides raw counts for both social web mentions as well as Twitter mentions.

    HubSpot has a variety of free tools on their MarketingGrader site.

  1. Hubspot’s “Grader” Tools: Provides directional scores and metrics for channels including Twitter and Facebook (Twitter Grader and Facebook Grader) and assesses different aspects such as visitor retention and analytic efforts (Marketing Grader). The Grader Tools also provides recommendations on how to improve your web presence.
  1. MarketMeSuite: A social media marketing dashboard that allows businesses and teams to manage their social media. It has marketing features that make it easy to manage all of your social websites in one dashboard.
  1. OnlyWire BookMarklet: The only publicly available social bookmarking tool that submits to a handful of sites at the click of a button. With OnlyWire, submitting your content becomes fast and painless, since all of your social and professional network accounts are managed in one place.
  1. Monitter: Allows marketers to look in on the Twitter conversations taking place about their brand in real time. It also allows you to narrow the search to a particular geographic location. Visit the Monitter home page and type in the keywords you want to search and all tweets with those keywords instantly appear.
  1. Alltop: An online news aggregation service that scans blogs, news sites, and forums to present thousands of news stories about a certain topic or trend in one place.
  1. Co-Tweet: A web-based social media management and analytics tool for businesses using Twitter to communicate marketing messages. The application offers Twitter account management and tweet publishing tools for brand accounts that utilize multiple contributors.
  1. Seesmic: Allows you to review and publish status updates across Twitter and Facebook simultaneously, and manage multiple social media accounts in one place.
  1.  Trello: Organization is important in any business and Trello is the ultimate collaboration tool to keep your projects in line by arranging them into different boards. In one glance, Trello tells you what’s being worked on, who’s working on what, and where something is in a process.

You don’t have to break the bank to take advantage of some great tools to help your business. By taking a look at some of the free tools mentioned above, you can organize your marketing efforts, analyze metrics to improve strategy, and follow online conversations about your brand that can all combine to better your online effectiveness.

Great new tools are created everyday, so keep yourself informed and look out for new updates in the future.

Brittney Leigh Smith is a marketing analyst at the 60 Second Marketer.

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April 19th, 2012

Four Ways to Engage Customers with Mobile Video

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In-stream video

In-stream mobile video ads can yield exceptional performance at a reasonable cost.

Are you using mobile video to grow your business and increase sales?

If not, there’s never been a better time to start. EMarketer reports that over 25% of mobile phone users are expected to watch video on their device at least once per month this year, and that percentage will jump to over 40% in 2016.

Adding mobile video to your marketing strategy doesn’t have to be costly or overly complex – here are four ways to begin using mobile video today.

1. Mobilize your videos on YouTube and Vimeo.

The Idea: You may already be using these popular video-hosting sites to deliver product/service overviews or tutorials, but are your videos optimized for mobile? Consider that YouTube is a powerful search engine in its own right, and its mobile views tripled in 2011, so an optimal mobile presence on the property should be a priority for any business.

The Challenge: Given the screen size, context and data speeds of mobile devices, it is important to keep visuals big and data output small. Check out this concise and informative post from TourSphere for more tips.

2. Deliver video using QR codes.

The Idea: QR code adoption is on the rise – ScanLife reports that barcode scans increased by 300% in 2011. Delivering video from QR codes is a great way to add value to print advertising or provide store visitors with more information about a product.

The Challenge: Like all forms of marketing, it is important to track your progress. Fortunately, there are lots of companies and free tools that can help with that – check out our how-to guide for tracking your QR code marketing.

3. Run a tap-to-video mobile ad campaign.

The Idea: A tap-to-video ad is a mobile banner that, as the name implies, links or expands to deliver a 15- or 30-second video. These ad units are relatively unintrusive, and allow advertisers to deliver a richer, more engaging experience than that of the standard landing page.

The Challenge: Whether you’re creating a video ad from scratch or repurposing something from television/desktop, you’ll need to convert it to a file format acceptable for mobile. A good mobile ad network partner can help – try Google Mobile Ads or Millennial Media.

4. Dive into in-stream video.

The Idea: “In-stream” describes a video ad that runs within streaming video content, most often before it starts (called a pre-roll). Pricing models are surprisingly flexible, and these ads can deliver exceptional performance – Videology recently released a case study that showed conversion lift of 45% for an advertiser using in-stream video!

The Challenge: In-stream video is dominated by companies that cater to advertisers with very large budgets, but check out SpotXchange, a video ad marketplace with innovative mobile offerings for businesses of all sizes.

Whether you’re a novice or a web video pro, there is a range of options to help you engage your customers using mobile video. So, spend ten minutes thinking of a killer video concept for your business, then try one of the ideas above!

About the Author: Cory Gaddis is a regular contributor to the 60 Second Marketer and helps Mobilize Worldwide create mobile marketing campaigns for a wide variety of clients.

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April 17th, 2012

15 Additional Email Marketing Tips for Small- to Mid-Sized Businesses

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Recently, the 60 Second Marketer posted 25 email marketing tips for small to mid-sized businesses. There were so many, we couldn’t fit them all in one post. Here are an additional 15 tips, tricks, and secrets to help you out in your email marketing ventures:

 

  1. Don’t Forget the Preview Pane in Your Campaign: The preview pane should be filled with the unique selling point of your campaign, with your most intriguing benefit or your best offer. Unsubscription instructions, long introductory copy, and disclaimers should be moved down the page so that they’re not the first thing people see in the preview pane.
  2. Get Subscribers by Partnering with Other Websites: Turn to Web sites that people who might be interested in your newsletter are likely to visit and cooperate with the owners of these sites in some way that can profit both of you, such as exchanging sign-up forms.
  3. Make Sure Unsubscriptions are Effective Immediately: Avoid a spam-like impression by making sure unsubscriptions from your newsletters or email marketing lists go into effect immediately.
  4. Choose the Right Day of the Week to Send Newsletters: The best way to figure out when to send your email is to test your way into success by deploying on a variety of days and seeing which day is best for your specific audience. If your newsletter is business-oriented and read at work, you might start by sending it on Wednesday or Thursday. If your newsletter is primarily read at home and focuses on spare-time activities, try sending it on Saturday or Sunday. (For more information on this topic, read “What Are the Best Days of the Week to Send an Email Campaign?” on the 60 Second Marketer blog.)
  5. Send Newsletters on Time:People love consistency. If part of your email marketing involves sending a weekly newsletter, send it out at the same time each week.

    These 15 tips, along with the 25 other tips in a previous post, should give you everything you need to get started with a successful email markeitng campaign.

  6. Successful Email Marketing is 1-to-1 Permission Marketing: Truly successful email marketing consists of personalized messages being sent to customers individually. Tailoring your communication to the needs of the individual customer is only possible if you know a lot about them. You can learn about your subscribers by analyzing the data in the sign-up form or by sending them a survey after they sign up.
  7. Test the Layout of Your Newsletter with Email Clients: Make sure your email marketing message looks good not only in your email program but in your recipient’s, too. You can do this by signing up for AOL, Google, HotMail and other free services, then testing the look-and-feel by sending yourself an email to your AOL, Google and/or HotMail accounts.
  8. Decide whether to use Opt-In or Double Opt-In: Email addresses on an opt-in list are not confirmed. On a double opt-in list, all email addresses must be confirmed by the user before they are added. A request for confirmation is sent to the submitted address, and the address owner must take some action to confirm that. At the 60 Second Marketer, we’ve found that a double opt-in list ensures a very high degree of engagement with our readers and a very low complaint rate.
  9. How to Get the Names of Anonymous Subscribers: Send a letter to those who have signed up for your newsletter but haven’t submitted their name periodically and tell them you’d love to greet them with their name instead of the stale “Dear Subscriber.” Chances are lots of them will be more than willing to reveal their name.
  10. Know Your Competition: Sign up for your competitors’ emails.  It will give you insight into what types of emails they send and what they are offering to their subscribers.  This can help you with promotional ideas as well as improvements to your own email campaigns.
  11. Monitor Reply-to Addresses: The “reply-to” address for your email campaigns should be closely monitored by a member of your team.  It is important that email remain a two-way street, and by having a valid reply-to address that is monitored and acted upon, your customers will know you are listening to them.  Don’t make the mistake of allowing the replies to pile up in your inbox and never looking at them.
  12. Remind the User how they Signed-up: People register for email subscriptions at different sources (store, point of purchase, co-registration, etc.). As a result, they may not always remember what they did to start receiving communications from your brand. By personalizing the copy based on the registration source, you can provide them with a gentle reminder of where they signed up, which can eliminate any confusion that might cause them to hit the unsubscribe link.
  13. Do Not Include Attachments in Your Emails: Some people will not open an email with an attachment for fear of getting a computer virus, so it is best not to include any. If want to share an image or coupon with your subscribers, it is more effective to incorporate it within the body of the email.
  14. Don’t Say it All in One Message: If you have a lot to tell the subscriber, say it over a series of communications. The user is more likely to retain information given in small batches than a lengthy email that requires them to “page-down” through multiple paragraphs. A well-integrated welcome series works wonders.
  15. Include a Sign-Up Banner at the Bottom of Your Blog Posts: See the e-newsletter sign-up banner at the bottom of this blog post? Steal the idea. Seriously, take the idea and incorporate it into your own blog posts. We’re all in this together, aren’t we?

Want more tips on Email Marketing? Visit About.com for more information.

About the Author: Brittney Leigh Smith is a marketing analyst for the 60 Second Marketer.

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The 60 Second Marketer is a free online magazine brought to you by BKV Interactive and Direct Response. We try to provide quick updates on the newest tools, tips and techniques in marketing. We also try to accomplish that with a dose of humor or levity. As it turns out, we're pretty good at providing tools, tips and techniques, but we're not actually all that funny. Which would explain why people don't call us "funny" as much as they call us "laughable." Bummer. Our offices, for those of you who are interested, are located in Atlanta (404-233-0332) and Kansas City (913-648-8333). We also have offices on Bora Bora, but they don't have the phones installed yet.

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